CRM Developer

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    "description": "<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">CRM Developer</span></p>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Location</span></span></p>\n<p><span style=\"font-size: 14pt\">Dublin Airport, County Dublin, Ireland (Hybrid)</span></p>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Department</span></span></p>\n<p><span style=\"font-size: 14pt\">Group IT</span></p>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Reporting to</span></span></p>\n<p><span style=\"font-size: 14pt\">Group Director of Digital &amp; BI</span></p>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Our Business</span></span></p>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\">Glen Dimplex is a privately-owned international group headquartered in Ireland across four main product areas: Heating &amp; Ventilation, Consumer Appliances, Flame and Precision Cooling. We are one of the world's leading manufacturers of electric heating appliances and a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt\">Our Purpose is to be leader in the transition to a sustainable world by empowering our customers in their everyday lives. This purpose drives our teams in the work we do to help customers transition through using our products and services.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt\">The organisation is on a journey to consolidate and rationalise its disparate and standalone business application systems and data into its Dynamics Platform across commercial, marketing, customer service, field service and other business functions.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Role Purpose</span></span></p>\n<p><span style=\"font-size: 14pt\">As a CRM Developer you will be responsible for designing, developing, testing, and implementing custom solutions and configurations within the Microsoft Dynamics 365 Customer Relationship Management (CRM) platform. This role demands a deep understanding of Dynamics 365 modules, as well as proficiency in software development, business process optimisation, integration, and support. You will work closely with business customers/stakeholders to transform business requirements into functional technical solutions that drive organisational growth and efficiency.</span></p>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Key Accountabilities</span></span></p>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Solution Design &amp; Development:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Work with the business to define requirements and features</span></li>\n<li><span style=\"font-size: 14pt\">Analyse the business requirements and design robust, scalable, and secure CRM features and solutions using Microsoft Dynamics 365.</span></li>\n<li><span style=\"font-size: 14pt\">Develop custom workflows, plugins, and integrations to enhance the platform’s capabilities.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Customisation</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Customise Dynamics 365 CRM entities, forms, views, dashboards, and business process flows to meet specific business needs.</span></li>\n<li><span style=\"font-size: 14pt\">Employ out-of-the-box tools and custom code when necessary.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Integration:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Design and implement seamless integrations between Dynamics 365 CRM and other enterprise systems, including ERP (SAP and Biz21), third-party applications, and cloud services (such as Microsoft Azure).</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Data Migration:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Plan and execute data migration strategies from legacy systems to Dynamics 365 CRM, ensuring data integrity, mapping, and transformation meet business objectives.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Testing &amp; Quality Assurance:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Develop and execute unit, integration, and system tests to ensure solutions meet quality standards and functional requirements.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Support &amp; Maintenance:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Provide on-going support, troubleshooting, and maintenance for the Dynamics 365 CRM environment.</span></li>\n<li><span style=\"font-size: 14pt\">Resolve issues, apply updates, and ensure system reliability and performance.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Documentation:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Produce and maintain comprehensive technical documentation, including solution designs, configuration notes, integration guides, and user support materials.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">User Training &amp; Support:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Assist in developing training materials and provide technical support to end users, ensuring smooth adoption of new features and enhancements.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Compliance &amp; Security:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Implement best practices for data security, user access management, and compliance with relevant data protection regulations (such as GDPR).</span></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Continuous Improvement:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Stay current with the latest Dynamics 365 CRM capabilities, updates, and industry trends. Identify areas for process improvement and propose innovative solutions.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Key Skills &amp; Experience</span></span></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Essential</span></span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Hands-on experience with Microsoft Dynamics 365 CRM, including modules such as Sales, Customer Service, Marketing, and Field Service.