Technical Communicator

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    "url": "https://careers-quinngroup.icims.com/jobs/3953/technical-communicator/job",
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    "title": "Technical Communicator",
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    "datePosted": "2024-06-06T08:38:09.530Z",
    "description": "<h2><p>Overview</p></h2>\n<p><strong>Technical Communicator </strong></p>\n<p><strong>Quinn Company, your local Caterpillar dealer</strong><strong>Bakersfield, California</strong><strong>$78,198 – $97,193</strong></p>\n<p>Are you a highly skilled technician or technical support professional who excels at diagnostics, troubleshooting, and helping others solve complex equipment issues? Do you enjoy serving as the technical expert that service teams rely on?</p>\n<p> </p>\n<p>Quinn Company — one of the top‑performing Caterpillar dealers in the world — is hiring a <strong>Technical Communicator</strong> in Bakersfield, California. In this high‑impact role, you will support internal teams and customers with advanced technical assistance, product problem management, and diagnostic expertise. You’ll work closely with Caterpillar, service teams, and technicians to resolve equipment issues and ensure accurate, timely technical communication across the organization.</p>\n<p> </p>\n<p>Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material‑handling equipment, as well as diesel and natural gas engines. As a Caterpillar dealer, Quinn combines the agility of a local business with the global resources of a Fortune 50 organization.</p>\n<p> </p>\n<p> </p>\n<h2><p>Wages</p></h2>\n<strong>Starting wage will depend on experience and education. </strong>\n<strong>$78,198 – $97,193</strong>\n<h2><p>Responsibilities</p></h2>\n<p><strong>The Quinn Advantage: Your Total Rewards</strong></p>\n<h3><strong>Compensation & Financial Future</strong></h3>\n<ul>\n <li>Competitive salary</li>\n <li>Quinn’s Profit Sharing Program</li>\n <li>401(k) Plan with Company Match</li>\n</ul>\n<h3><strong>Comprehensive Health & Wellness</strong></h3>\n<ul>\n <li>Medical, Dental, and Vision Plans</li>\n <li>Health & Dependent Care FSAs</li>\n <li>Employee Assistance & Wellness Programs</li>\n</ul>\n<h3><strong>Work‑Life Balance & Security</strong></h3>\n<ul>\n <li>Holidays, Vacation Pay, and Sick Pay</li>\n <li>Life & Accident Insurance</li>\n <li>Long‑Term Disability Insurance</li>\n</ul>\n<h3><strong>Career Growth & Support</strong></h3>\n<ul>\n <li>Opportunities for cross‑divisional advancement</li>\n <li>Employee recognition programs</li>\n <li>Federal Credit Union membership</li>\n</ul>\n<h2>Ready to support technicians and customers with expert-level technical guidance?</h2>\n<p>Join Quinn Company and be the go‑to technical resource that drives service quality and customer satisfaction.</p>\n<h2><strong>Your Mission, Should You Choose to Accept It:</strong></h2>\n<ul>\n <li><strong>Respond to Technical Requests:</strong> Provide diagnostic support and troubleshooting assistance to technicians, customers, and internal team members.</li>\n <li><strong>Support Repair Operations:</strong> Assist service teams in successfully managing and completing equipment repairs.</li>\n <li><strong>Share Technical Updates:</strong> Review and distribute technical bulletins, service media, and known product issue information.</li>\n <li><strong>Advise on Warranty:</strong> Provide technical guidance on warranty claims and support eligibility reviews for accurate submissions.</li>\n <li><strong>Document Product Issues:</strong> Identify, document, and report significant product concerns impacting performance or customer satisfaction.</li>\n <li><strong>Assist With New Products:</strong> Support New Product Introductions to ensure service teams are prepared for new equipment.</li>\n <li><strong>Collaborate With OEMs:</strong> Work with Caterpillar and other manufacturers to develop cost‑effective solutions to known product issues.</li>\n <li><strong>Escalate Complex Issues:</strong> Communicate unusual problems through Caterpillar’s Dealer Service Network (DSN) as needed.</li>\n <li><strong>Coach Team Members:</strong> Train and assist staff on essential diagnostic tools and systems such as SIS, Cat ET, DPSS, and more.</li>\n <li><strong>Engage in Training:</strong> Participate in routine meetings, seminars, and technical training to remain current on all product updates.</li>\n <li><strong>Lead Product Problem Management:</strong> Coordinate or participate in PPM meetings to ensure all service teams stay updated on diagnostic and repair resources.</li>\n <li><strong>Act as a Technical Liaison:</strong> Serve as a central contact point for Caterpillar support representatives.