Technical Care Specialist

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    "ShortDescriptionStr": "The Technical Care Specialist provides advanced technical and product support within Care service delivery. This is a global role in a 24×7 support environment, responsible for handling complex troubleshooting cases, particularly at the solution and system levels. The Specialist also serves as the primary interface to R&D for escalating customer issues and ensuring their follow-up through to resolution.",
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    "ExternalDescriptionStr": "<p style=\"text-align:justify;\">The Technical Care Specialist supports customers across technical support, operations, maintenance, network activities, and training, contributing to revenue growth and customer satisfaction throughout service lifecycle phases and stakeholders per service agreements, acting as the first contact for software and hardware issues, ensuring service readiness, advising product teams on serviceability, and escalating key issues as needed.</p>",
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    "PrimaryLocationCountry": "IN",
    "CorporateDescriptionStr": "<div>\n <b>Advancing connectivity to secure a brighter world.</b>\n</div>\n<div>\n <p><span style=\"box-sizing: border-box;\">Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.&nbsp;</span></p>\n</div>\n<div>\n <a href=\"https://www.nokia.com/careers/life-at-nokia/\" target=\"_blank\" rel=\"nofollow\">Learn more about life at Nokia</a>.\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <p style=\"\"><b>Our recruitment process</b></p>\n <p style=\"\">We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.</p>\n <p style=\"\">If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.</p>\n <p style=\"\">The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.&nbsp;<a href=\"https://www.nokia.com/careers/#recruitment-process\" target=\"_blank\" rel=\"nofollow\" style=\"\">Discover more about the recruitment process at Nokia</a>.&nbsp;</p>\n</div>",
    "ExternalPostedStartDate": "2026-06-04T12:45:53+00:00",
    "ExternalQualificationsStr": "<p><span lang=\"EN-US\"><strong>You have:</strong></span></p><ul><li><p style=\"margin-left:18.0pt;text-align:justify;\">Bachelor’s Degree with 8 to 10 Years of Experience in SDH and basic LAN/WAN/Networking concepts.</p></li><li><p style=\"margin-left:18.0pt;\">Provide technical support for Nokia 1830 PSS (OTN) products, diagnosing and resolving customer issues remotely or on-site when required.</p></li><li><p style=\"margin-left:18.0pt;\">Ensure customer satisfaction by meeting SLA commitments and maintaining strong customer focus.</p></li><li><p style=\"margin-left:18.0pt;\">Reproduce customer issues in lab environments and analyze test specifications to support product recommendations.</p></li></ul><p><span lang=\"EN-US\"><strong>It would be nice if you also had:</strong></span></p><ul><li><p style=\"margin-left:18.0pt;\">Coordinate with product experts and global TSC, Optics L3 TEC, Services PLM, and other Nokia teams to ensure high-quality service delivery.</p></li><li><p style=\"margin-left:18.0pt;\">Participate in 24×7 hotline rotation, managing incident handling, escalation, and resolution.</p></li><li><p style=\"margin-left:18.0pt;\">Drive improvement initiatives, share technical leadership with peers, and engage in proactive customer training or network health checks.</p></li><li><p style=\"margin-left:18.0pt;\">Apply strong expertise in DWDM, OTN, and GMPLS while working effectively in cross-functional, multicultural teams.</p></li></ul>",
    "InternalQualificationsStr": "<p><span lang=\"EN-US\"><strong>You have:</strong></span></p><ul><li><p style=\"margin-left:18.0pt;text-align:justify;\">Bachelor’s Degree with 8 to 10 Years of Experience in SDH and basic LAN/WAN/Networking concepts.</p></li><li><p style=\"margin-left:18.0pt;\">Provide technical support for Nokia 1830 PSS (OTN) products, diagnosing and resolving customer issues remotely or on-site when required.</p></li><li><p style=\"margin-left:18.0pt;\">Ensure customer satisfaction by meeting SLA commitments and maintaining strong customer focus.</p></li><li><p style=\"margin-left:18.0pt;\">Reproduce customer issues in lab environments and analyze test specifications to support product recommendations.</p></li></ul><p><span lang=\"EN-US\"><strong>It would be nice if you also had:</strong></span></p><ul><li><p style=\"margin-left:18.0pt;\">Coordinate with product experts and global TSC, Optics L3 TEC, Services PLM, and other Nokia teams to ensure high-quality service delivery.</p></li><li><p style=\"margin-left:18.0pt;\">Participate in 24×7 hotline rotation, managing incident handling, escalation, and resolution.</p></li><li><p style=\"margin-left:18.0pt;\">Drive improvement initiatives, share technical leadership with peers, and engage in proactive customer training or network health checks.</p></li><li><p style=\"margin-left:18.0pt;\">Apply strong expertise in DWDM, OTN, and GMPLS while working effectively in cross-functional, multicultural teams.</p></li></ul>",
    "OrganizationDescriptionStr": "<div style=\"\">\n <div style=\"\">\n  Some of our benefits:\n </div>\n <ul style=\"\">\n  <li>Flexible and hybrid working schemes</li>\n  <li>A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)</li>\n  <li>Life insurance to all employees to provide peace of mind and financial security</li>\n  <li>Well-being programs to support your mental and physical health</li>\n  <li>Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)</li>\n  <li>Employee Growth Solutions to support your personalized career &amp; skills development</li>\n  <li>Diverse pool of Coaches &amp; Mentors to whom you have easy access</li>\n  <li>A learning environment which promotes personal growth and professional development - for your role and beyond</li>\n </ul>\n</div>\n<div style=\"\">\n <br/>\n</div>\n<div style=\"\">\n <a href=\"https://www.nokia.com/about-us/careers/our-locations/\" target=\"_blank\" rel=\"nofollow\" style=\"\">Learn about additional benefits in specific countries</a>.\n</div>",
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