TxDMV - IT Technical Support Services Manager (Austin, TX) (Internal Only)

This position is for internal TxDMV staff only. SUBMISSION OF APPLICATION To apply for this position, select the “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. · Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. · Your résumé must include the month and year for start and end dates for each listed employer. · Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. State Title: Manager V This position is required to work at TxDMV Headquarters in Austin, TX with part-time telecommuting (subject to change). GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Performs advanced (senior-level) managerial work administering the daily operations and activities of the Information Technology Services Division (ISTD) Infrastructure Services Technical Support Services team. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating System Support Services activities and functions; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES Manages day-to-day activities of staff in the ITSD Infrastructure Services Support Services team. Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. Oversees the ITSD inventory program and the inventory coordinator. Oversees the coordination and planning for the effective deployment and surplus of department equipment at headquarters, regional service centers, and tax assessor collector offices; including researching equipment, making recommendations for equipment acquisition, defining installation plans and training, managing vendor service delivery contracts, and coordinating with project managers for large deployment projects. Work with ITSD leadership to identify future resourcing and capacity needs, including developing technical specifications and requirements. Oversees the analysis, testing, and modification of new or existing information systems. Confers with ITSD leadership to develop strategic plans and long- and short-term goals for the department. Develops and implements techniques for evaluating Technical Support Services activities. Plans and develops a budget in coordination with Infrastructure director, evaluates budget requests, monitors budget expenditures, and makes adjustment as necessary. Manages licensing renewals and purchasing processes to ensure continuous licensing and support with no breaks in services. Plans, implements, coordinates, monitors, and evaluates policies and procedures; and monitors compliance with policies and procedures. Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness. Identifies areas of needed change and makes recommendations to improve operations. Provides technical expertise and guidance regarding questions related to the Technical Support Services team. Oversees the implementation of changes resulting from new legislation. Oversees special investigations, program analyses, research studies, and internal audits. Supervises the work of others. May travel up to 10% of the time. May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Performs other job-related duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Local, state, and federal laws and regulations governing the procurement, management, and security of information technology resources. The principles and practices of public administration and management. The innovation, developments, and trends in information technology. Skill in: Oral and written communication to convey complex and highly technical information to a diverse audience. Handling multiple tasks, prioritizing, and meeting deadlines. Exercising sound judgment and effective decision making. Establishing plans and setting objectives and goals that support a diversified information technology infrastructure stack. Ability to: Maintain the security or integrity of the infrastructure. Demonstrate self-motivation, self-direction, and adaptability, as well as analytical, problem-solving, and conflict resolution abilities. Develop, nurture, and communicate section, division, and agency mission, values, and vision effectively. Lead and motivate staff, providing direction in planning, organizing, evaluating, managing, team building, effective leadership, and organizational techniques, principles, and practices. Receive and respond positively to constructive feedback. Work cooperatively with others in a professional office environment. Provide excellent customer service. Supervise the work of others. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned . This position is for internal TxDMV staff only. SUBMISSION OF APPLICATION To apply for this position, select the “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. · Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. · Your résumé must include the month and year for start and end dates for each listed employer. · Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. State Title: Manager V This position is required to work at TxDMV Headquarters in Austin, TX with part-time telecommuting (subject to change). GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Performs advanced (senior-level) managerial work administering the daily operations and activities of the Information Technology Services Division (ISTD) Infrastructure Services Technical Support Services team. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating System Support Services activities and functions; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. ESSENTIAL DUTIES Manages day-to-day activities of staff in the ITSD Infrastructure Services Support Services team. Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities. Oversees the ITSD inventory program and the inventory coordinator. Oversees the coordination and planning for the effective deployment and surplus of department equipment at headquarters, regional service centers, and tax assessor collector offices; including researching equipment, making recommendations for equipment acquisition, defining installation plans and training, managing vendor service delivery contracts, and coordinating with project managers for large deployment projects. Work with ITSD leadership to identify future resourcing and capacity needs, including developing technical specifications and requirements. Oversees the analysis, testing, and modification of new or existing information systems. Confers with ITSD leadership to develop strategic plans and long- and short-term goals for the department. Develops and implements techniques for evaluating Technical Support Services activities. Plans and develops a budget in coordination with Infrastructure director, evaluates budget requests, monitors budget expenditures, and makes adjustment as necessary. Manages licensing renewals and purchasing processes to ensure continuous licensing and support with no breaks in services. Plans, implements, coordinates, monitors, and evaluates policies and procedures; and monitors compliance with policies and procedures. Prepares management and productivity reports; and reviews and approves documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness. Identifies areas of needed change and makes recommendations to improve operations. Provides technical expertise and guidance regarding questions related to the Technical Support Services team. Oversees the implementation of changes resulting from new legislation. Oversees special investigations, program analyses, research studies, and internal audits. Supervises the work of others. May travel up to 10% of the time. May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Performs other job-related duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Local, state, and federal laws and regulations governing the procurement, management, and security of information technology resources. The principles and practices of public administration and management. The innovation, developments, and trends in information technology. Skill in: Oral and written communication to convey complex and highly technical information to a diverse audience. Handling multiple tasks, prioritizing, and meeting deadlines. Exercising sound judgment and effective decision making. Establishing plans and setting objectives and goals that support a diversified information technology infrastructure stack. Ability to: Maintain the security or integrity of the infrastructure. Demonstrate self-motivation, self-direction, and adaptability, as well as analytical, problem-solving, and conflict resolution abilities. Develop, nurture, and communicate section, division, and agency mission, values, and vision effectively. Lead and motivate staff, providing direction in planning, organizing, evaluating, managing, team building, effective leadership, and organizational techniques, principles, and practices. Receive and respond positively to constructive feedback. Work cooperatively with others in a professional office environment. Provide excellent customer service. Supervise the work of others. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned . MINIMUM REQUIREMENTS Education and Experience Graduation from an accredited four-year college or university with a degree in computer science, computer information systems, engineering, or a related field. Minimum of five (5) years’ experience in a IT support/technical services role and four (4) years of managerial or supervisory experience. Experience may be substituted for education on a year-for-year basis. Graduate-level education in computer science, computer information systems, engineering, or another relevant field may be substituted for experience on a year for year basis. However, there is no substitution available for managerial/supervisory experience. To be hired and to continue to maintain employment, the applicant/employee must have the ability to maintain the security and integrity of the infrastructure. Preferred Qualifications: Experience in a support services role at a state of Texas agency. Project Management Professional (PMP) certification. Information Technology Infrastructure Library (ITIL) certification. ADDITIONAL INFORMATION Must possess and retain a valid driver’s license from state of residence. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and driver’s record check. Compliance with Selective Service registration for males ages 18-25. Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214. Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. SUBMISSION OF APPLICATION Your application must be complete , accurate and reflect all experience and education . Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612. MINIMUM REQUIREMENTS Education and Experience Graduation from an accredited four-year college or university with a degree in computer science, computer information systems, engineering, or a related field. Minimum of five (5) years’ experience in a IT support/technical services role and four (4) years of managerial or supervisory experience. Experience may be substituted for education on a year-for-year basis. Graduate-level education in computer science, computer information systems, engineering, or another relevant field may be substituted for experience on a year for year basis. However, there is no substitution available for managerial/supervisory experience. To be hired and to continue to maintain employment, the applicant/employee must have the ability to maintain the security and integrity of the infrastructure. Preferred Qualifications: Experience in a support services role at a state of Texas agency. Project Management Professional (PMP) certification. Information Technology Infrastructure Library (ITIL) certification. ADDITIONAL INFORMATION Must possess and retain a valid driver’s license from state of residence. BENEFITS The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts ü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program . REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and driver’s record check. Compliance with Selective Service registration for males ages 18-25. Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214. Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. SUBMISSION OF APPLICATION Your application must be complete , accurate and reflect all experience and education . Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.

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