Home › Companies › 259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001 › QRV Dispatch Supervisor
QRV Dispatch Supervisor
259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001 · Villa Rica, GA, US, Villa Rica, GA · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001 |
| Title | QRV Dispatch Supervisor |
| Normalized title | - |
| Department / team | - |
| Location | Villa Rica, GA, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Villa Rica. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 259d7b80 0707 43c4 Ab71 6ad135f48c81 19000101 000001 |
| Source | 7cb73587-9a71-4c57-a6a2-b81801364e53 |
| ATS provider | ADP Workforce Now Recruiting |
Description
SUMMARY: To supervise operations in the Dispatch department which facilitates the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals. Plan and develop strategies and procedures to improve the operating quality and efficiency of the department.
ESSENTIAL FUNCTIONS
Performs all necessary supervisory functions to effectively and efficiently manage the personnel within the Dispatch department. Thorough knowledge of the various state contracts especially as it pertains to trip dispatching, routing, call handling, and rates related to trip disbursement Communicates areas of accountability and performance expected of personnel. Conducts employee performance reviews and ensures staff performance targets are met on a daily, weekly, and monthly basis. Reviews ongoing performance results to targets. Takes immediate corrective measures and escalates as needed. Approves, implements, and manages staffing schedules provided by WFM. At times may need to tweak scheduling temporarily to maximize performance. Provides regular monitoring and review of all work types (calls, work requests, tickets, etc.) to ensure that contractual and organizational quality standards are met. Responsible for meeting departmental productivity and quality goals Holds regular staff meetings to communicate business objectives Executes contingency plans as needed; escalates and directs activities during systems failures, outages, disasters, etc. Identifies potential problems, troubleshoots, and escalates issues to local and network management; participates in post-mortem analysis of system/program malfunctions providing input for future process improvements. Identifies additional training needs, plan training sessions, and track performance improvement. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Always projects a favorable image of the company to promote its goals and objectives. Evaluates departmental processes. Recommends and coordinates needed changes based on process analysis Conducts interviews, hires new staff, performing terminations where necessary, and provides employee orientation Coaches and provides career development advice to staff Serves on committees and teams as a department representative and occasionally performs other duties as assigned Complete HR paperwork as needed PREFERRED QUALIFICATIONS
2 or more years of Transportation/Dispatch management experience in a Call Center environment Experience with GPS tracking systems College Degree Proficiency with the Microsoft Office products suite
MINIMUM QUALIFICATIONS
High school diploma or equivalent required Prior Call Center leadership experience Knowledge of call center systems (Telephony, Call Routing, Ticket/Case Management, Workforce Management, etc.) Basic reading, writing, and arithmetic skills required Excellent interpersonal, communication, and leadership skills Knowledge of creative educational and training techniques Mastery of basic computer navigation Ability to assess individual and departmental needs and execute effective strategies to address those needs Strong organizational skills, including time management and documentation
Full job record
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| Org ID | ebd4c9a8-73f2-48d5-8007-558dc274e223 |
| Source ID | 7cb73587-9a71-4c57-a6a2-b81801364e53 |
| Board ID | 7cb73587-9a71-4c57-a6a2-b81801364e53 |
| Provider | adp_workforcenow |
| Provider Job Key | 593003 |
| Title | QRV Dispatch Supervisor |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Villa Rica, GA, US, Villa Rica, GA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | GA |
| City | Villa Rica |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=259d7b80-0707-43c4-ab71-6ad135f48c81&ccId=19000101_000001&lang=en_US&type=JS&jobId=593003&jwId=9201195880825_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=259d7b80-0707-43c4-ab71-6ad135f48c81&ccId=19000101_000001&lang=en_US&type=JS&jobId=593003&jwId=9201195880825_1 |
| First Seen At | 2026-06-03 08:58:00Z |
| Last Seen At | 2026-06-06 12:38:21Z |
| Last Checked At | 2026-06-06 12:38:21Z |
| Last Changed At | 2026-06-06 12:38:21Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 17:46:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=259d7b80-0707-43c4-ab71-6ad135f48c81|19000101_000001/date=2026-06-06/2026-06-06T12-38-20-834Z-925b5561d4d9727c1a676d97f635cd7d51050d5cd8fc45f2c498198359f3c944.json |
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"requisitionDescription": "<div><div><p><br></p><p id=\"isPasted\" style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box;\"><strong>SUMMARY:</strong> To supervise operations in the Dispatch department which facilitates the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals. Plan and develop strategies and procedures to improve the operating quality and efficiency of the department. </span></p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box;\"> </span></strong><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box;\">ESSENTIAL FUNCTIONS</span></strong></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Performs all necessary supervisory functions to effectively and efficiently manage the personnel within the Dispatch department.</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Thorough knowledge of the various state contracts especially as it pertains to trip dispatching, routing, call handling, and rates related to trip disbursement</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Communicates areas of accountability and performance expected of personnel. Conducts employee performance reviews and ensures staff performance targets are met on a daily, weekly, and monthly basis. Reviews ongoing performance results to targets. Takes immediate corrective measures and escalates as needed.</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Approves, implements, and manages staffing schedules provided by WFM. At times may need to tweak scheduling temporarily to maximize performance.</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Provides regular monitoring and review of all work types (calls, work requests, tickets, etc.) to ensure that contractual and organizational quality standards are met. Responsible for meeting departmental productivity and quality goals</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Holds regular staff meetings to communicate business objectives</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Executes contingency plans as needed; escalates and directs activities during systems failures, outages, disasters, etc. Identifies potential problems, troubleshoots, and escalates issues to local and network management; participates in post-mortem analysis of system/program malfunctions providing input for future process improvements.</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Identifies additional training needs, plan training sessions, and track performance improvement.</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Always projects a favorable image of the company to promote its goals and objectives.</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Evaluates departmental processes. Recommends and coordinates needed changes based on process analysis</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Conducts interviews, hires new staff, performing terminations where necessary, and provides employee orientation</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Coaches and provides career development advice to staff</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Serves on committees and teams as a department representative and occasionally performs other duties as assigned</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Complete HR paperwork as needed</span></li></ul><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box;\">PREFERRED QUALIFICATIONS</span></strong></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">2 or more years of Transportation/Dispatch management experience in a Call Center environment</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Experience with GPS tracking systems</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">College Degree</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Proficiency with the Microsoft Office products suite</span></li></ul><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box;\"> </span> </p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box;\">MINIMUM QUALIFICATIONS</span></strong></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">High school diploma or equivalent required</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Prior Call Center leadership experience</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Knowledge of call center systems (Telephony, Call Routing, Ticket/Case Management, Workforce Management, etc.)</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Basic reading, writing, and arithmetic skills required</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Excellent interpersonal, communication, and leadership skills</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Knowledge of creative educational and training techniques</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Mastery of basic computer navigation</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Ability to assess individual and departmental needs and execute effective strategies to address those needs</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Strong organizational skills, including time management and documentation</span></li></ul><p><br></p></div></div>\n",
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