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    "requisitionDescription": "<div><div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>About the Job</strong></p><p style=\"margin-left:0in;\"><strong>Your Opportunity</strong></p><p style=\"margin-left:0in;\"><strong>Customer Service Representative</strong><br><strong>Fenix Parts LLC</strong><br><em>860 Airport Freeway Suite 701. Hurst, TX 76054</em></p><p style=\"margin-left:0in;\">As a Customer Service Representative (CSR), you will help customers access high-quality OEM auto and truck parts from salvaged vehicles. You&rsquo;ll build strong relationships and provide exceptional service across phone, email, and online channels. In this fast-paced environment, you will process orders, assist with part selection, and ensure accuracy and professionalism in every interaction.<br>&nbsp;Fenix Parts is growing rapidly, offering hands-on training, support, and opportunities for long-term career advancement.</p><p style=\"margin-left:0in;\"><strong>What We Offer</strong></p><p style=\"margin-left:0in;\">Hourly wage of $21.00 to $24.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Benefits &amp; Perks</li><li style=\"margin-left:0in;\">Health insurance</li><li style=\"margin-left:0in;\">Dental Insurance</li><li style=\"margin-left:0in;\">401(k) with match</li><li style=\"margin-left:0in;\">Vision insurance</li><li style=\"margin-left:0in;\">Life insurance</li><li style=\"margin-left:0in;\">Flexible spending account</li><li style=\"margin-left:0in;\">Referral program</li><li style=\"margin-left:0in;\">Employee assistance program</li><li style=\"margin-left:0in;\">Monday-Friday schedule (no weekends)</li><li style=\"margin-left:0in;\">Supportive team environment with strong leadership</li><li style=\"margin-left:0in;\">Opportunities for advancement<br>&nbsp;<br>&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><strong>What You&rsquo;ll Do &ndash; Essential Duties and Responsibilities</strong></p><p style=\"margin-left:0in;\"><strong>Customer Service &amp; Support</strong></p><p style=\"margin-left:0in;\">&bull; Build strong customer relationships that encourage repeat business<br>&nbsp;&bull; Handle inbound inquiries via phone, email, and chat<br>&nbsp;&bull; Resolve customer concerns, returns, exchanges, and complaints<br>&nbsp;&bull; Maintain knowledge of parts, inventory, pricing, and interchange systems</p><p style=\"margin-left:0in;\"><strong>Order Processing &amp; Accuracy</strong></p><p style=\"margin-left:0in;\">&bull; Review, validate, and process orders accurately<br>&nbsp;&bull; Provide information on part availability, compatibility, pricing, and condition<br>&nbsp;&bull; Recommend alternative or interchangeable parts when needed<br>&nbsp;&bull; Coordinate with yards to resolve discrepancies</p><p style=\"margin-left:0in;\"><strong>Sales &amp; Retention</strong></p><p style=\"margin-left:0in;\">&bull; Negotiate pricing and terms within guidelines<br>&nbsp;&bull; Follow up on quotes, inquiries, and order updates<br>&nbsp;&bull; Provide solutions that support long-term customer satisfaction</p><p style=\"margin-left:0in;\"><strong>Documentation &amp; CRM Management</strong></p><p style=\"margin-left:0in;\">&bull; Enter and maintain accurate customer information in the CRM<br>&nbsp;&bull; Meet daily/weekly call volume, follow-up, and quote conversion goals</p><p style=\"margin-left:0in;\"><strong>Vendor &amp; Team Collaboration</strong></p><p style=\"margin-left:0in;\">&bull; Contact vendors to source parts not in stock<br>&nbsp;&bull; Work with yard teams and global staff to ensure a seamless customer experience</p><p style=\"margin-left:0in;\"><strong>General Responsibilities</strong></p><p style=\"margin-left:0in;\">&bull; Manage high inbound call volume and maintain response-time goals<br>&nbsp;&bull; Maintain organization and professionalism in a fast-paced environment<br>&nbsp;&bull; Perform additional tasks as assigned</p><p style=\"margin-left:0in;\"><strong>What We&rsquo;re Looking For &ndash; Qualifications and Skills</strong></p><p style=\"margin-left:0in;\">&bull; Customer service experience required<br>&nbsp;&bull; Automotive repair and/or auto parts knowledge preferred<br>&nbsp;&bull; Strong verbal and written communication skills<br>&nbsp;&bull; Effective problem-solving abilities<br>&nbsp;&bull; High attention to detail<br>&nbsp;&bull; Ability to multitask in a high-volume environment<br>&nbsp;&bull; Proficiency with computer systems, phones, and CRM tools</p><p style=\"margin-left:0in;\"><strong>Nice to Have &ndash; Preferred Qualifications</strong></p><p style=\"margin-left:0in;\">&bull; Auto parts sales or automotive service experience<br>&nbsp;&bull; Knowledge of interchange systems<br>&nbsp;&bull; Experience in a fast-paced call center or parts department<br>&nbsp;&bull; Bilingual skills&nbsp;</p><p><br></p></div></div></div></div></div>\n",
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