</span></li>\n<li><span style=\"font-size: 14pt\">Proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI, Data Flows).</span></li>\n<li><span style=\"font-size: 14pt\">Strong knowledge of Microsoft Dataverse (Common Data Service).</span></li>\n<li><span style=\"font-size: 14pt\">Experience with programming languages such as C#, .NET, JavaScript, and TypeScript.</span></li>\n<li><span style=\"font-size: 14pt\">Familiarity with web technologies (HTML, CSS, REST APIs, SOAP, OAuth).</span></li>\n<li><span style=\"font-size: 14pt\">Experience developing custom plugins, workflows, and integrations for Dynamics 365 CRM.</span></li>\n<li><span style=\"font-size: 14pt\">Solid understanding of relational databases, particularly Microsoft SQL Server.</span></li>\n<li><span style=\"font-size: 14pt\">Expertise in data migration tools and methodologies (SSIS).</span></li>\n<li><span style=\"font-size: 14pt\">Knowledge of security, authentication, and authorisation best practices within Dynamics 365.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Desirable</span></span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification.</span></li>\n<li><span style=\"font-size: 14pt\">Microsoft Certified: Power Platform Functional Consultant Associate or Developer Associate.</span></li>\n<li><span style=\"font-size: 14pt\">Experience with Azure Logic Apps, Azure Functions, and Azure Service Bus.</span></li>\n<li><span style=\"font-size: 14pt\">Background in integrating Dynamics 365 CRM with other Microsoft services (e.g., SharePoint, Teams, Outlook).</span></li>\n<li><span style=\"font-size: 14pt\">Experience with DevOps tools and processes, such as Azure DevOps or Git.</span></li>\n<li><span style=\"font-size: 14pt\">Experience with project management and service desk tools (JIRA, FreshService)</span></li>\n<li><span style=\"font-size: 14pt\">Exposure the AI related technologies (e.g. Virtual Agents, Azure AI)</span></li>\n</ul>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Qualifications:</span></span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).</span></li>\n<li><span style=\"font-size: 14pt\">5 years of experience in a CRM development, or a related role.</span></li>\n<li><span style=\"font-size: 14pt\">Relevant certifications (e.g. Dynamics 365 Fundamentals (CRM), Power Platform Developer Associate (PL‑400), Power Platform Solution Architect Expert (PL‑600)) are a plus alongside technical certifications in cloud platforms, automation tools or enterprise systems.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Personal Attributes</span></span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Outcome‑focused and pragmatic, with a strong bias towards delivery</span></li>\n<li><span style=\"font-size: 14pt\">Comfortable challenging existing ways of working</span></li>\n<li><span style=\"font-size: 14pt\">Structured thinker with strong problem‑solving skills</span></li>\n<li><span style=\"font-size: 14pt\">Collaborative and influential, able to operate across organisational boundaries</span></li>\n<li><span style=\"font-size: 14pt\">Commercially minded, with a clear focus on cost, value and return on investment</span></li>\n<li><span style=\"font-size: 14pt\">Technically curious, with a strong interest in digital tools, automation capabilities and modern ways of working</span></li>\n<li><span style=\"font-size: 14pt\">Data informed, able to interpret metrics, dashboards and analytics to guide decisions</span></li>\n<li><span style=\"font-size: 14pt\">Adaptable and resilient when working with ambiguity, shifting priorities and evolving technology landscapes</span></li>\n<li><span style=\"font-size: 14pt\">Strong documentation and organisational discipline to ensure clarity across requirements, processes and outcomes</span></li>\n<li><span style=\"font-size: 14pt\">Systems thinker, able to understand how processes, data flows and platforms connect across a complex organisation</span></li>\n<li><span style=\"font-size: 14pt\">Proactive in identifying opportunities, risks and dependencies across teams and technologies</span></li>\n</ul>\n<p><span style=\"font-size: 14pt\"><br></span></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Competencies</span></span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Familiarity with Agile, Scrum, or other software development methodologies.</span></li>\n<li><span style=\"font-size: 14pt\">Strong analytical, problem-solving, and debugging skills.</span></li>\n<li><span style=\"font-size: 14pt\">Excellent communication and interpersonal abilities.</span></li>\n<li><span style=\"font-size: 14pt\">Ability to work independently and collaboratively in a dynamic team environment.</span></li>\n</ul>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Travel</span></span></p>\n<p><span style=\"font-size: 14pt\">From time to time, you may be required to travel in order to participate in requirements gathering sessions with local business analysts and stakeholders at other sites.</span></p>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Glen </span><span style=\"font-weight: bold\">Dimplex</span><span style=\"font-weight: bold\"> Values</span></span></p>\n<p><span style=\"font-size: 14pt\">At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do.  In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\">Think Customer</span></li>\n<li><span style=\"font-size: 14pt\">Care About People</span></li>\n<li><span style=\"font-size: 14pt\">Value Innovation</span></li>\n<li><span style=\"font-size: 14pt\">Keep It Simple</span></li>\n</ul>\n<p><span style=\"font-size: 14pt\"><br></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Acknowledgement</span></span></p>\n<p><span style=\"font-size: 14pt\">This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.</span></p>",
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