Technical Support Specialist

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    "city": "Cairo",
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  "inferred_at": "2026-06-19T10:03:05.147Z",
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      "postalCode": "4236002",
      "addressCountry": "Egypt"
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    "datePosted": "2026-03-16",
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    "description": "<p><br></p>\n<p><span style=\"font-weight: bold\">Overview</span><br>We are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience.</p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Provide customer-facing technical support via calls </li>\n<li>Troubleshoot issues related to integrations, API calls, and internal tools within SLA</li>\n<li>Perform technical triaging and clearly document issues for escalation to engineering when needed</li>\n<li>Collaborate closely with Onboarding, Activations, Content, and Customer Success teams</li>\n<li>Maintain accurate documentation, FAQs, and troubleshooting guides</li>\n<li>Work closely with direct managers to resolve the majority of customer issues</li>\n</ul>\n<p><span style=\"font-weight: bold\">Requirements</span></p>\n<ul>\n<li>1+ year of experience in a technical support or similar role</li>\n<li>Strong troubleshooting and problem-solving skills</li>\n<li>Experience using ticketing systems and soft-phone tools</li>\n<li>Basic understanding of APIs, integrations, and (preferably) POS or restaurant tech systems</li>\n<li>Excellent communication skills with the ability to simplify technical concepts</li>\n<li>Ability to thrive in a fast-paced, customer-facing environment</li>\n<li>Comfortable supporting customers across different regions and time zones</li>\n<li>Fluent in English and Arabic (experience supporting MENA customers over phone is a plus)</li>\n</ul>\n<p><span style=\"font-weight: bold\">Preferred Profile</span></p>\n<ul>\n<li>Early-career professionals looking to grow in technical support</li>\n<li>Hands-on, detail-oriented, and proactive problem solvers</li>\n<li>Team players with a strong sense of ownership</li>\n</ul>\n<p><span style=\"font-weight: bold\">Location</span></p>\n<ul>\n<li>Cairo </li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://grubtech.bamboohr.com/careers/87",
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