Claims Representative, Auto Physical Damage

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>The Opportunity</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Reporting to the Team Leader, this role is responsible for investigating and settling first-party automobile claims, providing prompt and fair service to customers, and managing claims via telephone from intake to resolution while maintaining accurate records.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What to Expect</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Provide prompt, courteous, accurate and fair claims service to all customers, internal and external&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Manage auto telephone claims until they are resolved&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Fully explain the claim process to all customers in a way they’ll easily understand&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Confirm whether claims are covered under a customer’s policy</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Ensure all claims are promptly investigated - Work with the customer and preferred vendors to determine the best way to resolve the claim&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Maintain detailed file records by entering pertinent data into the appropriate systems&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Process claims payments within your authority level</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Initiate salvage and subrogation procedures on assigned claims</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Achieve and maintain a file disposition rate of 100% on a monthly basis&nbsp;</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You Bring</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Minimum high school diploma required&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Experience handling automobile with a good understanding of terminology and auto policies</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Previous customer service and call centre experience is a definite asset&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Professional, friendly, and courteous to customers&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Able to thrive under pressure and remain calm&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Excellent written and verbal communication skills</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Bilingualism is considered an asset&nbsp;</span></span></li></ul><p style=\"margin-left: 0.5in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">**This position is also available in our Edmonton, Calgary, and Vancouver offices. **</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Salary Range:&nbsp;</strong>$45,000 - $82,100</span></span></p><p>&nbsp;</p>",
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    "CorporateDescriptionStr": "<p>Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.</p>\n<p></p>\n<p>This position is being posted to fill an existing vacancy.</p>\n<p><b>Interested in this role, but don’t meet every requirement?&nbsp;</b>We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.&nbsp;</p>\n<p><b>What’s in it for you?</b></p>\n<ul>\n <li>Hybrid work schedule for most roles</li>\n <li>Company share ownership program</li>\n <li>Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.</li>\n <li>Pension and savings programs, with company-matched RRSP contributions</li>\n <li>Paid volunteer days and company matching on charitable donations</li>\n <li>Educational resources, tuition assistance, and paid time off to study for exams</li>\n <li>Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents&nbsp;</li>\n <li>Wellness and recognition programs&nbsp;</li>\n <li>Discounts on products and services</li>\n</ul>\n<p><b>Go ahead and expect a lot — you deserve it.</b></p>\n<p>It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.</p>\n<p>Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting&nbsp;[email protected].</p>\n<p>This role requires successful clearance of background checks (including criminal checks and leadership references).</p>\n<p></p>\n<p>#LI-Hybrid</p>",
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    "OrganizationDescriptionStr": "<div>\n Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.&nbsp;\n</div>\n<div>\n <div><span>\n   <div>\n    <br/>\n   </div>\n   <div>\n    We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.&nbsp;\n   </div></span>\n </div>\n</div>\n<div>\n</div>",
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