Technical Account Manager

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      "state": "Alberta",
      "postalCode": "T5J 3L7",
      "addressCountry": "Canada"
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    "datePosted": "2024-08-08",
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    "description": "<p><span style=\"font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">Looking for a workplace that values excellence and simplicity?</span> At <span style=\"font-weight: bold\">Yardstick Technologies</span>, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!</span></p>\n<p><span style=\"font-family: 'Lao UI',sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Lao UI', sans-serif; font-weight: bold\">Our Story:</span></p>\n<p><span style=\"font-family: 'Lao UI',sans-serif\">Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.</span></p>\n<p><span style=\"font-family: 'Lao UI',sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Lao UI',sans-serif\"><span style=\"font-weight: bold\">What You’ll Be Doing:<br></span></span><span style=\"font-family: 'Lao UI',sans-serif\">As a <span style=\"font-weight: bold\">Technical Account Manager</span>, you will be a key member of our team, responsible for building and keeping a positive and professional relationship with a select group of clients. Your job will be to learn about, document, and understand each client’s IT setup. With this knowledge and Yardstick’s standards, you will create and apply technology strategies to solve business problems and meet goals. Working with our proactive team is important, as together you will shape the IT future of our clients.</span></p>\n<p><span style=\"font-family: 'Lao UI',sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Lao UI', sans-serif; font-weight: bold\">What You’ll Be Working On:</span><br></p>\n<ul>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Cultivate professional relationships with customers, ensuring a positive and professional experience.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Meet performance metrics for scheduled daily onsite proactive services.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Maintain high technical knowledge of the customer’s IT environment.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Develop proactive strategies to reduce reactive service hours.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Identify and mitigate technical risks, aligning with Yardstick’s standards.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Document customer technology usage in detail.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Perform checks and tests for technology standards alignment.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Analyze incident tickets to prioritize standards alignment and reduce ticket volume.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Strategize with the vCIO to create customer-specific IT strategies.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Collaborate on technology upgrades and new technology implementations with the Project Team.</span></li>\n</ul>\n<p><span style=\"font-family: 'Lao UI',sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Lao UI', sans-serif; font-weight: bold\">What We’re Looking For:</span></p>\n<ul>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">5+ years of IT support experience, providing guidance across various disciplines.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Strong relationship-building skills with decision-makers, operational management, end-users, and peers.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Expertise in:</span>\n<ul>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Network and Server Administration</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Strategic IT Design and Deployment</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">Deskside and Remote Support</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">A valid driver’s license is required.</span></li>\n<li><span style=\"font-family: 'Lao UI',sans-serif\">A reasonably clean driving record is required. </span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-family: 'Lao UI',sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Lao UI', sans-serif; font-weight: bold\">Our Employee Perks:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Competitive Salaries.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comprehensive Health, Dental, and Vision Insurance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Retirement Savings Plan with up to 3% Company Matching.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Flexible Work Environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Certification Reimbursement.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Paid Parking.</span></li>\n</ul>\n<p><span style=\"font-family: 'Lao UI',sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Lao UI',sans-serif\">We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions. </span></p>\n<p><span style=\"font-family: 'Lao UI',sans-serif\"> </span></p>\n<p><span style=\"font-family: 'Lao UI',sans-serif\">Explore our careers page at </span><a href=\"https://yardsticktechnologies.bamboohr.com/careers\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: 'Lao UI',sans-serif\">https://yardsticktechnologies.bamboohr.com/careers</span></a><span style=\"font-family: 'Lao UI',sans-serif\"> to view other opportunities and find the perfect fit for your skills and aspirations.</span></p>",
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