Director of Transactional Services

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    "datePosted": "2026-06-18T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>We’re looking for a Director of Transactional Services to drive adoption, revenue, and expansion of our services portfolio. This role exists to make sure the services we offer today are being used and monetized to their full potential — and to identify, launch, and scale the next set of services that deepen our share of wallet. </p>\n<p> </p>\n<p>You’ll own the KPIs that measure services success — attach rate, services ARPU, services NRR, and adoption across the customer base — and work across Product, Marketing, Sales, Customer Success, and Finance to move them. </p>\n<p> </p>\n<p>You’ll sit at the intersection of commercial strategy and execution, tasked with transforming our transaction flows from a utility into a strategic revenue driver. You’ll partner with them to make sure what gets built and shipped actually drives customer adoption and commercial results. </p>\n<h2>Responsibilities</h2>\n<p>Own Services Adoption & Success Metrics </p>\n<ul>\n <li>Own the KPIs that define services performance — attach rate, services ARPU, services NRR, activation rates by service, and revenue contribution by product line and customer segment. </li>\n <li>Build and maintain the reporting cadence that keeps leadership informed: monthly performance against targets, quarterly business reviews, and real-time visibility into where services are accelerating or stalling. </li>\n</ul>\n<p>Drive Adoption of Existing Services </p>\n<ul>\n <li>Own the commercial performance of the current services portfolio — payments and other transactional services customers use every day. </li>\n <li>Diagnose where adoption is lagging, where friction is costing revenue, and where better positioning, pricing, or packaging would unlock growth. </li>\n <li>Partner with Marketing, Sales, and Customer Success to get services in front of the right customers at the right moments in their lifecycle. </li>\n <li>Work with Product to remove friction that keeps customers from turning services on. </li>\n</ul>\n<p>Grow Revenue Per Customer </p>\n<ul>\n <li>Build and execute the playbook for expanding services revenue across the customer base. </li>\n <li>Forecast monthly and quarterly performance with Finance and identify the levers — pricing, bundling, cross-sell, activation — that move ARPU and NRR. </li>\n <li>Orchestrate the teams needed to pull those levers at scale. </li>\n</ul>\n<p>Launch New Services to Expand Share of Wallet </p>\n<ul>\n <li>Identify the next services worth building or partnering to deliver — credit, insurance, purchasing cards, and beyond — based on customer need and commercial opportunity. </li>\n <li>Size the opportunity, build the business case, and champion these initiatives through the organization. </li>\n <li>Once a new service is greenlit, work alongside teams to ensure it ships on time, lands well with customers, and hits its commercial targets. You are the commercial owner; Product owns delivery. </li>\n</ul>\n<p>Represent the Customer in Cross-Functional Decisions </p>\n<ul>\n <li>Serve as the commercial lead for banking and payment partner relationships, negotiating terms that protect customer experience and margins. </li>\n <li>Bring the customer and commercial lens into conversations with Risk & Compliance (fraud controls, regulatory constraints) and Finance (treasury, float, time-to-money). </li>\n <li>Ensure those functions’ decisions reflect what customers need and what the business requires to grow. </li>\n</ul>\n<p>Go-to-Market Leadership </p>\n<ul>\n <li><p>Partner with Marketing on positioning, pricing, and campaigns that drive services adoption. </p></li>\n <li><p>Equip Sales and Customer Success with what they need to sell and expand services. </p></li>\n <li><p>Coordinate launches so new services hit the market with real momentum, not a quiet rollout. </p></li>\n</ul>\n<p>Operational Performance & Reporting </p>\n<ul>\n <li><p>Establish and maintain a structured cadence of operational reviews, including weekly metrics dashboards, monthly leadership updates, and quarterly business reviews. </p></li>\n <li><p>Track and communicate variances in services performance, surfacing risks and recommending course corrections in a timely manner. </p></li>\n</ul>\n<p>Partner & Vendor Management </p>\n<ul>\n <li><p>Manage commercial relationships with payment processors, banking partners, and embedded-finance vendors. </p></li>\n <li><p>Lead contract negotiations and renewals, ensuring commercial terms align with growth objectives and customer experience standards. </p></li>\n</ul>\n<p>Team Leadership & Development </p>\n<ul>\n <li><p>Lead, develop, and grow a high-performing team focused on services adoption and commercialization. </p></li>\n <li><p>Set clear expectations, provide ongoing coaching, and build the organizational capability needed to execute the services growth strategy. </p></li>\n</ul>\n<p>Strategic Planning & Business Case Development </p>\n<ul>\n <li><p>Contribute to annual and multi-year services growth planning, including market sizing, competitive benchmarking, and opportunity prioritization. </p></li>\n <li><p>Build compelling business cases for new services investments, presenting to senior leadership and cross-functional stakeholders. </p></li>\n</ul>\n<p> </p>\n<h2>Qualifications</h2>\n<p>Required </p>\n<ul>\n <li><p>8+ years of experience in services, fintech, payments, or SaaS monetization roles. </p></li>\n <li><p>Bachelor’s degree from a four-year accredited university in a relevant field </p></li>\n <li><p>Clear track record of owning and moving adoption, attach, and revenue KPIs for a services or embedded-finance portfolio. </p></li>\n <li><p>Demonstrated ability to grow revenue through pricing, positioning, activation, and in-product strategies. </p></li>\n <li><p>Fluency in payment rails, interchange, and processor economics — sufficient to negotiate effectively and build business cases. </p></li>\n <li><p>Strong analytical skills: comfortable building dashboards, running cohort analyses, and translating data into executive narratives. </p></li>\n <li><p>Proven cross-functional leadership across Product, Marketing, Sales, Customer Success, and Finance without direct ownership of those teams. </p></li>\n <li><p>Experience managing external partner and vendor relationships, including contract negotiation. </p></li>\n</ul>\n<p>Knowledge / Skills / Abilities </p>\n<p> </p>\n<p>Required </p>\n<ul>\n <li>Commercial instinct and adoption/growth orientation</li>\n <li>Payments and embedded-finance fluency</li>\n <li>Strategic and operational range — able to develop a 3-year growth strategy and diagnose why a specific cohort isn’t activating this month</li>\n <li>Executive communication and data storytelling</li>\n <li>Cross-functional influence and orchestration</li>\n <li>Customer instinct — representing the customer naturally in partner negotiations, product trade-offs, and pricing decisions</li>\n <li>Business case development and financial modeling</li>\n <li>Partner and vendor relationship management</li>\n <li>Team leadership and people development </li>\n</ul>\n<p> </p>\n<p><em><strong>SALARY AND BENEFITS </strong></em></p>\n<ul>\n <li><em>RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:</em></li>\n <li><em>Health, dental, and vision insurance.</em></li>\n <li><em>Retirement savings plan with company match.</em></li>\n <li><em>Paid time off and holidays.</em></li>\n <li><em>Professional development opportunities.</em></li>\n <li><em>Performance-based bonus based on position.</em></li>\n</ul>\n<p><em>Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.</em></p>\n<p> </p>\n<p><em>Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.</em></p>\n<p> </p>\n<h2>Pay Range</h2>USD $121,000.00 - USD $206,000.00 /Yr.",
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