</li>\n <li><strong>Work Safely:</strong> Follow all company safety rules, policies, and procedures.</li>\n <li><strong>Live the Quinn Values:</strong> Demonstrate Safety, Integrity, Relationships, Teamwork, Respect, and Quality in all work.</li>\n</ul>\n<h2><strong>Competencies</strong></h2>\n<ul>\n <li>Strong verbal and written communication skills</li>\n <li>Ability to prioritize and manage competing technical demands</li>\n <li>Ability to read and interpret schematics and engineering drawings</li>\n <li>Moderate computer proficiency (Outlook, Excel, databases, web tools, Acrobat)</li>\n <li>Strong customer service and interpersonal skills</li>\n <li>Ability to collaborate effectively across teams</li>\n <li>Ability to travel up to 10% for field support</li>\n</ul>\n<p> </p>\n<h2><p>Qualifications</p></h2>\n<p><strong>What You Need to Succeed:</strong></p>\n<ul>\n <li>5+ years of heavy equipment technician experience <strong>or</strong> 5+ years in a related technical support/training role</li>\n <li>Understanding of Applied Failure Analysis</li>\n <li>Completion of basic courses in hydraulics, engines, and electrical systems</li>\n <li>High school diploma required; AA or equivalent preferred</li>\n <li>Prior experience in a Caterpillar dealer service environment preferred</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><em>Quinn is an Equal Opportunity Employer M/F/V/DV</em></p>\n<p><em>Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans  </em></p>\n<p>#LI-Onsite</p>\n<p> </p>",
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    "validThrough": "2027-06-06T08:38:09.530Z",
    "employmentType": "FULL_TIME",
    "responsibilities": "The Quinn Advantage: Your Total Rewards\r\nCompensation & Financial Future\r\n- Competitive salary\r\n- Quinn’s Profit Sharing Program\r\n- 401(k) Plan with Company Match\r\nComprehensive Health & Wellness\r\n- Medical, Dental, and Vision Plans\r\n- Health & Dependent Care FSAs\r\n- Employee Assistance & Wellness Programs\r\nWork‑Life Balance & Security\r\n- Holidays, Vacation Pay, and Sick Pay\r\n- Life & Accident Insurance\r\n- Long‑Term Disability Insurance\r\nCareer Growth & Support\r\n- Opportunities for cross‑divisional advancement\r\n- Employee recognition programs\r\n- Federal Credit Union membership\r\n\r\nReady to support technicians and customers with expert-level technical guidance?\r\nJoin Quinn Company and be the go‑to technical resource that drives service quality and customer satisfaction.\r\n\r\nYour Mission, Should You Choose to Accept It:\r\n- Respond to Technical Requests: Provide diagnostic support and troubleshooting assistance to technicians, customers, and internal team members.\r\n- Support Repair Operations: Assist service teams in successfully managing and completing equipment repairs.\r\n- Share Technical Updates: Review and distribute technical bulletins, service media, and known product issue information.\r\n- Advise on Warranty: Provide technical guidance on warranty claims and support eligibility reviews for accurate submissions.\r\n- Document Product Issues: Identify, document, and report significant product concerns impacting performance or customer satisfaction.\r\n- Assist With New Products: Support New Product Introductions to ensure service teams are prepared for new equipment.\r\n- Collaborate With OEMs: Work with Caterpillar and other manufacturers to develop cost‑effective solutions to known product issues.\r\n- Escalate Complex Issues: Communicate unusual problems through Caterpillar’s Dealer Service Network (DSN) as needed.\r\n- Coach Team Members: Train and assist staff on essential diagnostic tools and systems such as SIS, Cat ET, DPSS, and more.\r\n- Engage in Training: Participate in routine meetings, seminars, and technical training to remain current on all product updates.\r\n- Lead Product Problem Management: Coordinate or participate in PPM meetings to ensure all service teams stay updated on diagnostic and repair resources.\r\n- Act as a Technical Liaison: Serve as a central contact point for Caterpillar support representatives.\r\n- Work Safely: Follow all company safety rules, policies, and procedures.\r\n- Live the Quinn Values: Demonstrate Safety, Integrity, Relationships, Teamwork, Respect, and Quality in all work.\r\n\r\nCompetencies\r\n- Strong verbal and written communication skills\r\n- Ability to prioritize and manage competing technical demands\r\n- Ability to read and interpret schematics and engineering drawings\r\n- Moderate computer proficiency (Outlook, Excel, databases, web tools, Acrobat)\r\n- Strong customer service and interpersonal skills\r\n- Ability to collaborate effectively across teams\r\n- Ability to travel up to 10% for field support\r\n ",
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