Han-Dee Hugo's #258-Assistant Store Manager

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    "description": "<p><strong>Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy, and Procedures Manual.</strong>&nbsp;In addition, perform managerial &amp; leadership duties to include assisting the Manager with recruiting and training new CSR candidates. The position requires proficiency&rsquo;s with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM&rsquo;s, Fuel Dispensers and other equipment. Handle paperwork transactions as necessary. Be an Ambassador for SBOC/Han-Dee Hugo&rsquo;s at all times. Must be a champion and support the Company&rsquo;s Values, and Mission Statement. Must address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Be proficient in the use of all equipment and all reports. Be mentally and physically capable of immediately activating emergency controls and alarms. Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.</p>\r\n\r\n<ol>\r\n\t<li>Be a leader by providing proper leadership for CSR&rsquo;s. Be totally responsible to set a &ldquo;Positive Customer Experience&rdquo; tone in the store both while Store Manager is there and in the Store Manager&rsquo;s absence.3. Assist Manager with completing store paperwork, scheduling and cash and inventory controls.</li>\r\n\t<li>Must be proficient in merchandising and stocking the store.</li>\r\n\t<li>Must be able and willing to personally handle any of the tasks assigned to CSR&rsquo;s including working all shifts.</li>\r\n\t<li>Report to the Manager any maintenance issue that needs to be addressed.</li>\r\n\t<li>Assist the Manager in maintaining proper cash levels in the register, ATM and safe.</li>\r\n\t<li>Assist with making bank deposits when required.</li>\r\n</ol>\r\n\r\n<p>7.Assist the Manager with training of CSR&rsquo;s to give great customer service.</p>\r\n\r\n<p>Other Job Description:</p>\r\n\r\n<p>*Must be in prescribed uniform with visible name tag at all times and insure all CSR&rsquo;s are in compliance.</p>\r\n\r\n<ol>\r\n\t<li>Must be able to perform all safety procedures. 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Avoid any conversations with competitors or their employees regarding fuel prices.</li>\r\n\t<li>Must ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.</li>\r\n\t<li>No store employee may accept any Subpoena or Legal Documents. Any attempt to serve Subpoena&rsquo;s or Legal Documents must be referred to the Corporate Offices.</li>\r\n\t<li>Must be proficient and knowledgeable of ordering convenience store merchandise and fuel products.</li>\r\n\t<li>Prior to ending the shift, Assistant Manager must verify surveillance cameras are working and recording. 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Assist Manager with completing store paperwork, scheduling and cash and inventory controls.\\r\\n\\tMust be proficient in merchandising and stocking the store.\\r\\n\\tMust be able and willing to personally handle any of the tasks assigned to CSR&rsquo;s including working all shifts.\\r\\n\\tReport to the Manager any maintenance issue that needs to be addressed.\\r\\n\\tAssist the Manager in maintaining proper cash levels in the register, ATM and safe.\\r\\n\\tAssist with making bank deposits when required.\\r\\n\\r\\n\\r\\n7.Assist the Manager with training of CSR&rsquo;s to give great customer service.\\r\\n\\r\\nOther Job Description:\\r\\n\\r\\n*Must be in prescribed uniform with visible name tag at all times and insure all CSR&rsquo;s are in compliance.\\r\\n\\r\\n\\r\\n\\tMust be able to perform all safety procedures. 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