Human Performance Specialist

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>JOB SUMMARY</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Possesses a deep understanding of Human and Organizational Performance (HOP) principles to assist business processes and ensure successful outcomes across various departments. Focuses on event evaluation to drive organizational learning using insights gained from events to guide continuous business process improvement. Functions both technically and analytically, partnering with stakeholders at all levels to implement business-aligned solutions. This role requires a strong passion for continuous improvement and organizational learning. Establishes relationships with organizational leadership to analyze human performance events and create actionable plans for improved performance. Communicates complex issues, generates detailed reports, and manages multiple incident evaluations simultaneously with many departments. Promotes a learning-based philosophy to build upon lessons learned through collaboration and facilitation of the After-Action Review Committee.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Facilitates a cross functional team of subject matter experts to review all human-caused outage events and pertinent near misses on the transmission system to ensure consistency in causal and contributing factor identification.&nbsp;</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Partners across the organization to integrate human and organizational performance principles into a focused learning strategy, encompassing communication, analysis, and learning from events.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Tracks and </span></span><a name=\"_Int_Tjc4hKCp\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">trends</span></span></a><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"> event performance data to identify, promote and communicate opportunities to strengthen human and organizational performance.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Monitors and tracks recommended improvement actions for timely completion and sustainable integration into processes, work methods, departments or workgroups.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Investigates, researches and makes recommendations on best practices related to human and organizational performance.&nbsp;</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Develops and delivers training on error-reduction tools and implements event-free performance improvement strategies for employees and contractors.&nbsp;</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Provides coaching to employees and training coordinators to reinforce Human and Organizational Performance principles and practices.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Facilitates Human and Organizational Performance training sessions and workshops across the organization and delivers learning-focused communication to support </span></span><a name=\"_Int_IBxbCBqq\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">organization</span></span></a><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">al awareness.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Reviews procedures to identify performance gaps and recommends process or procedural improvements to enhance reliability and human performance.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Establishes and manages partnerships with external organizations, including industry and professional groups to access additional expertise, share best practices, and participate in collaborative research or benchmarking initiatives related to Human and Organizational Performance.</span></span></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Recognized as an organizational subject matter expert applying specialized depth and/or breadth of expertise to interpret internal or external business issues and recommend effective solutions and best practices.</span></span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Performs other duties as assigned.</span></span></p></li></ul><p style=\"margin: 0in;\">&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>REQUIREMENTS</strong></span></span></p><ul style=\"padding-left: 24px;\"><li><a name=\"_Int_HMbtQdhj\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Bachelor's degree in Business Administration</span></span></a><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">, Psychology, Emergency Management, Engineering, Organizational Management or relevant, equivalent experience and/or education.&nbsp;</span></span></li><li><a><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Minimum of five (5) years of experience in utility operations, manufacturing or process operations; electric transmission experience preferred.</span></span></a></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Previous experience with incident investigation and event learning.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">The ideal candidate shall possess an understanding of Human and Organizational Performance (HOP) principles.&nbsp;</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to draft reports and effectively communicate event analysis findings.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience in course instruction and/or teaching preferred.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to perform in-field observations.</span></span></li><li><a name=\"_Int_9phJdWJW\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Understanding of</span></span></a><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"> utility industry practices for Field Operations, Resource Management, or Technology.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience implementing or managing an operational management system. Example: Safety Management System, Manufacturing Production System.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to manage and prioritize multiple projects simultaneously.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to facilitate collaborative problem-solving efforts and navigate team conflicts.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Proficiency in Excel, PowerPoint, and other presentation software; Power BI experience is a plus.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience with data analytics, identifying and communicating trends, utilizing tools such as PowerBI or similar.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience with AI for process improvement, insight, and awareness.&nbsp;experience in organizational culture or safety culture assessment is a plus.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Working knowledge of OSHA regulations.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Valid driver's license </span></span><a name=\"_Int_jCTzjgVh\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">required</span></span></a><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Willingness and ability to travel </span></span><a name=\"_Int_wqCAyUA0\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">required</span></span></a><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">.</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Flexibility to provide 24/7 support to respond to and manage emergency situations.&nbsp;</span></span></li><li><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.</span></span></li></ul>",
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