Member Contact Center Specialist

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  "detail": {
    "city": "Richland",
    "jobId": 470721,
    "level": "Experienced",
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    "jobTitle": "Member Contact Center Specialist",
    "location": "South Richland HQ - Richland, WA 99352",
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    "clientCode": "0HF65",
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    "description": "<p><span style=\"font-size:16px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2f5496;\">Take a leap and join our team!</span></span></strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#444444;\">At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#444444;\">Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#444444;\">Get to know us:  </span></span></strong><a href=\"https://www.gesa.com/about#1953\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#428bca;\">About - Gesa Credit Union</span></span></strong></a></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2f5496;\">Role Summary:</span></span></strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#444444;\">The Member Contact Center Specialist serves the membership through effective communications, troubleshooting, proactive learning, and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service responsible for providing exceptional service via our phone channel focused on specialized member functions accurately.  This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. The Contact Center Specialist is focused deepening member relationships by cross-selling products and services and educating on digital and self-service options engaging members by asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.</span></span></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"> </span></span></p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2f5496;\">What You Will Be Doing:</span></span></strong></span></span></p>\n\n<ol>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Promotes strong and lasting relationships by providing exceptional member service via all forms of member contact channels (phone, email, chat, and correspondence) including by not limited to outbound calling. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Assist members with support, questions and/or filing disputes around debit and credit cards, fraud or any other specialized functions routed.  </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Have a core understanding of financial literacy and products and services to be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Shares the features and benefits of the Credit Union products, services, and generates referrals.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Maintains an industry average or higher in net promoter scores. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Make outbound follow up calls to members for the purpose of establishing, growing, and nurturing member relationships.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Takes ownership of member concerns and provides prompt follow-up/resolution independently or with minimal guidance. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Meets/exceeds individual key performance indicators (KPIs) expectations. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Aids members and peers with complex inquiries and escalates concerns in a timely manner. Assist with overrides and high-level transactions. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Accurately perform daily operations including transactions, card maintenance, new accounts, lending, assisting members with their online banking and other financial needs </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Provides on the job training and acts as a resource for peers with procedural questions.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Resolves complex problems independently with minimal guidance, acts as an advocate for the member and takes ownership of a timely resolution. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Performs other duties as assigned.</span></span></span></span></li>\n</ol>\n\n<p style=\"margin-left:48px;\"> </p>\n\n<p><span style=\"font-size:16px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2f5496;\">About You:</span></span></strong></span></span></p>\n\n<ol>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Demonstrates leadership skills and leads by example.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Proven ability to multi-task, handle a wide range of assignments, and work with a sense of urgency.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Member centric with a friendly, professional demeanor.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Utilizes tools and resources to solve complex inquiries with minimal support from leadership.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Acts with a sense of urgency to resolve member impacting issues. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Ability to organize, prioritize, and respond simultaneously to multiple tasks.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Promotes and participates in a cohesive team environment.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Fosters the Credit Union’s culture with a high energy, positive attitude. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Ability to effectively communicate ideas and information, both orally and in writing. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Ability to train, coach and mentor across departments.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Familiarity and comfort with online system and other technology. </span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#444444;\"><span style=\"background-color:#FFFFFF;\">Excellent customer service and interpersonal skills.</span></span></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#444444;\">Analyzes information and recommend achievable process improvements</span></span></span></span></li>\n</ol>",
