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Guest Services Assistant | Karratha | 14:7

Fa Esyi Saasfaprod1 Fa Ocs Oraclecloud Com Cx 1 · AU-Karratha, Karratha, WA, AU · Remote · Active · $69,679–$7,000 / hour · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Esyi Saasfaprod1 Fa Ocs Oraclecloud Com Cx 1
TitleGuest Services Assistant | Karratha | 14:7
Normalized title-
Department / teamOperations
LocationKarratha, WA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$69,679–$7,000 / hour
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-04-21 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-06

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PageWhat it containsOpen
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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Karratha.Open
Department jobsActive postings in Operations.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Esyi Saasfaprod1 Fa Ocs Oraclecloud Com Cx 1
Source84e66b2c-feed-4207-bc6e-261f500d42f6
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description About the Opportunity You will be joining our Operations team to support the day‑to‑day running of our Village based in Karratha. This is a permanent full‑time FIFO role on a 14:7 roster, working 8.25‑hour days (two weeks on site followed by one week at home). This opportunity is best suited to candidates who already have experience in administration roles within a FIFO or remote accommodation environment, and who are comfortable managing core admin responsibilities in a village setting. In this position, you will manage guest check‑ins and check‑outs, accommodation bookings, general administration duties, and the village retail space. As the first point of contact for residents and guests, you will be expected to provide a consistent, professional, and organised customer service experience in a busy FIFO operation. This role will appeal to someone who enjoys administration‑focused FIFO work and is looking to continue building their experience in village operations, rather than transitioning from a non‑administrative FIFO role. About the Benefits Salary $69,679 + 12% Superannuation $7k annual incentive bonus for all local candidates who Drive in, Drive out (paid quarterly – no flights included) 8.25 hour work day FIFO included for all Perth based candidates (not eligible for incentive bonus) All food provided while on site (catering for all preferences / allergies / intolerances) Accommodation provided (linen, aircon, bar fridge, TV, en-suite bathroom) On-site Facilities (such gyms, hubs, and pools – varies by Village) Employee benefits including retailer discounts, reward programs and access to confidential counselling services for you and your family About You Previous FIFO experience in an administration or accommodation ‑ based role (essential) Administration experience, preferably within the hospitality or workforce accommodation sector Experience using accommodation booking systems (highly desirable) Proven ability to work independently in high ‑ volume, fast ‑ paced FIFO environments Strong customer service and communication skills Demonstrated resilience and adaptability to FIFO life and remote work conditions Commitment to working a 14:7 FIFO roster on an ongoing basis Valid driver’s licence Unlimited Australian working rights (12 months or more required – sponsorship not available) Flexibility to work across day and night shift when required A strong commitment to safety What’s next? Apply now and be ready to complete a video and / or phone interview Securely upload relevant pre-employment documents including your relevant certifications and licences Consent to background checking including references and National Police Clearance Attend pre-employment medical assessment (to ensure we can keep you safe, we will book this at a location close to you) Start your new career and lifestyle with Civeo! About Us Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home. We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and Aboriginal & Torres Strait Islander Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land. We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.   Stay Well. Work Well. Responsibilities Primary Duties and Responsibilities People To understand annual personal and company objectives and to take part in the regular appraisal processes to assess performance and provide feedback to management. To undertake technical and other training as required, and to attend periodic team and individual meetings as required. To work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village. To always apply safe work practices to contribute to the safety culture at Civeo. Customers To be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs. To develop and maintain strong relationships with local representatives of key clients to ensure service levels meet and exceed their expectations. To develop a high level of product knowledge of Civeo, the Village, and surrounding areas, and to respond to guests knowledgeably in relation to their queries. To ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner. To facilitate and maintain a safe environment for our customers. Process § To accurately process bookings, allocate accommodation and perform check ins/check outs using the accommodation software package. § To distribute room keys. § To complete daily activity checklists for the shift including (where directed) running reports using the accommodation software package and Microsoft software and carrying out general administration duties. § To accept and forward maintenance requests from both clients and housekeeping. § To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses. To follow Standard Operating Procedures in all relevant areas and to contribute ideas for improving processes and procedures. § To adhere to all security procedures at all times, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed. To unload and store stock and supplies. To use simple IT systems and cash collection systems as necessary. Finance To assist in preparing bills and processing payments in line with client contractual requirements. To process payments for walk-in guests, casual lets and other cash or credit card transactions. To use the till and EFTPOS and assist in ensuring all floats are accurate at the end of the shift and any discrepancies are resolved. Other Any other required duties appropriate to the scope, nature and seniority of the role. Qualifications Knowledge, Skills and Experience Professional Qualifications Ability to read, write and speak proficiently in the English language. Experience Preferably six months’ work experience in front office in commercial/hotel accommodation, preferably in the hospitality industry. At least two years general office administration. Experience in Accommodation Software packages. Skills Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling. Proficient in the use of Microsoft Office software. Skilled in utilization of point of sale (POS) systems Company Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home. We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land. We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us. Stay Well. Work Well.

