Key Account Manager

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    "id": "1744",
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    "location": {
      "city": "Johor Darul Takzim",
      "state": "N/A",
      "postalCode": "N/A",
      "addressCountry": "Malaysia"
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    "datePosted": "2026-05-14",
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    "description": "<p><span style=\"color: rgb(232, 59, 68); font-size: 14pt; font-weight: 600\"><span style=\"color: rgb(232, 63, 75); font-weight: 500\">WHAT IS ON OFFER</span><br><br></span></p>\n<p><span style=\"color: rgb(90, 100, 101); font-size: 10pt\">Alfred H Knight has an exciting opportunity for a Key Account Manager to join our team in Johor, supporting key client accounts across our global inspection and testing operations by providing clients with prompt, accurate, and insightful operational updates.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt\">You will lead, manage, motivate and develop a productive, high performing, customer focused team that consistently delivers its objectives through positive ways of working. The end-to-end process involves the quotation of services, acknowledgement of appointment, facilitating internal communication with AHK’s overseas entities, information and incident updating and final <span style=\"color: rgb(52, 73, 94)\">reporting</span> of job details. </span></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt\">  </span></p>\n<p><span style=\"color: rgb(232, 59, 68); font-size: 14pt; font-weight: 600\">ABOUT US</span><span style=\"color: rgb(232, 59, 68); font-size: 14pt; font-weight: 600\"><br><br></span></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.</span></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. </span><a href=\"https://www.ahkgroup.com/about-ahk/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">Click here to find out more about AHK.</span></a></p>\n<p><br></p>\n<p><span style=\"color: rgb(232, 59, 68); font-size: 14pt; font-weight: 600\">DO YOU HAVE WHAT IT TAKES?</span></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\"><br></span><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">To be successful at Alfred H Knight you will need to display the following:</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(232, 59, 68); font-size: 10pt; font-weight: 500\">REQUIRED KNOWLEDGE AND WORK EXPERIENCE</span><span style=\"color: rgb(232, 59, 68); font-size: 10pt; font-weight: 300\"> </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 600\">Essential </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #56595c; font-family: Arial,sans-serif; font-size: 10pt\">Excellent interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both UK and overseas.</span></li>\n<li><span style=\"color: #56595c; font-family: Arial,sans-serif; font-size: 10pt\">Proven experience in key account management or client relationship management </span><span style=\"color: #56595c; font-family: Arial,sans-serif; font-size: 10pt\">within a technical or service-led environment. </span></li>\n<li><span style=\"color: #56595c; font-family: Arial,sans-serif; font-size: 10pt\">Experience working within quality management systems and compliance frameworks (e.g. ISO standards).</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\"> An advanced understanding of the WSMD and job management process through practical job management. </span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">An advanced understanding of OSCAR and associated systems.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Demonstrate effective client account management both within your team and the overall company, provide support to senior. management where necessary. </span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Demonstrate effective and efficient problem prevention and resolution skills.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Strong understanding of operational job management processes and service delivery workflows.</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 600\">Required Competencies</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Strong key account management skills with the ability to build, maintain and grow long-term client relationships.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Good commercial awareness, with the ability to understand risk, spot opportunities and balance client needs with business requirements.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Confident working with a range of stakeholders, including senior clients and internal teams, and able to influence outcomes where needed.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Strong problem-solving skills, with the ability to make sound decisions in a fast-paced operational environment.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Clear and effective communicator, able to build trust and maintain strong working relationships at all levels.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Focus on delivering high-quality service and ensuring a “right first time” approach across all work.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Ability to support and guide others, helping to improve performance and ways of working across the team.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Comfortable working with data and information to support decision-making and improve service delivery.</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 600\">Required Work Experience</span><br></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Experience managing key client accounts in an inspection, testing, logistics, or technical services environment.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Experience managing client communications including job updates, reporting, and invoicing.</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Experience working in cross-functional or multi-site organisations.</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 600\">Required Qualifications</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Relevant qualification in business, logistics, science, or related discipline (or equivalent experience).</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Training in account management or customer service desirable.</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 600\">Required Languages </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #595959; font-family: Arial,sans-serif; font-size: 10pt\">English &amp; Bahasa (in business proficiency level for written and verbal communication).</span></li>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Additional languages desirable but not essential.</span></li>\n</ul>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">. </span></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 600\">Travel </span></p>\n<ul>\n<li><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Occasional travel may be required to support client meetings, operational delivery, or cross-site collaboration. </span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(232, 59, 68); font-size: 14pt; font-weight: 600\">BENEFITS</span></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\"><br></span><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Alfred H Knight is committed to creating a diverse &amp; inclusive environment and hence welcomes applications from all sections of the community.</span></p>\n<p><br></p>",
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