Senior Patient Activation Specialist

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  "active_status": "active"
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  "location": {
    "raw": "Birmingham, Alabama, United States",
    "city": "Birmingham",
    "region": "AL",
    "country": "United States",
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  "inferred_at": "2026-06-06T10:23:09.959Z",
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    "countries": [
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  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
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    "id": "94",
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    "atsLocation": {
      "city": "Birmingham",
      "state": "Alabama",
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    "departmentId": "18664",
    "locationType": "1",
    "jobOpeningName": "Senior Patient Activation Specialist ",
    "departmentLabel": "100 - Cullman Call  COGS",
    "employmentStatusLabel": "Full-Time"
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    "location": {
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    "datePosted": "2026-04-16",
    "atsLocation": {
      "city": "Birmingham",
      "state": "Alabama",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Guideway Care*</span></span></p>\n<p><span style=\"font-size: 12pt\">Guideway Care is <span style=\"font-weight: bold\">The Patient Activation Company™</span>. We don't just \"engage\" patients; we <span style=\"font-weight: bold\">activate</span> them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their \"next right action.\"™</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-family: Arial, sans-serif; font-weight: bold; text-decoration: underline\">Job Summary:</span></span></p>\n<p><span style=\"font-size: 12pt\">We are seeking motivated individuals who are eager to join the healthcare industry. Our</span> <span style=\"font-weight: bold\">Senior Medical Contact Center Agent</span> (aka Senior Patient Activation Specialist) typically needs a combination of experience, technical proficiency, and emotional intelligence to manage complex patient interactions and support a call center team.<br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Essential Functions:</span></span></p>\n<ul>\n<li>Handle complex patient interactions including escalations or high-priority cases.</li>\n<li>Support new staff through feedback, mentoring, and quality assurance activities.</li>\n<li>Oversee appointment scheduling, insurance verification, and patient follow-ups.</li>\n<li>Collaborate with clinical and administrative teams to ensure seamless patient care coordination.</li>\n<li>Contribute to improving workflows and performance metrics within the call center.<br></li>\n<li><span style=\"font-size: 12pt\">Manage multiple clients in a fast-paced enviroment</span></li>\n<li><span style=\"font-size: 12pt\">Any other duties necessary to drive our values, fulfill our mission, and abide by our company values</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position. </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Required Skills/Abilities:</span></span></p>\n<ul>\n<li>Advanced communication and customer service skills, with the ability to handle sensitive patient information compassionately.</li>\n<li>Knowledge of medical terminology, healthcare procedures, and HIPAA compliance.</li>\n<li>Strong multitasking and problem-solving abilities. Managing multiple screens, systems, and calls efficiently.</li>\n<li>Proficiency with call center and EHR systems (e.g., CxOne, Epic, Athena, ECW ).</li>\n<li>Team leadership or support experience. Assisting with escalations, coaching team members, or monitoring call quality.</li>\n<li>Analytical and organizational skills. Maintaining patient records, tracking service metrics, and ensuring compliance.</li>\n<li>Proficiency with technology. Keyboarding, dual monitors, and audiovisual devices.</li>\n<li>Empathy and patience under pressure.</li>\n<li>Strong ethical judgment and confidentiality.</li>\n<li>Adaptability to evolving healthcare technologies and telemedicine standards.</li>\n<li>Positive team attitude and leadership presence.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Education &amp; Experience:</span></span><span style=\"font-size: 12pt; text-decoration: underline\"><br></span></p>\n<ul>\n<li>Associate’s or Bachelor’s degree in healthcare administration, communications, or a related field (or equivalent experience).</li>\n<li>3–5 years of experience in a medical or healthcare call center, preferably with increasing responsibilities.</li>\n<li>Prior experience in patient scheduling, insurance coordination, and working with electronic health records (EHR) systems.</li>\n<li>Experience mentoring or training junior agents is often preferred.</li>\n<li>1 or more years of remote work experience.</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-weight: bold\"><span style=\"text-decoration: underline\">Travel Requirements</span>: </span><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif\">0%</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-family: Arial, sans-serif; font-weight: bold; text-decoration: underline\">Work Authorization: </span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Guideway Care <span style=\"color: rgb(29, 28, 29)\">does not offer Immigration or work visa sponsorship</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-weight: bold; text-decoration: underline\">Tot</span><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-weight: bold; text-decoration: underline\">al Rewards:</span></span></p>\n<p><span style=\"font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt\"><span><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif\">The target pay range for this role is $15 to $25 per hour. </span>An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. </span></span><span style=\"font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px; font-weight: bold\">In addition, team members enjoy …</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Benefits package including:</span></p>\n<ul>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Medical Insurance</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Vision Insurance</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Dental Insurance </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Flexible Spending Account (FSA), </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Company paid short- and long-term disability, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Employee Assistance Program, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Life Insurance, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">Accident insurance, </span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">and other voluntary benefit programs for employees and their eligible dependents.</span></li>\n<li><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 16px\">401(k) retirement plan with a company match</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; text-decoration: underline\">Essential Duties and Responsibilities</span></span></span><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Able to work remotely at home in a private HIPAA compliant workspace</span></li>\n<li><span style=\"font-size: 12pt\">Able to house company equipment needed to perform job</span></li>\n<li><span style=\"font-size: 12pt\">Broadband Internet Access</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Internet download speed must be at least 24 mbps and upload speed at least 4 mbps</span><br></li>\n</ul>\n</li>\n<li><span style=\"font-size: 12pt\">Immigration or work visa sponsorship will not be provided </span></li>\n<li><span style=\"font-size: 12pt\"> Physical Demands:</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Ability to hear in normal range and wear a headset / earpiece</span></li>\n<li><span style=\"font-size: 12pt\">Good visual acuity to read computer screens, scripts, forms etc.</span></li>\n<li><span style=\"font-size: 12pt\">May sit 100% of the time when taking calls</span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 16px\"><span style=\"color: rgb(29, 28, 29)\">Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.</span></span></li>\n<li><span><span>Guideway Care requires all candidates to successfully complete prior to employment to ensure a secure and consistent candidate experience.</span></span><span> </span>\n<ul>\n<li><span><span>Background</span><span> check</span></span><span> </span></li>\n<li><span><span>Drug screening</span></span></li>\n<li><span><span>Identity verification process, <span style=\"text-decoration: rgb(0, 0, 0)\">including third-party checks and real-time confirmation</span></span></span></li>\n<li><span>Verification of employment</span><br></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(26, 19, 45); font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\"><span>* Guideway Care is the parent company of Sequence Health. This position is employed by Sequence Health.</span></span></p>",
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