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Technical Support Engineer

Elrj Fa Us2 Oraclecloud Com CX 9001 · Cranberry Township, PA, United States · Remote · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyElrj Fa Us2 Oraclecloud Com CX 9001
TitleTechnical Support Engineer
Normalized title-
Department / teamTechnical Support Engineer
LocationCranberry Township, PA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-04 / 2026-06-06
Changed / last seen2026-06-19 / 2026-06-20

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Linked records

CompanyElrj Fa Us2 Oraclecloud Com CX 9001
Source1e86b782-0b35-4934-ae0f-bceeffbd9e50
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Technical Support Engineer Job Title The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products. This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional. You’re interested by the way things operate and can figure out how technology works when things go wrong. You can multitask across systems and applications, analyze, isolate, and resolve a variety of technical issues and comfortably navigate a technical environment to solve for a better way. You will act as the voice of the customer leveraging the company value of relationships matter to be the care provider’s most trusted partner. The team provides support on a 24/7/365 basis. A suitable candidate is a passionate transformer who could multi-task and utilize both written & verbal communication skills to help our range of customers resolve their technical issues. You’re not only here to help fix technical issues, but also provide an outstanding customer experience. You stay focused on aligning the highest-level company priorities with effective day-to-day operations. Responsibilities Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams Research customer issues in a timely manner and follow up directly with customers on actions Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers Independently frame issues and translate them into actionable insights Effectively complete several concurrent complex activities and execute on projects with minimal direction Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise Make decisions while understanding the trade-off between risk and speed Articulate data-driven insights in a clear way that drives thoughtful business actions Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer Develop detailed knowledge about specific product lines and features Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience Attend customer conference calls and maintain ownership of complex issues while working towards resolution Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations Required Knowledge and Skills Advanced understanding of computer operating systems, hardware, network, and application support Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations Experience communicating with cross-functional partners (both technical and non-technical audiences) Strong problem-solving skills Experience working autonomously and prioritizing work with minimal input Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment Passionate transformer for customer service and ownership of the customer experience including issue resolution Able to self-manage and work independently in a fast-paced, continuously changing environment Ability to document technical customer issues into notes that are consumable by other users Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis Intellectually curious and gravitates towards tools and resources that enrich you 5-10% Travel Basic Qualifications Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. -or- Minimum of 3 years’ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. Preferred Knowledge and Skills Experience in the healthcare industry is preferred Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment Strong knowledge of SQL (advanced scripting, database back-up & restores) Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support Advanced experience and knowledge with remote desktop applications and help desk software Proficient analytical and problem-solving skills of moderate complexity. Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.

