Customer Service Representative

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    "html_title": "VORTEX INDUSTRIES, LLC. - Customer Service Representative",
    "description_html": "<p>Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation &amp; repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.&nbsp;</p><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li><strong>Customer Interaction:</strong> Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.</li><li><strong>Problem-Solving:</strong> Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.</li><li><strong>Documentation:</strong> Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.</li><li><strong>Dispatching: </strong>Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.&nbsp;</li><li><strong>Product Knowledge:</strong> Develop an understanding of our products and door services to provide accurate information to customers.</li></ul><p><strong>Great Reasons to Work at Vortex</strong></p><ul><li>Hourly salary based on experience</li><li>Career Advancement opportunities</li><li>Positive Work Environment</li><li>Recognitions and Rewards</li><li>Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO</li></ul><p><strong>Work Environment</strong></p><ul><li>Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.</li><li>Position requires you to be available to work in the office at the service center, not remotely</li><li>Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.&nbsp;</li><li>Must have the ability to walk short distances and sit for prolonged periods of time.</li><li>Noise level is moderate in an office environment.&nbsp;</li><li>Must be able to lift up to 15 lbs.</li></ul>",
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      "datePosted": "2026-06-01T15:38:55-05:00",
      "description": "<p>Description</p><p>Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience. </p><p><br/></p><p><strong>Job Responsibilities</strong></p><ul><li><strong>Customer Interaction:</strong> Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.</li><li><strong>Problem-Solving:</strong> Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.</li><li><strong>Documentation:</strong> Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.</li><li><strong>Dispatching: </strong>Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. </li><li><strong>Product Knowledge:</strong> Develop an understanding of our products and door services to provide accurate information to customers.</li></ul><p><strong>Great Reasons to Work at Vortex</strong></p><ul><li>Hourly salary based on experience</li><li>Career Advancement opportunities</li><li>Positive Work Environment</li><li>Recognitions and Rewards</li><li>Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO</li></ul><p><strong>Work Environment</strong></p><ul><li>Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.</li><li>Position requires you to be available to work in the office at the service center, not remotely</li><li>Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. </li><li>Must have the ability to walk short distances and sit for prolonged periods of time.</li><li>Noise level is moderate in an office environment. </li><li>Must be able to lift up to 15 lbs.</li></ul><p>Requirements</p><ul><li>High school diploma or equivalent; AA/BA preferred.</li><li>One (1) – three (3) years of customer service experience, or administrative background preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Attention to detail and accuracy in data entry.</li><li>Ability to work in a fast-paced environment and able to prioritize tasks.</li><li>Patience, empathy, and a customer-centric mindset.</li><li>Ability to work effectively in a team and handle high-stress situations with professionalism.</li><li>Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.</li></ul>",
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          "streetAddress": "30 NE 38th Terrace",
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