Full job record

Job IDc3d69cb40fd4cd252858744641b62f3afceb03de
Org ID2170e91b-c3cf-4168-9a7f-dbdb2435862d
Source ID84e66b2c-feed-4207-bc6e-261f500d42f6
Board ID84e66b2c-feed-4207-bc6e-261f500d42f6
Provideroracle_hcm
Provider Job Key3385
TitleGuest Services Assistant | Karratha | 14:7
Normalized Title—
Statusactive
Activeyes
Location TextAU-Karratha, Karratha, WA, AU
DepartmentOperations
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionWA
CityKarratha
Salary RawDescription About the Opportunity You will be joining our Operations team to support the day‑to‑day running of our Village based in Karratha. This is a permanent full‑time FIFO role on a 14:7 roster, working 8.25‑hour days (two weeks on site followed by one week at home). This opportunity is best suited to candidates who already have experience in administration roles within a FIFO or remote accommodation environment, and who are comfortable managing core admin responsibilities in a village setting. In this position, you will manage guest check‑ins and check‑outs, accommodation bookings, general administration duties, and the village retail space. As the first point of contact for residents and guests, you will be expected to provide a consistent, professional, and organised customer service experience in a busy FIFO operation. This role will appeal to someone who enjoys administration‑focused FIFO work and is looking to continue building their experience in village operations, rather than transitioning from a non‑administrative FIFO role. About the Benefits Salary $69,679 + 12% Superannuation $7k annual incentive bonus for all local candidates who Drive in, Drive out (paid quarterly – no flights included) 8.25 hour work day FIFO included for all Perth based candidates (not eligible for incentive bonus) All food provided while on site (catering for all preferences / allergies / intolerances) Accommodation provided (linen, aircon, bar fridge, TV, en-suite bathroom) On-site Facilities (such gyms, hubs, and pools – varies by Village) Employee benefits including retailer discounts, reward programs and access to confidential counselling services for you and your family About You Previous FIFO experience in an administration or accommodation ‑ based role (essential) Administration experience, preferably within the hospitality or workforce accommodation sector Experience using accommodation booking systems (highly desirable) Proven ability to work independently in high ‑ volume, fast ‑ paced FIFO environments Strong customer service and communication skills Demonstrated resilience and adaptability to FIFO life and remote work conditions Commitment to working a 14:7 FIFO roster on an ongoing basis Valid driver’s licence Unlimited Australian working rights (12 months or more required – sponsorship not available) Flexibility to work across day and night shift when required A strong commitment to safety What’s next? Apply now and be ready to complete a video and / or phone interview Securely upload relevant pre-employment documents including your relevant certifications and licences Consent to background checking including references and National Police Clearance Attend pre-employment medical assessment (to ensure we can keep you safe, we will book this at a location close to you) Start your new career and lifestyle with Civeo! About Us Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home. We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and Aboriginal & Torres Strait Islander Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land. We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.   Stay Well. Work Well. Responsibilities Primary Duties and Responsibilities People To understand annual personal and company objectives and to take part in the regular appraisal processes to assess performance and provide feedback to management. To undertake technical and other training as required, and to attend periodic team and individual meetings as required. To work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village. To always apply safe work practices to contribute to the safety culture at Civeo. Customers To be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs. To develop and maintain strong relationships with local representatives of key clients to ensure service levels meet and exceed their expectations. To develop a high level of product knowledge of Civeo, the Village, and surrounding areas, and to respond to guests knowledgeably in relation to their queries. To ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner. To facilitate and maintain a safe environment for our customers. Process § To accurately process bookings, allocate accommodation and perform check ins/check outs using the accommodation software package. § To distribute room keys. § To complete daily activity checklists for the shift including (where directed) running reports using the accommodation software package and Microsoft software and carrying out general administration duties. § To accept and forward maintenance requests from both clients and housekeeping. § To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses. To follow Standard Operating Procedures in all relevant areas and to contribute ideas for improving processes and procedures. § To adhere to all