Operations Supervisor, Outbound

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{
  "list_job": {
    "title": "Operations Supervisor, Outbound",
    "postedOn": "Posted 30 Days Ago",
    "timeType": "Full time",
    "bulletFields": [
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    "id": "81513f566a3d10014f7d914572380000",
    "title": "Operations Supervisor, Outbound",
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    "jobReqId": "R-102325",
    "location": "Florence-NJ Fulfillment Center",
    "postedOn": "Posted 30 Days Ago",
    "timeType": "Full time",
    "startDate": "2026-05-04",
    "externalUrl": "https://wd1.myworkdaysite.com/recruiting/cart/Cart/job/Florence-NJ-Fulfillment-Center/Outbound-Automation-Ops-Supervisor--1st-Shift-_R-102325",
    "jobPostingId": "Outbound-Automation-Ops-Supervisor--1st-Shift-_R-102325",
    "jobDescription": "<p><u><b>Job Description:</b></u></p><p></p><div><div><p><b><span>Who We Are:</span></b><span> </span></p></div><div><p><span><span>We’re</span><span><span> </span>Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C,<span> </span></span><span>B2B</span><span><span> </span>and public sector organizations to unify commerce operations from product discovery to product delivery.</span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>We’re</span><span><span> </span></span><span>building toward</span><span><span> </span>a world where commerce has no bounds. Our enterprise-grade software,<span> </span></span><span>services</span><span><span> </span>and<span> </span></span><span>logistics</span><span><span> </span>infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.</span></span><span> </span></p></div><div><p><span><span> </span></span><span> </span></p></div><div><p><span><span>Our goal is to be the global backbone of commerce. To achieve it,<span> </span></span><span>we’re</span><span><span> </span>looking for entrepreneurial,<span> </span></span><span>innovative</span><span><span> </span>and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.<span> </span></span><span>Sound</span><span><span> </span>like you?<span> </span></span><span>We’d</span><span><span> </span>love to hear from you.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Cart.com Fast Facts:</span></b><span> </span></p></div><div><ul><li><p><span><span>6,000&#43; customers worldwide</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>1,600&#43; employees globally</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>17 warehouses nationwide, totaling over<span> </span></span><span>10 million square feet</span><span><span> </span>of space</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Headquartered in Houston, TX with international offices in Mexico and Poland</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Our values:</span></b><span> </span></p></div><div><p><span><span>Cart.com is building a company that is committed to living out these 6 core values:</span></span><span> </span></p></div><div><ul><li><p><b><span>Be brand obsessed:</span></b><span><span><span> </span>Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Think beyond the box:</span></b><span><span><span> </span>“We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Don’t</span><span><span> </span>give up:</span></b><span><span><span> </span>We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Speak up:<span> </span></span></b><span><span>We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><b><span>Work together:</span></b><span><span><span> </span></span><span>We’ve</span><span><span> </span>built a team that prides itself on diversity of thought and background. Collaboration is better<span> </span></span><span>with</span><span><span> </span>contrast.</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Remember to be human:</span></b><span><span><span> </span>We work hard, but we leave room for the people,<span> </span></span><span>places</span><span><span> </span>and things that we love.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Onsite</span><span>:</span></b><span><span> </span></span><br /><i><span>This position is open to applicants or individuals who<span> </span></span><span>are<span> </span></span><span>located</span><span><span> </span>in</span><span><span> </span>or<span> </span></span><span>around  Florence, NJ</span><span><span> </span>and able to work 1st Shift S</span><span>cheduled 6AM-2:30PM </span><span>with flexibility for longer hours based<span> </span></span><span>off of</span><span><span> </span>business and peak needs.</span></i><span><span> </span></span><br /><span> </span></p><div><div><div><div><p><b><span>The Role:</span></b><b><span> </span></b><span> </span></p></div><div><p><span><span>The <b>Outbound Automation Operations Supervisor</b> is a key leadership role within a multi-client 3PL distribution environment, responsible for overseeing outbound functions including picking, packing, kitting, and order fulfillment. This role ensures outbound operations meet client service level agreements (SLAs) with speed, accuracy, and efficiency.</span></span><span><span> </span></span><br /><span> </span></p></div><div><p><span><span>The supervisor leads and supports a team of associates, helping to drive performance,<span> </span></span><span>maintain</span><span><span> </span>operational flow, and uphold quality standards. Success in this role requires a hands-on, results-driven leader who thrives in a fast-paced, service-focused environment.