Principal Product Designer

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top! #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top-ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners As a Principal Product Designer, you will work with product managers, researchers, engineers, and other designers to define, shape, and deliver a multitude of experiences across various digital platforms. Your efforts will impact all stages of a project, exercising skills in concepting, prototyping, service design, information design, and research through hands-on work to innovate everyday financial services. As a senior leader in the team, you will also help guide, mentor, and expand the design team and practice. What you'll be doing: Lead the definition, creation, and delivery of the most advanced, impactful, and ambiguous challenges spanning our whole product. Participate in the discovery and planning of new products and features while driving the design vision across our product suite. Working with cross-functional teams (developers, product managers, researchers, content strategists, fellow designers) to drive design vision and strategy that meets the needs of our users. You will help other disciplines understand the value design can bring to a project and ultimately build and ship the best products. Illustrate and communicate complex design solutions across use cases by creating process flows, wireframes, prototypes, and high-fidelity mockups. Transform research and requirements into deliverables that demonstrate an intuitive user experience. Follow established Neo design system patterns while expanding the framework throughout product evolution. Work alongside and mentor design colleagues, continually elevating our design practice and quality of experiences. Provide expertise to the Director, and Product managers for org-level decision making. Who we're looking for: 8+ years of progressive responsibility in product design or user experience design roles. Deep experience with driving and applying user-centered design processes while working with cross-functional teams including development, product management, and user research. Expert knowledge of the end to end iterative product design process, including developing and using personas, flows, journey mapping, content modelling, wireframing and prototyping, user testing, and high fidelity visuals (along with any other frameworks you use). Excellent communication and storytelling skills; you have the ability to help your stakeholders understand the “why” behind your design rationale. A strong portfolio of work demonstrating industry-leading quality, thoughtful, and meticulous UX and UI work. Ability to balance great design solutions with an iterative approach (v1, v2, or v3/Now, Next, Later) Experience designing and prototyping complex workflows with Figma, Sketch, Adobe Creative Suite, or similar tools. Deep knowledge of synthesizing research to define gaps in usability, customer desires, and strategic opportunities. Ability to drive results independently while thriving in collaborative environments Fluency in principles and techniques of information architecture, systems thinking, and user experience design. 🚀 Total Rewards As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make. In addition to salary, our program includes equity — empowering employees to share directly in our momentum today and in the meaningful value we create for years to come. Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we’re prepared to go above and beyond. Equity Ownership (Where Eligible): At Neo, you don’t just work here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win — with real ownership and meaningful long-term wealth-building potential tied to our success.   What does life as an Owner at Neo Include? 🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it 📈 For eligible roles, ownership structure that enables you to share in our path to victory 🏅Earn BIG with our short term incentive plans (STIP) 👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence ❤️‍🩹 Flexible health benefits & life insurance 🌴 21 Days PTO + stat holidays, and personal leave 💪 Health & personal spending accounts 🤑 A wide variety of discounts through our partner network 🏠 Access to early use of products and discounts on fixed-term Neo mortgages 👶 Parental top-up & equity vesting during long term leave 🎉 Neo night events 🧠 Company wide huddles, and education Working at Neo: The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading. We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path. At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward. Apply with us: We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check. By continuing with your application, you agree to the Candidate Privacy Notice , which guides how we process your personal information for the purpose of your application. Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us. We are hiring for an open, vacant position.

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