security procedures at all times, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed. To unload and store stock and supplies. To use simple IT systems and cash collection systems as necessary. Finance To assist in preparing bills and processing payments in line with client contractual requirements. To process payments for walk-in guests, casual lets and other cash or credit card transactions. To use the till and EFTPOS and assist in ensuring all floats are accurate at the end of the shift and any discrepancies are resolved. Other Any other required duties appropriate to the scope, nature and seniority of the role. Qualifications Knowledge, Skills and Experience Professional Qualifications Ability to read, write and speak proficiently in the English language. Experience Preferably six months’ work experience in front office in commercial/hotel accommodation, preferably in the hospitality industry. At least two years general office administration. Experience in Accommodation Software packages. Skills Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling. Proficient in the use of Microsoft Office software. Skilled in utilization of point of sale (POS) systems Company Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home. We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land. We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us. Stay Well. Work Well.
Salary Min69,679
Salary Max7,000
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://fa-esyi-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/cx_1/job/3385
Apply URLhttps://fa-esyi-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/cx_1/job/3385
First Seen At2026-05-31 18:02:39Z
Last Seen At2026-06-06 11:30:16Z
Last Checked At2026-06-06 11:30:16Z
Last Changed At2026-06-04 10:52:36Z
Inactive At—
Source Posted At2026-04-21 01:02:04Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-esyi-saasfaprod1.fa.ocs.oraclecloud.com|cx_1/date=2026-06-06/2026-06-06T11-30-10-226Z-88ad3f3728b5ba689a0941a6753a520fa6d8e2f48e8c986aeba06e7a7133006e.json
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Extensions
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    "ExternalDescriptionStr": "<p><strong>About the Opportunity &nbsp;</strong></p>\n<p>You will be joining our Operations team to support the day‑to‑day running of our Village based in Karratha. This is a permanent full‑time FIFO role on a 14:7 roster, working 8.25‑hour days (two weeks on site followed by one week at home).</p>\n<p>This opportunity is best suited to candidates who already have experience in administration roles within a FIFO or remote accommodation environment, and who are comfortable managing core admin responsibilities in a village setting.</p>\n<p>In this position, you will manage guest check‑ins and check‑outs, accommodation bookings, general administration duties, and the village retail space. As the first point of contact for residents and guests, you will be expected to provide a consistent, professional, and organised customer service experience in a busy FIFO operation.</p>\n<p>This role will appeal to someone who enjoys administration‑focused FIFO work and is looking to continue building their experience in village operations, rather than transitioning from a non‑administrative FIFO role.</p>\n<p>&nbsp;</p>\n<p><strong>About the Benefits</strong></p>\n<ul style=\"list-style-type: disc\">\n <li style=\"margin-bottom: 0in\">Salary $69,679 + 12% Superannuation&nbsp;</li>\n <li style=\"margin-bottom: 0in\">$7k annual incentive bonus for all local candidates who Drive in, Drive out (paid quarterly – no flights included)</li>\n <li style=\"margin-bottom: 0in\">8.25 hour work day</li>\n <li style=\"margin-bottom: 0in\">FIFO included for all Perth based candidates (not eligible for incentive bonus)</li>\n <li style=\"margin-bottom: 0in\">All food provided while on site (catering for all preferences / allergies / intolerances)</li>\n <li style=\"margin-bottom: 0in\">Accommodation provided (linen, aircon, bar fridge, TV, en-suite bathroom)</li>\n <li style=\"margin-bottom: 0in\">On-site Facilities (such gyms, hubs, and pools – varies by Village)</li>\n <li style=\"margin-bottom: 0in\">Employee benefits including retailer discounts, reward programs and access to confidential counselling services for you and your family</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>About You &nbsp;</strong></p>\n<ul style=\"list-style-type: disc\">\n <li>\n  <p style=\"margin-bottom: 0in\">Previous FIFO experience in an administration or accommodation<span>‑</span>based role (essential)</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Administration experience, preferably within the hospitality or workforce accommodation sector</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Experience using accommodation booking systems (highly desirable)</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Proven ability to work independently in high<span>‑</span>volume, fast<span>‑</span>paced FIFO environments</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Strong customer service and communication skills</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Demonstrated resilience and adaptability to FIFO life and remote work conditions</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Commitment to working a 14:7 FIFO roster on an ongoing basis</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Valid driver’s licence</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Unlimited Australian working rights (12 months or more required – sponsorship not available)</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">Flexibility to work across day and night shift when required</p></li>\n <li>\n  <p style=\"margin-bottom: 0in\">A strong commitment to safety</p></li>\n</ul>\n<p style=\"margin-bottom: 0in\">&nbsp;</p>\n<p><strong>What’s next?