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    "salaryRange": "$20.00 - $33.94 Hourly",
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    "positionType": "Full Time - Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Member Contact Center Specialist\",\"identifier\":\"J0HF65470721\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/E7A3819EACC22746FA78AB1D19A8ACB0/jobs/470721\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E7A3819EACC22746FA78AB1D19A8ACB0\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":20,\"maxValue\":33.94,\"unitText\":\"\"}},\"datePosted\":\"2026-04-02\",\"description\":\"Job DetailsLevel: ExperiencedJob Location: South Richland HQ - Richland, WA 99352Position Type: Full Time - HourlyEducation Level: High SchoolSalary Range: $20.00 - $33.94 HourlyTake a leap and join our team!\\n\\nAt Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.\\n\\nHere you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.\\n\\nGet to know us:  About - Gesa Credit Union\\n\\n \\n\\nRole Summary:\\n\\nThe Member Contact Center Specialist serves the membership through effective communications, troubleshooting, proactive learning, and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service responsible for providing exceptional service via our phone channel focused on specialized member functions accurately.  This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. The Contact Center Specialist is focused deepening member relationships by cross-selling products and services and educating on digital and self-service options engaging members by asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.\\n\\n \\n\\nWhat You Will Be Doing:\\n\\n\\n\\tPromotes strong and lasting relationships by providing exceptional member service via all forms of member contact channels (phone, email, chat, and correspondence) including by not limited to outbound calling. \\n\\tAssist members with support, questions and/or filing disputes around debit and credit cards, fraud or any other specialized functions routed.  \\n\\tSolve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns. \\n\\tHave a core understanding of financial literacy and products and services to be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.\\n\\tShares the features and benefits of the Credit Union products, services, and generates referrals.\\n\\tMaintains an industry average or higher in net promoter scores. \\n\\tMake outbound follow up calls to members for the purpose of establishing, growing, and nurturing member relationships.\\n\\tEngage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.\\n\\tTakes ownership of member concerns and provides prompt follow-up/resolution independently or with minimal guidance. \\n\\tMeets/exceeds individual key performance indicators (KPIs) expectations. \\n\\tAids members and peers with complex inquiries and escalates concerns in a timely manner. Assist with overrides and high-level transactions. \\n\\tAccurately perform daily operations including transactions, card maintenance, new accounts, lending, assisting members with their online banking and other financial needs \\n\\tProvides on the job training and acts as a resource for peers with procedural questions.\\n\\tResolves complex problems independently with minimal guidance, acts as an advocate for the member and takes ownership of a timely resolution. \\n\\tPerforms other duties as assigned.\\n\\n\\n \\n\\nAbout You:\\n\\n\\n\\tDemonstrates leadership skills and leads by example.\\n\\tCreatively thinks outside the box to resolve member concerns while adhering to policies and regulations.\\n\\tProven ability to multi-task, handle a wide range of assignments, and work with a sense of urgency.\\n\\tMember centric with a friendly, professional demeanor.\\n\\tUtilizes tools and resources to solve complex inquiries with minimal support from leadership.\\n\\tActs with a sense of urgency to resolve member impacting issues. \\n\\tAbility to organize, prioritize, and respond simultaneously to multiple tasks.\\n\\tPromotes and participates in a cohesive team environment.\\n\\tFosters the Credit Union’s culture with a high energy, positive attitude. \\n\\tAbility to effectively communicate ideas and information, both orally and in writing. \\n\\tAbility to train, coach and mentor across departments.\\n\\tFamiliarity and comfort with online system and other technology. \\n\\tExcellent customer service and interpersonal skills.\\n\\tAnalyzes information and recommend achievable process improvements\\nQualificationsWhat You Will Need:\\n\\n\\n\\tMinimum of a high school diploma; some college course work preferred; degree highly desirable\\n\\tMinimum of two (2) years in a contact center environment with increasing levels of responsibility\\n\\tMinimum of two (2) years in a Credit Union or Financial institution\\n\\tMet or exceeded expectations of the MCCR I role\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff\\n\\tSome travel may be required to complete training or fulfill duties\\n\\tFamiliarity and comfort with online systems and other technology\\n\\tDisplay and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff\\n\\n\\n&nbsp;\\n\\nOur Team Member Value Proposition:\\n\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\n\\n\\n\\tCompetitive Pay\\n\\tMedical, Dental, Vision, and Life Insurance\\n\\t20&nbsp;days/year accrual of Paid Time Off &ndash; Plus 10 Paid Holidays!\\n\\t401(k) Match\\n\\tIncentive Program\\n\\tTuition Assistance and Student Loan Repayment\\n\\tCommuter Benefits\\n\\tPaid Time Off to Volunteer in the Community\\n\\tProduct discounts\\n\\tEngaging Work Environment\\n\\tRewards and Recognition Programs\\n\\n\\n&nbsp;\\n\\nSalary Range:\\n\\nRichland, WA: $20.00 - $29.86\\n\\nSpokane, WA: $20.00 - $29.86\\n\\nLynnwood, WA: $20.36 - $33.94\\n\\nCentralia, WA: $20.00 - $28.23\\n\\n&nbsp;\\n\\n*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!