Sr. Customer Success Manager

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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Senior Customer Success Manager - Home Services </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Superpath Marketing is a nationwide, full-service digital marketing company helping clients maximize their business and brand. We believe that attracting and retaining the best talent is key to helping drive our business growth. At Superpath, we strive to create a culture and workforce that is innovative and rewarding, allowing our team to achieve success at every level. Superpath Marketing is committed to fostering and advancing diversity, equity, and inclusion in every aspect of our employee initiatives. If you are passionate about teamwork, serving others, and being a part of a dynamic team, we would love to connect with you! </span></p>\n<p><br></p>\n<p><a href=\"https://superpath.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">Superpath Marketing </span></a><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">is looking for a Senior Customer Success Manager to join the team to drive and build customer loyalty with a book of our home service clients by creating an exceptional, world class experience; focused on expanding customer accounts, increasing customer retention, and driving customer satisfaction. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(70, 78, 83); font-size: 10pt; font-weight: bold\">Job Summary</span><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">:</span><br><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">You will be responsible for developing and maintaining long-term relationships with a portfolio of Superpath home service clients, connecting regularly with key business executives and stakeholders. As the primary point of contact for your clients, you will work closely with Digital Consultants, Project Managers and Production to ensure the timely and successful delivery of our solutions. You will be responsible for anticipating the clients’ needs and proactively recommending strategies in order to meet the client’s desired outcomes. This position requires a detailed working knowledge of digital advertising and the motivation to push the future of online marketing for the small to medium business community. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Responsibilities:</span></p>\n<ul>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Own and build strong relationships with your clients as a trusted business partner</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Drive digital marketing strategies and campaigns for your clients that achieve measurable results</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Own and deliver regular monthly business reviews, presenting performance insights and strategic recommendations to client stakeholders</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Ensure the timely and successful delivery of our solutions according to the client's desired outcomes</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Track and report on key marketing metrics</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Proactively communicate internally and externally</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Collaborate with sales on renewals, expansions, and upsell opportunities in pursuit of a monthly revenue goal</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Maintain accurate and up-to-date client records across internal platforms and CRM tools</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Assist with high-priority requests or issue escalations as needed</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Education and Experience:</span></p>\n<ul>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Bachelor's Degree (B.S./B.A.) Business, Marketing, or Management, or related field.</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Three to five years of experience in a customer service role,  required.</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Having supported clients for SEM, SEO, email marketing, website creation or social network products, required. </span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Required Abilities and Skills:</span></p>\n<ul>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a home service organization.</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Proven knowledge of and experience working within the home services industry </span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Knowledge of all Digital Marketing channels including SEO, SEM, Facebook, Instagram, Display, email marketing and web design</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Ability to deliver client-focused solutions based on customer needs</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Strong interpersonal skills and the ability to problem solve with customers and internal stakeholders</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Excellent listening, negotiation, and presentation skills</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Excellent verbal and written communications skills</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Great attitude, and remarkable ability to build rapport in the initial conversation and throughout client lifecycle</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">High competency to move between software platforms to complete tasks</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Proven knowledge of digital marketing solutions</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Ability to analyze and report on marketing data </span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Ability to work in a fast paced environment</span><span style=\"color: rgb(70, 78, 83); font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Preferred Qualifications:</span></p>\n<ul>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">3-5 years of experience in Digital Marketing, Customer Success, Account Management or a related field, agency or sales experience a plus</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">3-5 years of experience working within the home service industry </span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Experience collaborating with sales teams to advance opportunities</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Experience in project management software systems </span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Experience with home service CRM tools and scheduling platforms; Service Titan, Housecall Pro</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Experience with GA4 </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Compensation and Benefits:</span></p>\n<ul>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Compensation starts at $70,000+ and eligible for bonus.</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Group Health Insurance, including Medical, Dental, and Vision</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Flexible Vacation Policy</span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">401k Retirement w/ company matching </span></li>\n<li><span style=\"color: rgb(70, 78, 83); font-size: 10pt\">Supplemental Benefits (i.e. STD, LTD, Life)</span></li>\n<li><span style=\"color: rgb(74, 74, 74); font-size: 10pt\">remote working environment</span></li>\n</ul>",
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