Guest Services Representative

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    "requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Position&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<em>Guest Services</em></span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Reporting Relationship</span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<em>Guest Services Manager</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>FLSA Status</span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<em>Non-Exempt</em>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Position Summary:</span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><em><span style='font-family:\"Times New Roman\",serif;'>The Guest Services is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa and Bistro services, products, booking all appointments, checking the guest into the computer system, and charging for services performed. Additionally, assists with transitional cleaning of the locker room and relaxation area as needed. <span style=\"color:black;background:white;\">Be familiar with the establishment&rsquo;s layout, understand the in-house operations to facilitate guests&rsquo; appointments, and to make recommendations. Be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure.&nbsp;</span></span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:14px;line-height:107%;font-family:\"Arial\",sans-serif;color:#757E7F;background:#FDFCF2;'>.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Core Responsibilities</span></strong><span style='font-family:\"Times New Roman\",serif;'>:&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Properly open and close spa each day according to Standard Operating Procedures.</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Accurately book, change and cancel spa appointments</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Acknowledge and greet everyone who enters and leaves spa facilities</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Ensure that locker room and relaxation area are clean and stocked for the flow of in-coming and out-going guests</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company&rsquo;s assets</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Utilize spa computers with skill and proficiency; document guest information in electronic record as directed</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Answer the phone promptly and use the guest&rsquo;s name throughout the phone conversation; operate phone system accurately and efficiently</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Handle guests&rsquo; questions and concerns promptly, professionally, and courteously</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Maintain complete confidentiality in all guest matters in accordance with company policy.</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Maintain a clean, safe, fully stocked, and well-organized work area</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Ensure adequate stock of supplies and equipment; inform management when stock is low</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Maintain a positive attitude and contribute toward a quality work environment</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Regularly attend, participate in, and support training and staff meetings for the spa</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Assist in all areas of spa operation as requested by management.</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Report and return any guest properties found&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Assist with laundry</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Perform other duties as assigned</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>Knowledge, Skills, and Competencies:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>&nbsp;</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Times New Roman\",serif;color:black;'>High work ethic and self-initiative&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Multi-tasking and attention to detail</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Ability to be efficient and productive in a fast-paced environment</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Must have the enthusiasm and possess excellent customer service skills.</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Must possess basic math and money handling skills.</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Enjoy working with people and possess a friendly and outgoing personality.</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Excellent communication, listening and computer skills.</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Team player and positive</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Well-groomed and professional appearance</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Regular attendance according to established guidelines</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>May be required to work varying schedules to reflect the business needs of the property</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;color:black;'>Physical Requirements:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:12.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;color:black;'>&nbsp;</span></p><ul style=\"list-style-type: undefined;margin-left:undefined;\"><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Quickly, thoroughly, and efficiently perform all duties assigned</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Sit, stand, and walk for varying lengths of time, often long periods of time</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Bend, stoop, squat and stretch to fulfill cleaning requirements&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;color:black;'>Lift approximately thirty (30) pounds of equipment or supplies, using safe lifting techniques&nbsp;</span></li></ul></div></div>\n",
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