</span></span><span> </span></p></div><div><p><b><span>What<span> </span></span><span>you’ll</span><span><span> </span>do</span><span>:</span></b><span> </span></p></div><div><ul><li><p><span><span>Supervise</span><span><span> </span></span><span>outbound</span><span><span> </span></span><span>associates</span><span><span> </span></span><span>and</span><span><span> </span></span><span>oversee</span><span><span> </span></span><span>daily</span><span><span> </span></span><span>operations</span><span><span> </span></span><span>including</span><span><span> </span></span><span>picking</span><span>,<span> </span></span><span>packing</span><span>,<span> </span></span><span>kitting</span><span>,<span> </span></span><span>and</span><span><span> </span></span><span>order</span><span><span> </span></span><span>fulfillment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Assign</span><span><span> </span>labor<span> </span></span><span>and</span><span><span> </span></span><span>manage</span><span><span> </span></span><span>shift</span><span><span> </span></span><span>flow</span><span><span> </span>to<span> </span></span><span>meet</span><span><span> </span></span><span>client</span><span><span> </span></span><span>SLAs</span><span>,<span> </span></span><span>productivity</span><span><span> </span>targets (e.g., UPH),<span> </span></span><span>and</span><span><span> </span></span><span>quality</span><span><span> </span>standards</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor<span> </span></span><span>and</span><span><span> </span></span><span>report</span><span><span> </span></span><span>on</span><span><span> </span></span><span>key</span><span><span> </span>performance<span> </span></span><span>indicators</span><span><span> </span>(</span><span>KPIs</span><span>),<span> </span></span><span>and</span><span><span> </span>use data to drive performance<span> </span></span><span>improvements</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure</span><span><span> </span></span><span>associates</span><span><span> </span>are<span> </span></span><span>trained</span><span><span> </span></span><span>on</span><span><span> </span></span><span>warehouse</span><span><span> </span>management<span> </span></span><span>systems</span><span><span> </span>(WMS),<span> </span></span><span>outbound</span><span><span> </span></span><span>SOPs</span><span>,<span> </span></span><span>and</span><span><span> </span></span><span>safety</span><span><span> </span></span><span>protocols</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Communicate</span><span><span> </span></span><span>effectively</span><span><span> </span></span><span>with</span><span><span> </span></span><span>internal</span><span><span> </span>teams<span> </span></span><span>and</span><span><span> </span></span><span>clients</span><span><span> </span>to resolve<span> </span></span><span>outbound</span><span><span> </span></span><span>processing</span><span><span> </span></span><span>issues</span><span><span> </span></span><span>and</span><span><span> </span></span><span>support</span><span><span> </span></span><span>service</span><span><span> </span></span><span>delivery</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support</span><span><span> </span>labor<span> </span></span><span>planning</span><span><span> </span></span><span>and</span><span><span> </span></span><span>scheduling</span><span><span> </span></span><span>based</span><span><span> </span></span><span>on</span><span><span> </span></span><span>forecasts</span><span><span> </span></span><span>and</span><span><span> </span></span><span>capacity</span><span><span> </span></span><span>needs</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Foster</span><span><span> </span>a<span> </span></span><span>high-performing</span><span><span> </span>team<span> </span></span><span>environment</span><span><span> </span></span><span>through</span><span><span> </span></span><span>coaching</span><span>,<span> </span></span><span>development</span><span>,<span> </span></span><span>and</span><span><span> </span>regular feedback</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Identify</span><span><span> </span></span><span>and</span><span><span> </span></span><span>escalate</span><span><span> </span></span><span>operational</span><span><span> </span></span><span>or</span><span><span> </span></span><span>client-related</span><span><span> </span></span><span>issues</span><span><span> </span>as<span> </span></span><span>needed</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Contribute</span><span><span> </span>to<span> </span></span><span>continuous</span><span><span> </span></span><span>improvement</span><span><span> </span></span><span>initiatives</span><span><span> </span></span><span>by</span><span><span> </span></span><span>refining</span><span><span> </span></span><span>outbound</span><span><span> </span></span><span>workflows</span><span><span> </span></span><span>and</span><span><span> </span></span><span>supporting</span><span><span> </span></span><span>company</span><span><span> </span></span><span>growth</span><span><span> </span></span><span>objectives</span></span><span> </span></p></li></ul></div><div><p><b><span>Who you ar</span><span>e:</span></b><span> </span></p></div><div><ul><li><p><span><span>Are a<span> </span></span><span>passionate</span><span><span> </span>leader<span> </span></span><span>and</span><span><span> </span></span><span>motivator</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>You</span><span><span> </span></span><span>have</span><span><span> </span></span><span>excellent</span><span><span> </span></span><span>organizational</span><span><span> </span></span><span>skills</span><span><span> </span></span><span>and</span><span><span> </span></span><span>attention</span><span><span> </span>to<span> </span></span><span>detail</span><span>. