Home › Companies › BrassRing 25790 / 5083 › Communications Representative (Switchboard); 0.0 FTE, Day/PM Shift
Communications Representative (Switchboard); 0.0 FTE, Day/PM Shift
BrassRing 25790 / 5083 · Meriter Hospital · Active · IBM Kenexa BrassRing
Job facts
| Field | Value |
|---|---|
| Company | BrassRing 25790 / 5083 |
| Title | Communications Representative (Switchboard); 0.0 FTE, Day/PM Shift |
| Normalized title | - |
| Department / team | HSP Guest & Lobby Svcs. |
| Location | Security and outside organizations such as Organ Procurement, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | IBM Kenexa BrassRing |
| Posted / first seen | — / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from BrassRing 25790 / 5083. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through IBM Kenexa BrassRing. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Security and outside organizations such as Organ Procurement. | Open |
| Department jobs | Active postings in HSP Guest & Lobby Svcs. . | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | BrassRing 25790 / 5083 |
| Source | 218b42ad-bef9-4e61-82a8-ebdeb88f838d |
| ATS provider | IBM Kenexa BrassRing |
Description
The Switchboard Paging Operator is the main information resource for facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour call center for Meriter clinics.
The 0.0 operators must be available to fill in for planned and unplanned operator days off; requires working a minimum of one regular scheduled shift and two on-call shifts per month as well as covering some weekend and holiday shifts. Candidates must be available for initial training when our call volumes are highest, between 8am and 6pm, 4-6 hour shifts, 18-24 hours per week. This initial training lasts 4+ weeks depending on how many calls are received and how quickly skills are learned, typically a total of 50-100 hours.
Essential functions/responsibilities include but are not limited to: Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each department Relate to and assist callers in finding a patient, physician, or department in a timely but pleasant manner Answer the hospital emergency line (5555) in a timely manner (1-2 rings) Monitor and quickly respond to several alarm systems (Fire, Medical Emergency, Door/Panic alarms, gas alarms, weather radio, etc) Strictly follow protocol for all emergency procedures Distinguish urgent calls from less urgent calls and prioritize service response Contact local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situations Respond to calls on the security radio system and dispatch security as needed Triage calls for UPH Meriter Medical Group clinics and physicians after hours Contact on-call staff when appropriate Relay critical information to on-call staff member Enters and ensures accuracy of 130+ On-Call Roles and updates in real-time to ensure there are no delays in patient care Processes and records coordination of care for CRC Organ Donor Heroes through collaborating with OR, Security and outside organizations such as Organ Procurement, Lion’s Eye Bank, Versiti, Coronor offices and Funeral Directors, individualized for each case.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.
Join our team of experts and make a difference with UnityPoint Health.
Required Qualifications: High school diploma or equivalent 1-2 years’ experience as a Secretary/Receptionist in a busy public office Prior computer experience including Outlook, Teams, Word, and Spreadsheet Database Valid driver’s license when driving any vehicle for work-related reasons. Proficient computer and keyboarding skills Excellent communication skills Excellent grammar, spelling, and word pronunciation/enunciation Excellent customer service skills Excellent listening, analytical, and organizational skills Ability to handle multiple tasks simultaneously Must be detail oriented The ability to work well in a fast-paced, ever-changing environment with multiple priorities Ability to remain calm and focused in stressful emergency situations Preferred Qualifications: 2 years of prior experience in a healthcare administrative role EEO/M/F/D/V
Full job record
| Job ID | c436597a21ed0f0a5bb146659d54dca9adf537a1 |
| Org ID | 4307532c-abe3-4ca5-b767-410c1448d6c9 |
| Source ID | 218b42ad-bef9-4e61-82a8-ebdeb88f838d |
| Board ID | 218b42ad-bef9-4e61-82a8-ebdeb88f838d |
| Provider | ibm_kenexa_brassring |
| Provider Job Key | 844580 |
| Title | Communications Representative (Switchboard); 0.0 FTE, Day/PM Shift |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Meriter Hospital |
| Department | HSP Guest & Lobby Svcs. |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | — |
| City | Security and outside organizations such as Organ Procurement |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25790&siteid=5083&jobid=844580 |
| Apply URL | https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25790&siteid=5083&jobid=844580 |
| First Seen At | 2026-05-29 19:49:29Z |
| Last Seen At | 2026-06-06 19:32:36Z |
| Last Checked At | 2026-06-06 19:32:36Z |
| Last Changed At | 2026-05-29 22:27:11Z |
| Inactive At | — |
| Source Posted At | — |
| Source Updated At | 2026-03-05 00:00:00Z |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=ibm_kenexa_brassring/board=p:25790|s:5083/date=2026-06-06/2026-06-06T19-32-34-574Z-3b254d78630c5153f64c84dfa6a8013e8834e7371306bf2f51c521276e1f59fb.json |
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This initial training lasts 4+ weeks depending on how many calls are received and how quickly skills are learned, typically a total of 50-100 hours.</span></span><br><br>Essential functions/responsibilities include but are not limited to:<ul><li>Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each department</li><li>Relate to and assist callers in finding a patient, physician, or department in a timely but pleasant manner</li><li>Answer the hospital emergency line (5555) in a timely manner (1-2 rings)</li><li>Monitor and quickly respond to several alarm systems (Fire, Medical Emergency, Door/Panic alarms, gas alarms, weather radio, etc)</li><li>Strictly follow protocol for all emergency procedures</li><li>Distinguish urgent calls from less urgent calls and prioritize service response</li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Contact local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situations</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Respond to calls on the security radio system and dispatch security as needed</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Triage calls for UPH Meriter Medical Group clinics and physicians after hours</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Contact on-call staff when appropriate</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Relay critical information to on-call staff member</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Enters and ensures accuracy of 130+ On-Call Roles and updates in real-time to ensure there are no delays in patient care</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Processes and records coordination of care for CRC Organ Donor Heroes through collaborating with OR, Security and outside organizations such as Organ Procurement, Lion’s Eye Bank, Versiti, Coronor offices and Funeral Directors, individualized for each case. </span></span></li></ul><br><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\"><strong>Why UnityPoint Health?</strong><br>At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.<br><br>Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few: </span></span><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Expect paid time off, parental leave, 401K matching and an employee recognition program. </span></span></li></ul><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. </span></span></li></ul><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Tuition reimbursement to help further your career and adoption assistance to help you grow your family. </span></span></li></ul><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. <br><br>And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.<br><br>UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.<br><br>Join our team of experts and make a difference with UnityPoint Health.</span></span><br><br><strong>Required Qualifications:</strong><ul><li>High school diploma or equivalent </li><li>1-2 years’ experience as a Secretary/Receptionist in a busy public office</li><li>Prior computer experience including Outlook, Teams, Word, and Spreadsheet Database</li><li>Valid driver’s license when driving any vehicle for work-related reasons.</li><li>Proficient computer and keyboarding skills</li><li>Excellent communication skills</li><li>Excellent grammar, spelling, and word pronunciation/enunciation</li><li>Excellent customer service skills</li><li>Excellent listening, analytical, and organizational skills</li><li>Ability to handle multiple tasks simultaneously</li><li>Must be detail oriented</li><li>The ability to work well in a fast-paced, ever-changing environment with multiple priorities</li><li>Ability to remain calm and focused in stressful emergency situations</li></ul><strong>Preferred Qualifications: </strong><ul><li>2 years of prior experience in a healthcare administrative role</li></ul>EEO/M/F/D/V",
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