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    "ExternalDescriptionStr": "<p style=\"text-align: justify;\"><strong>The Opportunity&nbsp;</strong></p><p style=\"text-align: justify;\"><span lang=\"EN-CA\">The Claims Quality Advisor will provide senior advisory quality assurance (QA) insight by framing findings, implications, and risks within and across Lines of Business to support decision‑making and QA program credibility. Shapes the application of a technical claims quality program within one or more areas of the claims business. This Line 1 defence mechanism for Claims ensures our claims handlers and leaders are:</span></p><p style=\"text-align: justify;\"><span lang=\"EN-CA\">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Meeting customer expectations</span></p><p style=\"text-align: justify;\"><span lang=\"EN-CA\">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensuring case reserves are timely and accurate</span></p><p style=\"text-align: justify;\"><span lang=\"EN-CA\">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Managing claims according to regulatory requirements</span></p><p style=\"text-align: justify;\"><span lang=\"EN-CA\">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adhering to file handling practices and SLA's to Definity standards&nbsp;</span></p><p style=\"text-align: justify;\"><span lang=\"EN-CA\">The Claims QA Advisor translates QA findings into clear insight, implications, and trade‑offs to enable sound decision‑making by QA and claims management. The role anticipates business response, distinguishes systemic risk from isolated issues, and shapes how QA insight should be understood, without owning actions, prioritization, or escalation outcomes.</span></p><p style=\"text-align: justify;\"><span lang=\"EN-CA\">In collaboration with the Claims QA Manager, the Claims QA Advisor contributes to quality control, technical training, and trending analysis by incorporating data analysis to measure and monitor adherence to regulatory and company standards of the Claims Services portfolio. This includes quality assurance oversight of business line specific vendor programs, monitoring emerging risks to strengthen the organization's ability to identify, assess, mitigate, govern and report quality risks. The Claims QA Advisor is responsible for tracking and monitoring claims issues and associated mitigation plans, assessing effectiveness, and supporting the ongoing improvement and monitoring of the Claims Quality Assurance methodology and framework. The role serves as the primary facilitator of line of business calibration and new hire orientation and is accountable for providing technical support, training, direction and guidance for claims QA-related ClaimsMonitor Services, including profile management, deployment, reconsideration requests, and audit managing.&nbsp; Maintaining current knowledge of LOB-related regulatory updates and industry trends to support the focused area of claims is a necessary requirement.</span></p><p style=\"text-align: justify;\"><span lang=\"EN-CA\">&nbsp;</span></p><p><span lang=\"EN-CA\"><strong>What to Expect &nbsp;</strong></span></p><ul style=\"list-style-type: disc; padding-left: 52.33px;\"><li><span lang=\"EN-CA\">Execute targeted and complex claim file reviews within one or more areas of the claims business, applying expert judgment to interpret QA standards in high</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">risk, ambiguous, or precedent</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">setting scenarios.</span></li><li><span lang=\"EN-CA\">Use file</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">level reviews to validate trends, test hypotheses, and inform broader analysis, calibration, and advisory activities.</span></li><li><span lang=\"EN-CA\">Lead interpretive analysis and reporting by synthesizing technical file review results, trends, and emerging risks across lines of business.</span></li><li><span lang=\"EN-CA\">Translate findings into clear insight, implications, and trade</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">offs that explain why issues occur and distinguish systemic risk from isolated findings.</span></li><li><span lang=\"EN-CA\">Shape key QA messages, enhance reporting approaches, and provide expert input to support informed discussion and decision</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">making by QA and Claims management.</span></li><li><span lang=\"EN-CA\">Serve as the primary facilitator of calibration activities to ensure consistent interpretation and application of QA standards across reviewers, lines of business, and vendors.</span></li><li><span lang=\"EN-CA\">Support resolution of interpretation differences, provide expert guidance on standard application, and strengthen program</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">wide QA consistency and reliability.</span></li><li><span lang=\"EN-CA\">Lead or contribute to targeted initiatives and special projects that strengthen QA methodology, tools, governance practices, or analytical capabilities.</span></li><li><span lang=\"EN-CA\">Provide subject</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">matter expertise for focused assessments, deep-dive reviews, emerging risk analysis, or program enhancements as required.</span></li></ul><p>&nbsp;</p><p><span lang=\"EN-CA\"><strong>What You Bring &nbsp;</strong></span></p><ul style=\"list-style-type: disc; padding-left: 52.33px;\"><li><span lang=\"EN-CA\">University Degree/College Diploma or an appropriate level of experience</span></li><li><span lang=\"EN-CA\">10+ years of progressive claims handling experience including significant hands</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">on claims handling experience within one or more lines of business</span></li><li><span lang=\"EN-CA\">Demonstrated experience providing expert QA, audit, or quality assurance guidance, including framing findings, risks, and implications for senior QA and Claims stakeholders</span></li><li><span lang=\"EN-CA\">Experience applying judgment to complex or ambiguous claim handling issues and distinguishing systemic risk from isolated findings</span></li><li><span lang=\"EN-CA\">Experience supporting audit, quality assurance, regulatory compliance, risk management, or control</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">based review activities within one or more claims lines of business</span></li><li><span lang=\"EN-CA\">Experience engaging with people leaders and senior stakeholders through credibility, influence, and professional judgment, without reliance on positional authority</span></li><li><span lang=\"EN-CA\">Excellent analytical, written, and verbal communication skills, with the ability to frame complex QA findings and implications clearly for diverse audiences</span></li><li><span lang=\"EN-CA\">Ability to synthesize information, apply expert judgment, and translate QA insight into meaningful, decision</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">supporting guidance</span></li><li><span lang=\"EN-CA\">Strong organizational and problem</span><span style=\"font-family: &quot;Cambria Math&quot;, serif;\"><span lang=\"EN-CA\">‑</span></span><span lang=\"EN-CA\">solving skills, with the ability to balance multiple priorities across lines of business</span></li><li><span lang=\"EN-CA\">Ability to influence and collaborate through expertise, credibility, and trust, fostering strong stakeholder relationships and QA program confidence</span></li></ul><p>&nbsp;</p><p><span lang=\"EN-CA\"><strong>Salary Range</strong> : $88,000 - $138,000</span></p>",
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    "CorporateDescriptionStr": "<p>Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.</p>\n<p></p>\n<p>This position is being posted to fill an existing vacancy.</p>\n<p><b>Interested in this role, but don’t meet every requirement?&nbsp;</b>We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.&nbsp;</p>\n<p><b>What’s in it for you?</b></p>\n<ul>\n <li>Hybrid work schedule for most roles</li>\n <li>Company share ownership program</li>\n <li>Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.</li>\n <li>Pension and savings programs, with company-matched RRSP contributions</li>\n <li>Paid volunteer days and company matching on charitable donations</li>\n <li>Educational resources, tuition assistance, and paid time off to study for exams</li>\n <li>Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents&nbsp;</li>\n <li>Wellness and recognition programs&nbsp;</li>\n <li>Discounts on products and services</li>\n</ul>\n<p><b>Go ahead and expect a lot — you deserve it.</b></p>\n<p>It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.</p>\n<p>Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting&nbsp;[email protected].</p>\n<p>This role requires successful clearance of background checks (including criminal checks and leadership references).</p>\n<p></p>\n<p>#LI-Hybrid</p>",
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    "OrganizationDescriptionStr": "<div>\n Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.&nbsp;\n</div>\n<div>\n <div><span>\n   <div>\n    <br/>\n   </div>\n   <div>\n    We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.&nbsp;\n   </div></span>\n </div>\n</div>\n<div>\n</div>",
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