Technical Support Specialist - Spanish Speaker

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    "datePosted": "2025-07-22",
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    "description": "<p><span style=\"font-size: 10pt\"><span style=\"color: rgb(8, 57, 244); font-weight: bold\">Grubtech</span> is where food meets technology, and possibilities become reality. We're the unified commerce engine revolutionizing how F&amp;B and quick commerce enterprises connect, operate, and scale in today's digital-first world.</span></p>\n<p><br><span style=\"font-size: 10pt\">As the backbone behind leading F&amp;B and grocery brands across 18 dynamic markets, we don't just provide technology - we craft experiences that transform how businesses engage with their customers. Our robust integration platform and cutting-edge tools empower enterprises to seamlessly manage omnichannel operations, turning complexity into competitive advantage.</span><br><br></p>\n<p><span style=\"font-size: 10pt\">From our headquarters in the vibrant UAE to our growing offices in Sri Lanka, Egypt, KSA, and Spain, we're building the future of commerce one innovation at a time. Our rapid expansion into new markets isn't just about growth - it's about bringing transformative technology to businesses ready to redefine what's possible in the digital marketplace.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">At <span style=\"color: rgb(8, 57, 244); font-weight: bold\">Grubtech</span>, we believe that behind every great meal delivery, every smooth grocery order, and every satisfied customer, is powerful technology working invisibly to make it all happen. Join us as we continue to shape the future of unified commerce, one market at a time.<span style=\"font-weight: bold\"><span style=\"text-decoration: underline\"><br></span><br>Job Overview</span></span></p>\n<p><span style=\"font-size: 10pt\">Grubtech is on the lookout for a proactive and customer-focused <span style=\"color: rgb(8, 57, 244); font-weight: bold\">Technical Support Specialist – Spanish Speaker</span> to join our Operations team in Cairo!</span></p>\n<p><span style=\"font-size: 10pt\"><br>Don’t worry — you don’t need to be a tech wizard to join us. If you’re fluent in <span style=\"font-weight: bold\">Spanish and English</span>, enjoy helping people, and are open to learning new skills, we’ll give you all the training you need to shine! </span><span style=\"font-size: 10pt\">We believe your <span style=\"font-weight: bold\">attitude and willingness to learn</span> matter just as much as experience. So whether you’re an undergraduate, fresh out of university or already have some customer support background, we’d love to connect with you!<br><br></span></p>\n<p><span style=\"font-size: 10pt\">What You’ll Be Doing:</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Supporting customers through calls, chats, and emails, resolving issues and making sure they feel supported every step of the way.</span></li>\n<li><span style=\"font-size: 10pt\">Troubleshooting problems and providing clear, step-by-step guidance.</span></li>\n<li><span style=\"font-size: 10pt\">Collecting feedback and sharing ideas with our Product team to keep improving what we do.</span></li>\n<li><span style=\"font-size: 10pt\">Testing new updates before they go live — making sure everything works smoothly.</span></li>\n<li><span style=\"font-size: 10pt\">Keeping your manager in the loop with progress, challenges, and wins.</span></li>\n<li><span style=\"font-size: 10pt\">Escalating tricky problems to our Engineering team when needed.</span></li>\n<li><span style=\"font-size: 10pt\">Setting up hardware/software when required and ensuring everything’s up and running.</span></li>\n<li><span style=\"font-size: 10pt\">Keeping internal records accurate and up to date.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">What We’re Looking For:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Fluent in Spanish and English</span> (both written and spoken).</span></li>\n<li><span style=\"font-size: 10pt\">Strong communication skills — you’re the kind of person people enjoy talking to.</span></li>\n<li><span style=\"font-size: 10pt\">Curious, adaptable, and eager to learn.</span></li>\n<li><span style=\"font-size: 10pt\">Comfortable working rotational shifts, including evenings or weekends.</span></li>\n<li><span style=\"font-size: 10pt\">Currently based in Cairo or nearby areas.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">Bonus Points (not a must!):</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Previous customer service or support experience.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with tech or CRM tools.</span></li>\n<li><span style=\"font-size: 10pt\">An interest in the food-tech / F&amp;B Industry.</span><br></li>\n</ul>",
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