Full job record

Job IDc479b68011a85901806b6eadcf15db5740403760
Org ID135106d9-00ec-41a9-970f-33caba63b949
Source ID1e86b782-0b35-4934-ae0f-bceeffbd9e50
Board ID1e86b782-0b35-4934-ae0f-bceeffbd9e50
Provideroracle_hcm
Provider Job Key5315
TitleTechnical Support Engineer
Normalized Title
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Location TextCranberry Township, PA, United States
DepartmentTechnical Support Engineer
Team
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RegionPA
CityCranberry Township
Salary RawDescription Technical Support Engineer Job Title The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products. This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional. You’re interested by the way things operate and can figure out how technology works when things go wrong. You can multitask across systems and applications, analyze, isolate, and resolve a variety of technical issues and comfortably navigate a technical environment to solve for a better way. You will act as the voice of the customer leveraging the company value of relationships matter to be the care provider’s most trusted partner. The team provides support on a 24/7/365 basis. A suitable candidate is a passionate transformer who could multi-task and utilize both written & verbal communication skills to help our range of customers resolve their technical issues. You’re not only here to help fix technical issues, but also provide an outstanding customer experience. You stay focused on aligning the highest-level company priorities with effective day-to-day operations. Responsibilities Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams Research customer issues in a timely manner and follow up directly with customers on actions Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers Independently frame issues and translate them into actionable insights Effectively complete several concurrent complex activities and execute on projects with minimal direction Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise Make decisions while understanding the trade-off between risk and speed Articulate data-driven insights in a clear way that drives thoughtful business actions Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer Develop detailed knowledge about specific product lines and features Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience Attend customer conference calls and maintain ownership of complex issues while working towards resolution Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations Required Knowledge and Skills Advanced understanding of computer operating systems, hardware, network, and application support Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations Experience communicating with cross-functional partners (both technical and non-technical audiences) Strong problem-solving skills Experience working autonomously and prioritizing work with minimal input Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment Passionate transformer for customer service and ownership of the customer experience including issue resolution Able to self-manage and work independently in a fast-paced, continuously changing environment Ability to document technical customer issues into notes that are consumable by other users Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis Intellectually curious and gravitates towards tools and resources that enrich you 5-10% Travel Basic Qualifications Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. -or- Minimum of 3 years’ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. Preferred Knowledge and Skills Experience in the healthcare industry is preferred Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment Strong knowledge of SQL (advanced scripting, database back-up & restores) Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support Advanced experience and knowledge with remote desktop applications and help desk software Proficient analytical and problem-solving skills of moderate complexity. Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://elrj.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/agency/job/5315
Apply URLhttps://elrj.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/agency/job/5315
First Seen At2026-06-06 11:02:12Z
Last Seen At2026-06-20 11:56:20Z
Last Checked At2026-06-20 11:56:20Z
Last Changed At2026-06-19 11:02:35Z
Inactive At
Source Posted At2026-06-04 19:59:29Z
Source Updated At
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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin: 0in;\">Technical Support Engineer</p><p style=\"line-height: normal; margin: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Job Title</strong></span></span></p><p><span style=\"color: windowtext; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products.&nbsp;</span></span><span style=\"background-color: white; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions.&nbsp;</span></span><span style=\"color: windowtext; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional.&nbsp;</span></span></p><p>&nbsp;</p><p><span style=\"color: windowtext; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">You’re interested by the way things operate and can figure out how technology works when things go wrong. You can multitask across systems and applications, analyze, isolate, and resolve a variety of technical issues and comfortably navigate a technical environment to solve for a better way. You will act as the voice of the customer leveraging the company value of relationships matter to be the care provider’s most trusted partner. The team provides support on a 24/7/365 basis.</span></span><br><br>&nbsp;</p><p style=\"line-height: normal; margin: 0in;\"><span style=\"background-color: white; color: black; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">A suitable candidate is a passionate transformer who could multi-task and utilize both written &amp; verbal communication skills to help our range of customers resolve their technical issues. 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margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Research customer issues in a timely manner and follow up directly with customers on actions</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Independently frame issues and translate them into actionable insights</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Effectively complete several concurrent complex activities and execute on projects with minimal direction</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Make decisions while understanding the trade-off between risk and speed</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Articulate data-driven insights in a clear way that drives thoughtful business actions</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt; letter-spacing: 0.15pt;\">Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Develop detailed knowledge about specific product lines and features</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"background-color: white; color: black; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Attend customer conference calls and maintain ownership of complex issues while working towards resolution</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations</span></span></p></li></ul><p style=\"line-height: normal; margin: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Required Knowledge and Skills</strong></span></span></p><ul style=\"list-style-type: square; padding-left: 24px;\"><li><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"background-color: white; color: black; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Advanced understanding of computer operating systems, hardware, network, and application support</span></span></p></li><li><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Experience communicating with cross-functional partners (both technical and non-technical audiences)</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Strong problem-solving skills</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Experience working autonomously and prioritizing work with minimal input</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Passionate transformer for customer service and ownership of the customer experience including issue resolution</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Able to self-manage and work independently in a fast-paced, continuously changing environment</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><a name=\"_Hlk95482150\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to document technical customer issues into notes that are consumable by other users</span></span></a></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"background-color: white; color: black; font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt; letter-spacing: -0.25pt;\">Intellectually curious and gravitates towards tools and resources that enrich you</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">5-10% Travel</span></span></p></li></ul><p style=\"line-height: normal; margin: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Basic Qualifications</strong></span></span></p><ul style=\"list-style-type: square; padding-left: 24px;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies.</span></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">-or-</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Minimum of 3 years’ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies.</span></span></p></li></ul><p style=\"line-height: normal; margin: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Preferred Knowledge and Skills</strong></span></span></p><ul style=\"list-style-type: square; padding-left: 24px;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Experience in the healthcare industry is preferred</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><a name=\"_Hlk95982105\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications</span></span></a></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><a name=\"_Hlk95982143\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Strong knowledge of SQL (advanced scripting, database back-up &amp; restores)&nbsp;</span></span></a></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><a name=\"_Hlk95982222\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support</span></span></a></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Advanced experience and knowledge with remote desktop applications and help desk software&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: rgb(33, 33, 33); font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Proficient analytical and problem-solving skills of moderate complexity.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: rgb(33, 33, 33); font-family: Unitext, sans-serif;\"><span style=\"font-size: 10pt;\">Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p>",
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