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Are<span> </span></span><span>an</span><span><span> </span></span><span>excellent</span><span><span> </span></span><span>written</span><span><span> </span></span><span>and</span><span><span> </span>verbal<span> </span></span><span>communicator</span><span>.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Have</span><span><span> </span>a<span> </span></span><span>customer</span><span><span> </span></span><span>Centric</span><span><span> </span></span><span>attitude</span><span><span> </span></span><span>where</span><span><span> </span></span><span>you</span><span><span> </span></span><span>place</span><span><span> </span></span><span>the</span><span><span> </span></span><span>activities</span><span><span> </span></span><span>that</span><span><span> </span></span><span>will</span><span><span> </span>lead to<span> </span></span><span>great</span><span><span> </span></span><span>customer</span><span><span> </span></span><span>satisfaction</span><span><span> </span></span><span>first</span><span><span> </span></span><span>and</span><span><span> </span></span><span>foremost</span><span><span> </span>in<span> </span></span><span>everything</span><span><span> </span></span><span>you</span><span><span> </span>do.</span></span><span> </span></p></li></ul></div><div><p><b><span>What<span> </span></span><span>you’ve</span><span><span> </span>done:</span></b><span> </span></p></div><div><ul><li><p><span><span>2&#43; <span> </span></span><span>years</span><span><span> </span></span><span>of</span><span><span> </span></span><span>experience</span><span><span> </span>in<span> </span></span><span>outbound</span><span><span> </span></span><span>or</span><span><span> </span></span><span>fulfillment</span><span><span> </span></span><span>operations</span><span>,<span> </span></span><span>preferably</span><span><span> </span>in<span> </span></span><span>high</span><span>-volume<span> </span></span><span>environments</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>1&#43;<span> </span></span><span>years</span><span><span> </span>in a lead<span> </span></span><span>or</span><span><span> </span></span><span>supervisory</span><span><span> </span>role,<span> </span></span><span>with</span><span><span> </span>a<span> </span></span><span>proven</span><span><span> </span></span><span>ability</span><span><span> </span>to<span> </span></span><span>train</span><span>,<span> </span></span><span>motivate</span><span>,<span> </span></span><span>and</span><span><span> </span></span><span>manage</span><span><span> </span>teams</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Prior<span> </span></span><span>experience</span><span><span> </span>in<span> </span></span><span>eCommerce</span><span>, B2B<span> </span></span><span>Wholesale</span><span>,<span> </span></span><span>or</span><span><span> </span>3PL<span> </span></span><span>operations</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proficient</span><span><span> </span>in<span> </span></span><span>Warehouse</span><span><span> </span>Management<span> </span></span><span>Systems</span><span><span> </span>(WMS),<span> </span></span><span>Order</span><span><span> </span>Management<span> </span></span><span>Systems</span><span><span> </span>(OMS), Excel,<span> </span></span><span>and</span><span><span> </span></span><span>other</span><span><span> </span>Office<span> </span></span><span>applications</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Skilled</span><span><span> </span>in<span> </span></span><span>using</span><span><span> </span></span><span>operational</span><span><span> </span>data to<span> </span></span><span>support</span><span><span> </span></span><span>decisions</span><span><span> </span></span><span>and</span><span><span> </span>drive performance<span> </span></span><span>improvements</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>High</span><span><span> </span></span><span>school</span><span><span> </span>diploma<span> </span></span><span>or</span><span><span> </span>GED<span> </span></span><span>required</span></span><span> </span></p></li></ul></div><div><p><b><span>Physical Demands:</span></b><span> </span></p></div><div><ul><li><p><span><span>Shift/Schedule: </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Comfortable working in a non-climate-controlled environment</span><span>.  </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to lift and carry up to 30-50 lbs. on occasion. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to<span> </span></span><span>maintain</span><span><span> </span>attention and concentration for extended periods of time. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Able to work overtime.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span><span>Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.</span></span><span><span> </span></span><br /><span> </span></p></div><div><p><u><span>All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas<span> </span></span><span>for</span><span><span> </span>applicants.</span></u><span> </span></p></div></div></div></div></div></div><p></p><p>Cart.com<span> is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p>",
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