Customer Service Representative

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    "ExternalDescriptionStr": "<p><strong>Job Summary</strong></p><p>The Customer Service Representative is responsible for serving Masimo customers by providing product and support information, resolving issues, checking status and providing price and status information.&nbsp;</p><p><strong>Duties &amp; Responsibilities</strong></p><ul><li>Enter and confirm sales orders placed by phone, fax, or e-mail;&nbsp;</li><li>Resolve any discrepancies for EDI/EFAX orders;</li><li>Resolves product problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution and expediting correction or adjustment, following up to ensure resolution;</li><li>Provides status of orders and resolve any shipping discrepancies;</li><li>Creates and maintains customer records by recording/updating account information;</li><li>Analyzes weekly reports to edit/adjust customer pricing and financial records;</li><li>Recommends potential enhancements to systems or customer accounts by collecting customer information and analyzing customer needs;</li><li>Support sales force and internal team members for samples and supplies;</li><li>Contributes to team effort by accomplishing related results as needed and directed by management;</li><li>Performs other duties or special projects as assigned;</li></ul><p><strong>Minimum Qualifications</strong></p><ul><li>Two or more years of customer service experience in an instrument company (preferable medical devices);</li><li>Prior experience with manufacturing and distribution;</li><li>Must have had experience with an ERP system entering orders;</li><li>Must have experience handling multiple calls using an ACD system;</li><li>Knowledge of the latest ISO-13485, ISO-9001, the MDD, and Canadian Medical Device Regulations (CMDR);</li><li>Must be proficient in Outlook, Word, Excel, PowerPoint, and Access;</li><li>Must possess excellent organizational, communication, and writing skills;</li></ul><p><strong>Education</strong></p><p>High School diploma or GED is required.</p><p><strong>Compensation</strong></p><p>The anticipated hourly range for this position is $25 - $30 Per Hour plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience <span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 12pt;\">and internal equity.&nbsp;</span></span></p><ul style=\"list-style-type: disc; padding-left: 0px;\"><li><span style=\"font-size: 12pt;\">Masimo offers benefits such as Medical, Dental, Vision, Life/AD&amp;D, Disability Insurance, 401(k), Vacation, Sick, Holiday, Paid Maternity Leave, Flexible Spending Accounts, voluntary Accident, Critical Illness, Hospital, Long-Term Care, Employee Assistance Program, Pet Insurance, on-site Wellness Clinic, Fitness Center, Café. All benefits are subject to eligibility requirements.</span></li><li>&nbsp;</li></ul><p><strong>Physical requirements/Work Environment</strong></p><p>This position primarily works in an office environment. It requires frequent sitting, standing and walking.&nbsp; Daily use of a computer and other computing and digital devices is required.&nbsp; May stand for extended periods when facilitating meetings or walking in the facilities.&nbsp; Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.&nbsp;</p><p>The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods.&nbsp; Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.</p>",
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