</strong></p>\n<ul style=\"list-style-type: disc\">\n <li style=\"margin-bottom: 0in\">Apply now and be ready to complete a video and / or phone interview</li>\n <li style=\"margin-bottom: 0in\">Securely upload relevant pre-employment documents including your relevant certifications and licences&nbsp;</li>\n <li style=\"margin-bottom: 0in\">Consent to background checking including references and National Police Clearance</li>\n <li style=\"margin-bottom: 0in\">Attend pre-employment medical assessment (to ensure we can keep you safe, we will book this at a location close to you)</li>\n <li style=\"margin-bottom: 0in\">Start your new career and lifestyle with Civeo!</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>About Us &nbsp;</strong></p>\n<p>Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. 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    ],
    "ExternalResponsibilitiesStr": "<p class=\"MsoNormal\" style=\"margin-bottom:6.0pt\"><b><span>Primary Duties and Responsibilities</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:6.0pt\"><u><span>People</span></u><span></span></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To understand annual personal and company objectives and to take part in the regular appraisal processes to assess performance and provide feedback to management.</span></li>\n <li><span>To undertake technical and other training as required, and to attend periodic team and individual meetings as required.</span></li>\n <li><span>To work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.</span></li>\n <li><span>To always apply safe work practices to contribute to the safety culture at Civeo.</span></li>\n</ul>\n<p class=\"MsoNormal\"><span><br><span><u>Customers</u></span><span></span></span></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs.</span></li>\n <li><span>To develop and maintain strong relationships with local representatives of key clients to ensure service levels meet and exceed their expectations.</span></li>\n <li><span>To develop a high level of product knowledge of Civeo, the Village, and surrounding areas, and to respond to guests knowledgeably in relation to their queries.</span></li>\n <li><span>To ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.</span></li>\n <li><span>To facilitate and maintain a safe environment for our customers.</span>&nbsp;&nbsp;</li>\n</ul>\n<p class=\"MsoNormal\" style=\"margin-bottom:6.0pt\"><span><u><span>Process</span></u></span><span></span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To accurately process bookings, allocate accommodation and perform check ins/check outs using the accommodation software package. </span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To distribute room keys.</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To complete daily activity checklists for the shift including (where directed) running reports using the accommodation software package and Microsoft software and carrying out general administration duties.</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To accept and forward maintenance requests from both clients and housekeeping.</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses.</span></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To follow Standard Operating Procedures in all relevant areas and to contribute ideas for improving processes and procedures.</span></li>\n</ul>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To adhere to all security procedures at all times, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.</span></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To unload and store stock and supplies.</span></li>\n <li><span>To use simple IT systems and cash collection systems as necessary.</span></li>\n</ul>\n<p class=\"MsoNormal\" style=\"margin-top:0cm; margin-right:0cm; margin-bottom:6.0pt; margin-left:-17.85pt\"><u><span>Finance</span></u></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To assist in preparing bills and processing payments in line with client contractual requirements.</span></li>\n <li><span>To process payments for walk-in guests, casual lets and other cash or credit card transactions.</span></li>\n <li><span>To use the till and EFTPOS and assist in ensuring all floats are accurate at the end of the shift and any discrepancies are resolved.</span></li>\n</ul>\n<p class=\"MsoNormal\" style=\"margin-top:0cm; margin-right:0cm; margin-bottom:6.0pt; margin-left:-17.85pt\"><u><span>Other</span></u></p>\n<ul style=\"margin-top:0cm\">\n <li><span>Any other required duties appropriate to the scope, nature and seniority of the role.</span></li>\n</ul>\n<br>",
