Lead Travel Consultant

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    "datePosted": "2025-10-30",
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    "description": "<p><span style=\"font-weight: bold\">About the Job</span></p>\n<p>Are you ready to elevate your career in the fast-growing world of corporate travel?<span> </span><span style=\"font-weight: bold\">Tumodo.io</span>, a leading online travel platform specializing in Corporate B2B travel, is looking for a passionate and experienced<span style=\"font-weight: bold\"> Lead Travel Consultant</span><span> </span>to join our India team.<br><br></p>\n<p><span style=\"font-weight: bold\">Why Tumodo?</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Innovate with Impact:</span><span> </span>Work in a forward-thinking environment that sets new standards in corporate travel.</li>\n<li><span style=\"font-weight: bold\">Empower Businesses:</span><span> </span>Help companies thrive with tailored travel solutions that enhance productivity and efficiency.</li>\n<li><span style=\"font-weight: bold\">Grow Your Career:</span><span> </span>We invest in your professional development and provide opportunities to learn and excel.</li>\n</ul>\n<p><br>If you are passionate about enhancing the corporate travel experience, join Tumodo.io and help shape the future of business travel.<br><br></p>\n<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p>We are looking for a <span style=\"font-weight: bold\">Lead Travel Consultant based in Bangalore</span>, with strong experience in corporate travel management and proficiency in<span> </span><span style=\"font-weight: bold\">Sabre GDS</span>. You will manage or supervised the team, corporate client travel needs and ensure seamless travel experiences.<br><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities:</span></p>\n<p><span style=\"font-weight: bold\">Team Leadership &amp; Operations:</span></p>\n<ul>\n<li>Lead and mentor a team of travel consultants, fostering a culture of collaboration, accountability, and exceptional customer service.</li>\n<li>Oversee daily travel operations, ensuring seamless handling of bookings, amendments, cancellations, and special requests.</li>\n<li>Conduct regular performance reviews, training sessions, and team meetings to drive continuous learning and service excellence.</li>\n<li>Manage and resolve escalations promptly, ensuring issues are addressed effectively and root causes are identified to prevent recurrence.</li>\n<li>Maintain clear communication channels between Support, Sales, and Account Management teams to ensure smooth coordination and client satisfaction.</li>\n<li>Generate regular reports on team performance, client feedback, and service quality metrics.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Travel Service Management:</span></p>\n<ul>\n<li>Supervise all aspects of travel service delivery, ensuring compliance with company standards and SLAs.</li>\n<li>Monitor workload distribution, response times, and booking accuracy to maintain optimal efficiency and customer satisfaction.</li>\n<li>Manage both call and email support for corporate clients, ensuring timely and professional responses.</li>\n<li>Build and maintain strong client relationships, proactively addressing escalations and ensuring consistent service delivery.</li>\n<li>Collaborate with internal stakeholders to streamline workflows and improve overall service delivery</li>\n</ul>\n<p><span style=\"font-weight: bold\">Quality Assurance &amp; Training:</span></p>\n<ul>\n<li>Conduct periodic quality checks on bookings and client interactions to ensure accuracy and adherence to travel policies.</li>\n<li>Ability to analyse escalation patterns and implementing corrective actions.</li>\n<li>Identify skill gaps and coordinate training initiatives to enhance product knowledge and GDS proficiency across the team.</li>\n<li>Stay updated on travel industry trends, airline policies, and corporate travel guidelines to provide expert guidance and maintain service excellence.</li>\n</ul>\n<p><span style=\"font-weight: bold\"><br>Requirements:</span></p>\n<ul>\n<li>Bachelor’s degree in Business, Travel &amp; Tourism, or a related field.</li>\n<li>Proven experience in leading travel operations or support teams within the corporate travel industry.</li>\n<li>Demonstrated ability in escalation management, issue resolution, and maintaining client satisfaction in high-pressure environments.</li>\n<li>Strong leadership and team management abilities with a focus on service excellence and performance improvement.</li>\n<li>Exceptional communication, problem-solving, and client relationship management skills.<br></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br>Benefits of Working at Tumodo:</span></p>\n<ul>\n<li>Competitive vacation and flexible working arrangements.</li>\n<li>Comprehensive health and wellness benefits.</li>\n<li>Professional development, training, and mentorship programs.</li>\n<li>Collaborative office environment with modern facilities.</li>\n</ul>\n<p><span style=\"font-weight: bold\"><br>Work Culture:</span></p>\n<p>At Tumodo, we foster a<span> </span><span style=\"font-weight: bold\">diverse and inclusive environment</span>, celebrating every team member’s unique talents and perspectives. We are an equal opportunity employer and welcome applicants regardless of gender, nationality, religion, disability, or background.<br><br></p>\n<p>Join us in<span> </span><span style=\"font-weight: bold\">revolutionizing business travel in the India</span>, where every journey is powered by innovation, collaboration, and excellence.</p>",
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