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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>SUMMARY</span></strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>The technician monitors the core network along with other commercial circuits 24/7, process trouble tickets/orders, and assists field technicians over the phone.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</strong></span><span style='font-size: 16px; font-family: \"times new roman\", serif;'>include the following:</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Monitor 24/7 commercial circuits and core/wireless networks internally.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Assist field technicians out on location with new installations, upgrades, or troubleshooting.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Serve as a Tier 2 for Technical Support (Tier 1) in advanced troubleshooting for Wireless, FTTH, and Hosted phones.&nbsp;</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Create/update/review any new or existing trouble tickets pertaining to trouble, access control, or outages for core network issues and/or central office locations.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Maintain logs of weekly or monthly maintenances and testing.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Review Cisco and Nokia information, stats and troubleshooting tools within.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Serve as primary liaison between 3<sup>rd</sup> Party vendors associated to VTX1 and keep them informed of expectations, processes and procedures, support information and company information as needed.</li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Acts as a liaison between internal departments to escalate, prioritize and resolve problems in a timely manner.</li></ul><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Maintain compliance with all relevant OSHA, safety or departmental specific standards as directed by supervisor.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Other duties may be assigned.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>EDUCATION and/or EXPERIENCE</strong></span><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Technical background: Network Operations Center or Technical Support in a call center environment is desired. An ideal candidate is knowledgeable in Microsoft&rsquo;s Windows operating systems and basic networking. &nbsp;High school diploma or GED required. Associate&rsquo;s degree or technical certification is a plus</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Must have a valid Driver&rsquo;s License and insurable record.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Must pass pre-employment screen, physical and background checks.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>OTHER SKILLS AND ABILITIES</strong></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Must be self-starter.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Must be to work with little or no supervisory assistance.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Ability to work in a team environment.&nbsp;</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Proficient keyboarding is highly desired (40 WPM.)</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Candidates must be able to work a monthly rotating shift covering 24/7, including holidays.</li><li style='margin: 0in; font-size: 16px; font-family: \"times new roman\", serif;'>Bilingual (English/Spanish) is preferred to provide quality service to customers.</li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:15px;\">&nbsp;</span></p></div></div>\n",
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