    "InternalResponsibilitiesStr": "<p class=\"MsoNormal\" style=\"margin-bottom:6.0pt\"><b><span>Primary Duties and Responsibilities</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:6.0pt\"><u><span>People</span></u><span></span></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To understand annual personal and company objectives and to take part in the regular appraisal processes to assess performance and provide feedback to management.</span></li>\n <li><span>To undertake technical and other training as required, and to attend periodic team and individual meetings as required.</span></li>\n <li><span>To work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.</span></li>\n <li><span>To always apply safe work practices to contribute to the safety culture at Civeo.</span></li>\n</ul>\n<p class=\"MsoNormal\"><span><br><span><u>Customers</u></span><span></span></span></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs.</span></li>\n <li><span>To develop and maintain strong relationships with local representatives of key clients to ensure service levels meet and exceed their expectations.</span></li>\n <li><span>To develop a high level of product knowledge of Civeo, the Village, and surrounding areas, and to respond to guests knowledgeably in relation to their queries.</span></li>\n <li><span>To ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.</span></li>\n <li><span>To facilitate and maintain a safe environment for our customers.</span>&nbsp;&nbsp;</li>\n</ul>\n<p class=\"MsoNormal\" style=\"margin-bottom:6.0pt\"><span><u><span>Process</span></u></span><span></span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To accurately process bookings, allocate accommodation and perform check ins/check outs using the accommodation software package. </span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To distribute room keys.</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To complete daily activity checklists for the shift including (where directed) running reports using the accommodation software package and Microsoft software and carrying out general administration duties.</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To accept and forward maintenance requests from both clients and housekeeping.</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses.</span></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To follow Standard Operating Procedures in all relevant areas and to contribute ideas for improving processes and procedures.</span></li>\n</ul>\n<p class=\"MsoNormal\" style=\"margin-left:36.0pt\"><span><span>§<span>&nbsp; </span></span></span><span>To adhere to all security procedures at all times, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.</span></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To unload and store stock and supplies.</span></li>\n <li><span>To use simple IT systems and cash collection systems as necessary.</span></li>\n</ul>\n<p class=\"MsoNormal\" style=\"margin-top:0cm; margin-right:0cm; margin-bottom:6.0pt; margin-left:-17.85pt\"><u><span>Finance</span></u></p>\n<ul style=\"margin-top:0cm\">\n <li><span>To assist in preparing bills and processing payments in line with client contractual requirements.</span></li>\n <li><span>To process payments for walk-in guests, casual lets and other cash or credit card transactions.</span></li>\n <li><span>To use the till and EFTPOS and assist in ensuring all floats are accurate at the end of the shift and any discrepancies are resolved.</span></li>\n</ul>\n<p class=\"MsoNormal\" style=\"margin-top:0cm; margin-right:0cm; margin-bottom:6.0pt; margin-left:-17.85pt\"><u><span>Other</span></u></p>\n<ul style=\"margin-top:0cm\">\n <li><span>Any other required duties appropriate to the scope, nature and seniority of the role.</span></li>\n</ul>\n<br>",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "3385",
    "Title": "Guest Services Assistant | Karratha | 14:7",
    "JobType": null,
    "Distance": 1776729600000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-04-21",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000009759451,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "AU",
        "Region1": null,
        "Region2": "WA",
        "Region3": null,
        "Building": null,
        "Latitude": -20.75397,
        "Longitude": 116.84295,
        "LocationId": 300000011130037,
        "PostalCode": "6714",
        "TownOrCity": "Karratha ",
        "AddressLine1": "Lot 520 Madigan Road",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "AU-Karratha"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000009328469,
    "OrganizationId": 300000180941263,
    "PostingEndDate": null,
    "LegalEmployerId": 300000003305532,
    "PrimaryLocation": "Karratha, WA, Australia",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "We have an exciting opportunity for an experienced Guest Services / Admin Assistant to join our Village in Karratha on a permanent 14:7 roster",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "AU",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-esyi-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%223385%22,siteNumber=cx_1",
    "http_status": 200,
    "content_type": "application/json",
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}
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