&quot;\\n\\n&nbsp;\\n\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\n\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\n\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\n\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\n\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\n\\nEqual Employment Opportunity (gesa.com)\\n\",\"responsibilities\":\"Take a leap and join our team!\\n\\nAt Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.\\n\\nHere you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.\\n\\nGet to know us:  About - Gesa Credit Union\\n\\n \\n\\nRole Summary:\\n\\nThe Member Contact Center Specialist serves the membership through effective communications, troubleshooting, proactive learning, and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service responsible for providing exceptional service via our phone channel focused on specialized member functions accurately.  This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. The Contact Center Specialist is focused deepening member relationships by cross-selling products and services and educating on digital and self-service options engaging members by asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.\\n\\n \\n\\nWhat You Will Be Doing:\\n\\n\\n\\tPromotes strong and lasting relationships by providing exceptional member service via all forms of member contact channels (phone, email, chat, and correspondence) including by not limited to outbound calling. \\n\\tAssist members with support, questions and/or filing disputes around debit and credit cards, fraud or any other specialized functions routed.  \\n\\tSolve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns. \\n\\tHave a core understanding of financial literacy and products and services to be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.\\n\\tShares the features and benefits of the Credit Union products, services, and generates referrals.\\n\\tMaintains an industry average or higher in net promoter scores. \\n\\tMake outbound follow up calls to members for the purpose of establishing, growing, and nurturing member relationships.\\n\\tEngage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.\\n\\tTakes ownership of member concerns and provides prompt follow-up/resolution independently or with minimal guidance. \\n\\tMeets/exceeds individual key performance indicators (KPIs) expectations. \\n\\tAids members and peers with complex inquiries and escalates concerns in a timely manner. Assist with overrides and high-level transactions. \\n\\tAccurately perform daily operations including transactions, card maintenance, new accounts, lending, assisting members with their online banking and other financial needs \\n\\tProvides on the job training and acts as a resource for peers with procedural questions.\\n\\tResolves complex problems independently with minimal guidance, acts as an advocate for the member and takes ownership of a timely resolution. \\n\\tPerforms other duties as assigned.\\n\\n\\n \\n\\nAbout You:\\n\\n\\n\\tDemonstrates leadership skills and leads by example.\\n\\tCreatively thinks outside the box to resolve member concerns while adhering to policies and regulations.\\n\\tProven ability to multi-task, handle a wide range of assignments, and work with a sense of urgency.\\n\\tMember centric with a friendly, professional demeanor.\\n\\tUtilizes tools and resources to solve complex inquiries with minimal support from leadership.\\n\\tActs with a sense of urgency to resolve member impacting issues. \\n\\tAbility to organize, prioritize, and respond simultaneously to multiple tasks.\\n\\tPromotes and participates in a cohesive team environment.\\n\\tFosters the Credit Union’s culture with a high energy, positive attitude. \\n\\tAbility to effectively communicate ideas and information, both orally and in writing. \\n\\tAbility to train, coach and mentor across departments.\\n\\tFamiliarity and comfort with online system and other technology. \\n\\tExcellent customer service and interpersonal skills.\\n\\tAnalyzes information and recommend achievable process improvements\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"GESA CREDIT UNION\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E7A3819EACC22746FA78AB1D19A8ACB0\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"51 Gage Blvd\",\"addressLocality\":\"Richland\",\"addressRegion\":\"WA\",\"postalCode\":99352,\"addressCountry\":\"USA\"}},\"qualifications\":\"What You Will Need:\\n\\n\\n\\tMinimum of a high school diploma; some college course work preferred; degree highly desirable\\n\\tMinimum of two (2) years in a contact center environment with increasing levels of responsibility\\n\\tMinimum of two (2) years in a Credit Union or Financial institution\\n\\tMet or exceeded expectations of the MCCR I role\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff\\n\\tSome travel may be required to complete training or fulfill duties\\n\\tFamiliarity and comfort with online systems and other technology\\n\\tDisplay and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff\\n\\n\\n&nbsp;\\n\\nOur Team Member Value Proposition:\\n\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\n\\n\\n\\tCompetitive Pay\\n\\tMedical, Dental, Vision, and Life Insurance\\n\\t20&nbsp;days/year accrual of Paid Time Off &ndash; Plus 10 Paid Holidays!\\n\\t401(k) Match\\n\\tIncentive Program\\n\\tTuition Assistance and Student Loan Repayment\\n\\tCommuter Benefits\\n\\tPaid Time Off to Volunteer in the Community\\n\\tProduct discounts\\n\\tEngaging Work Environment\\n\\tRewards and Recognition Programs\\n\\n\\n&nbsp;\\n\\nSalary Range:\\n\\nRichland, WA: $20.00 - $29.86\\n\\nSpokane, WA: $20.00 - $29.86\\n\\nLynnwood, WA: $20.36 - $33.94\\n\\nCentralia, WA: $20.00 - $28.23\\n\\n&nbsp;\\n\\n*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!