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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.45.22/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.45.22/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;</div><p data-start=\"292\" data-end=\"772\" data-pasted=\"true\">Miami Lakes Hotel is a premier destination designed to accommodate both business and leisure travelers. As the only full-service hotel resort in the Miami Lakes area, we take pride in delivering exceptional service in a dynamic and welcoming environment. Ideally located on Main Street in the Miami Lakes Town Center, our hotel offers guests immediate access to upscale shopping, a 17-screen Cineplex movie theater, and over a dozen restaurants&mdash;all just steps from our front door.</p><p data-start=\"774\" data-end=\"964\">We are currently seeking a <strong data-start=\"801\" data-end=\"844\">Full-Time Guest Services Representative</strong> who is passionate about hospitality and dedicated to providing outstanding service at every point of guest interaction.</p><h3 data-start=\"971\" data-end=\"995\"><strong data-start=\"975\" data-end=\"995\">Position Summary</strong></h3><p data-start=\"996\" data-end=\"1324\">The Guest Services Representative serves as the primary point of contact for guests throughout their stay, ensuring a positive and seamless experience from check-in to check-out. This role requires professionalism, strong communication skills, attention to detail, and the ability to multitask in a fast-paced hotel environment.</p><h3 data-start=\"1331\" data-end=\"1359\"><strong data-start=\"1335\" data-end=\"1359\">Key Responsibilities</strong></h3><ul data-start=\"1360\" data-end=\"2101\"><li data-start=\"1360\" data-end=\"1447\"><p data-start=\"1362\" data-end=\"1447\">Provide exceptional guest service in a professional, friendly, and courteous manner</p></li><li data-start=\"1448\" data-end=\"1526\"><p data-start=\"1450\" data-end=\"1526\">Perform guest check-in and check-out procedures accurately and efficiently</p></li><li data-start=\"1527\" data-end=\"1632\"><p data-start=\"1529\" data-end=\"1632\">Handle billing, payments, and adjustments, including cash, credit card, and house-charge transactions</p></li><li data-start=\"1633\" data-end=\"1714\"><p data-start=\"1635\" data-end=\"1714\">Verify registration cards and guest information for accuracy and completeness</p></li><li data-start=\"1715\" data-end=\"1800\"><p data-start=\"1717\" data-end=\"1800\">Answer incoming phone calls promptly and respond to inquiries in a helpful manner</p></li><li data-start=\"1801\" data-end=\"1883\"><p data-start=\"1803\" data-end=\"1883\">Address guest needs, questions, and concerns, escalating issues as appropriate</p></li><li data-start=\"1884\" data-end=\"1940\"><p data-start=\"1886\" data-end=\"1940\">Review daily occupancy and room availability reports</p></li><li data-start=\"1941\" data-end=\"1998\"><p data-start=\"1943\" data-end=\"1998\">Provide coverage for the Reservations Agent as needed</p></li><li data-start=\"1999\" data-end=\"2101\"><p data-start=\"2001\" data-end=\"2101\">Maintain familiarity with hotel amenities, services, and local attractions to better assist guests</p></li></ul><h3 data-start=\"2108\" data-end=\"2147\"><strong data-start=\"2112\" data-end=\"2147\">Required Education &amp; Experience</strong></h3><ul data-start=\"2148\" data-end=\"2528\"><li data-start=\"2148\" data-end=\"2194\"><p data-start=\"2150\" data-end=\"2194\">High School diploma or equivalent required</p></li><li data-start=\"2195\" data-end=\"2238\"><p data-start=\"2197\" data-end=\"2238\">Hospitality Management degree preferred</p></li><li data-start=\"2239\" data-end=\"2362\"><p data-start=\"2241\" data-end=\"2362\">Minimum of 1 year of experience in a Guest Services, Front Office, or Reservations role within the hospitality industry</p></li><li data-start=\"2363\" data-end=\"2402\"><p data-start=\"2365\" data-end=\"2402\">Experience with Opera PMS preferred</p></li><li data-start=\"2403\" data-end=\"2436\"><p data-start=\"2405\" data-end=\"2436\">Bilingual (Spanish) is a plus</p></li><li data-start=\"2437\" data-end=\"2528\"><p data-start=\"2439\" data-end=\"2528\">Strong computer skills and comfort using hotel systems and standard office applications</p></li></ul><h3 data-start=\"2535\" data-end=\"2564\"><strong data-start=\"2539\" data-end=\"2564\">Schedule Requirements</strong></h3><ul data-start=\"2565\" data-end=\"2674\"><li data-start=\"2565\" data-end=\"2587\"><p data-start=\"2567\" data-end=\"2587\">Full-Time position</p></li><li data-start=\"2588\" data-end=\"2674\"><p data-start=\"2590\" data-end=\"2674\">Flexible availability required, including AM and PM shifts, weekends, and holidays</p></li></ul><h3 data-start=\"2681\" data-end=\"2736\"><strong data-start=\"2685\" data-end=\"2736\">Why You Should Apply (Full-Time Employees Only)</strong></h3><p data-start=\"2737\" data-end=\"2857\">Miami Lakes Hotel offers a comprehensive benefits package designed to support your professional and personal well-being:</p><ul data-start=\"2859\" data-end=\"3301\"><li data-start=\"2859\" data-end=\"2888\"><p data-start=\"2861\" data-end=\"2888\">401(k) with company match</p></li><li data-start=\"2889\" data-end=\"2921\"><p data-start=\"2891\" data-end=\"2921\">Employer-funded pension plan</p></li><li data-start=\"2922\" data-end=\"2945\"><p data-start=\"2924\" data-end=\"2945\">Paid Time Off (PTO)</p></li><li data-start=\"2946\" data-end=\"2961\"><p data-start=\"2948\" data-end=\"2961\">Holiday pay</p></li><li data-start=\"2962\" data-end=\"2992\"><p data-start=\"2964\" data-end=\"2992\">Health and dental benefits</p></li><li data-start=\"2993\" data-end=\"3025\"><p data-start=\"2995\" data-end=\"3025\">Employer-paid life insurance</p></li><li data-start=\"3026\" data-end=\"3089\"><p data-start=\"3028\" data-end=\"3089\">Employer-paid short-term and long-term disability insurance</p></li><li data-start=\"3090\" data-end=\"3115\"><p data-start=\"3092\" data-end=\"3115\">Legal assistance plan</p></li><li data-start=\"3116\" data-end=\"3154\"><p data-start=\"3118\" data-end=\"3154\">Athletic club membership discounts</p></li><li data-start=\"3155\" data-end=\"3185\"><p data-start=\"3157\" data-end=\"3185\">Positive work-life balance</p></li><li data-start=\"3186\" data-end=\"3301\"><p data-start=\"3188\" data-end=\"3301\">Prime location within Miami Lakes Town Center, within walking distance of restaurants, shops, and entertainment</p></li></ul><p data-start=\"3308\" data-end=\"3542\">Miami Lakes Hotel is committed to creating a positive workplace culture where team members feel valued and supported. If you are enthusiastic about hospitality and enjoy creating memorable guest experiences, we encourage you to apply.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Must be able to work a flexible schedule including days and nights (6:30a to 3p or 3p to 11:30p)",
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