Operations Manager - Colorado Springs, CO

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    "location": {
      "city": "Colorado Springs",
      "state": "Colorado",
      "postalCode": "80907",
      "addressCountry": "United States"
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    "datePosted": "2026-06-01",
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    "description": "<p><img class=\"jss-h3\" width=\"254\" src=\"https://images7.bamboohr.com/219644/logos/cropped.jpg?v=48\" alt=\"Paul Davis\"></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Title:</span> Operations Manager</p>\n<p><span style=\"font-weight: bold\">Location: </span>Colorado Springs, CO</p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt\"><em><span style=\"font-weight: bold\">About Us</span></em></span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Paul Davis Restoration is a trusted leader in property damage restoration, helping residential and commercial clients recover from fire, water, storm, and mold damage. We pride ourselves on delivering exceptional service with urgency, professionalism, and compassion during difficult times. </span>We are seeking a dynamic and results-driven <em><span style=\"font-weight: bold\">Operations Manager</span></em> to lead daily operations, drive business growth, and ensure exceptional service delivery. This role is responsible for overseeing all aspects of the business, including operations, financial performance, team leadership, and customer satisfaction. The ideal candidate is a strong leader with experience in restoration, construction, or a related service-based industry, who thrives in a fast-paced, high-accountability environment.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; text-decoration: underline\"><em><span style=\"font-weight: bold\">Key Responsibilities</span></em></span></p>\n<p><span style=\"font-size: 14pt; text-decoration: underline\"><em><br></em></span></p>\n<p><span style=\"font-weight: bold\">Operations</span></p>\n<ul>\n<li>Lead daily operations across departments to ensure efficiency, quality, and on-time project delivery</li>\n<li>Monitor WIP, backlog, and job performance; address gaps and drive continuous improvement</li>\n<li>Ensure strong communication and alignment across all teams</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Financial Performance</span></p>\n<ul>\n<li>Own P&amp;L, budgeting, and expense control</li>\n<li>Monitor cash flow, A/R, and overall financial health</li>\n<li>Partner with finance and leadership to review performance and drive profitability</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Leadership &amp; Team Development</span></p>\n<ul>\n<li>Develop high-performing team members (“A players”)</li>\n<li>Coach leaders through regular one-on-ones, GS&amp;Rs, and performance conversations</li>\n<li>Build an accountable, engaged, and team-oriented culture</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Sales &amp; Growth</span></p>\n<ul>\n<li>Partner with sales and marketing to drive revenue and market growth</li>\n<li>Review performance, refine strategy, and participate in business development efforts</li>\n<li>Maintain strong relationships with insurance partners and referral sources</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Customer Experience</span></p>\n<ul>\n<li>Ensure high customer satisfaction and quality across all projects</li>\n<li>Resolve escalated issues quickly and professionally</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Compliance &amp; Standards</span></p>\n<ul>\n<li>Ensure adherence to franchise standards, company policies, and insurance program requirements</li>\n<li>Maintain participation in key carrier and TPA programs</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Culture &amp; Representation</span></p>\n<ul>\n<li>Lead with integrity and uphold Paul Davis values, mission, and service standards</li>\n<li>Represent the company professionally in the community and industry</li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt; font-weight: bold\"><em>Qualifications</em></span></span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt; font-weight: bold\"><br></span></span></p>\n<ul>\n<li>5+ years of leadership experience in restoration, construction, or a related service-based industry</li>\n<li>Strong understanding of restoration operations, including mitigation and reconstruction estimating (Xactimate preferred)</li>\n<li>Experience with project management, business development, and customer service in a fast-paced environment</li>\n<li>Proven ability to lead, coach, and develop high-performing teams</li>\n<li>Strong communication, problem-solving, and situational leadership skills</li>\n<li>Ability to manage multiple projects and priorities simultaneously</li>\n<li>Solid financial acumen, including the ability to read and manage financial statements, budgets, and performance metrics</li>\n<li>Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn and operate industry systems (RMS, Xactimate)</li>\n<li>Professional, composed under pressure, and able to handle sensitive information with confidentiality<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt\"><em><span style=\"font-weight: bold\">Preferred Qualifications</span></em></span></span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt\"><em><br></em></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree in Construction Management, Business Management, or a related field</span></li>\n<li><span style=\"font-size: 12pt\">5–10 years of experience in restoration or construction</span></li>\n<li><span style=\"font-size: 12pt\">Experience with sales and business development</span></li>\n<li><span style=\"font-size: 12pt\">IICRC certifications (WRT, ASD, etc.)</span></li>\n<li><span style=\"font-size: 12pt\">Formal leadership development or management training</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt; font-weight: bold\"><em>Requirements</em></span></span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt; font-weight: bold\"><br></span></span></p>\n<ul>\n<li>Valid driver’s license with a clean driving record (in accordance with company and insurance requirements)</li>\n<li>Ability to successfully pass a criminal background check, consistent with applicable Colorado law</li>\n<li>5+ years of leadership experience in restoration, construction, or a related field</li>\n<li>Experience in project management, estimating, or operations within a service-based or construction environment</li>\n<li>Ability to read, interpret, and manage financial statements and performance metrics</li>\n<li>Strong leadership, communication, and organizational skills, with the ability to manage multiple priorities</li>\n</ul>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><em><span style=\"font-weight: bold\">Employment Benefits</span></em></span></span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><em><br></em></span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">3 weeks of paid time off</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">7 company-paid holidays</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">401(k) with company match</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Medical, dental, vision, life, supplemental, and disability insurance options</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">On-the-job training to develop new skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Vehicle stipend</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Cell phone reimbursement plan</span></li>\n</ul>",
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