&quot;\\n\\n&nbsp;\\n\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\n\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\n\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\n\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\n\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\n\\nEqual Employment Opportunity (gesa.com)\\n\",\"experienceRequirements\":\"What You Will Need:\\n\\n\\n\\tMinimum of a high school diploma; some college course work preferred; degree highly desirable\\n\\tMinimum of two (2) years in a contact center environment with increasing levels of responsibility\\n\\tMinimum of two (2) years in a Credit Union or Financial institution\\n\\tMet or exceeded expectations of the MCCR I role\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff\\n\\tSome travel may be required to complete training or fulfill duties\\n\\tFamiliarity and comfort with online systems and other technology\\n\\tDisplay and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff\\n\\n\\n&nbsp;\\n\\nOur Team Member Value Proposition:\\n\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\n\\n\\n\\tCompetitive Pay\\n\\tMedical, Dental, Vision, and Life Insurance\\n\\t20&nbsp;days/year accrual of Paid Time Off &ndash; Plus 10 Paid Holidays!\\n\\t401(k) Match\\n\\tIncentive Program\\n\\tTuition Assistance and Student Loan Repayment\\n\\tCommuter Benefits\\n\\tPaid Time Off to Volunteer in the Community\\n\\tProduct discounts\\n\\tEngaging Work Environment\\n\\tRewards and Recognition Programs\\n\\n\\n&nbsp;\\n\\nSalary Range:\\n\\nRichland, WA: $20.00 - $29.86\\n\\nSpokane, WA: $20.00 - $29.86\\n\\nLynnwood, WA: $20.36 - $33.94\\n\\nCentralia, WA: $20.00 - $28.23\\n\\n&nbsp;\\n\\n*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!&quot;\\n\\n&nbsp;\\n\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\n\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\n\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\n\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\n\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\n\\nEqual Employment Opportunity (gesa.com)\\n\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"background-color:#ffffff\"><span style=\"color:#365f91\">What You Will Need:</span></span></strong></span></span></h1>\n\n<ol>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of a high school diploma; some college course work preferred; degree highly desirable</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of two (2) years in a contact center environment with increasing levels of responsibility</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of two (2) years in a Credit Union or Financial institution</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Met or exceeded expectations of the MCCR I role</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Courtesy, tact, and diplomacy with current and potential members, peers, and staff</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Some travel may be required to complete training or fulfill duties</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Familiarity and comfort with online systems and other technology</span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Display and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff</span></span></li>\n</ol>\n\n<p style=\"margin-left:48px\">&nbsp;</p>\n\n<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"background-color:#ffffff\"><span style=\"color:#365f91\">Our Team Member Value Proposition:</span></span></strong></span></span></h1>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:</span></span></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Competitive Pay</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Medical, Dental, Vision, and Life Insurance</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">20&nbsp;days/year accrual of Paid Time Off &ndash; Plus 10 Paid Holidays!</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">401(k) Match</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Incentive Program</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Tuition Assistance and Student Loan Repayment</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Commuter Benefits</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Paid Time Off to Volunteer in the Community</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Product discounts</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Engaging Work Environment</span></span></span></li>\n\t<li><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Rewards and Recognition Programs</span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">&nbsp;</span></p>\n\n<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"background-color:#ffffff\"><span style=\"color:#365f91\">Salary Range:</span></span></strong></span></span></h1>\n\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Richland, WA: $20.00 - $29.86</span></span></div>\n\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Spokane, WA: $20.00 - $29.86</span></span></div>\n\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Lynnwood, WA: $20.36 - $33.94</span></span></div>\n\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Centralia, WA: $20.00 - $28.23</span></span></div>\n\n<div>&nbsp;</div>\n\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><em>*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!&quot;</em></span></span></div>\n\n<p style=\"margin-left:48px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">&nbsp;</span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Get wise to what&rsquo;s possible with a career at Gesa. Join us!</span></span></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.</span></span></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.</span></span></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Selected candidate(s) must be able to pass a pre-employment credit/background check.</span></span></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.</span></span></span></p>\n\n<p><span style=\"font-family:Verdana,Geneva,sans-serif\"><a href=\"https://www.gesa.com/docs/resource---EEOC-policy.pdf\" target=\"_blank\"><span style=\"background-color:#ffffff\"><span style=\"color:#428bca\">Equal Employment Opportunity (gesa.com)</span></span></a></span></p>\n",
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