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Full-time Call Center Agent

E6c90dbf 63eb 483e 97c3 7a3739ccf185 19000101 000003 · Rockville, Rockville, MD, US, Rockville, MD · Active · $19–$22 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE6c90dbf 63eb 483e 97c3 7a3739ccf185 19000101 000003
TitleFull-time Call Center Agent
Normalized title-
Department / team-
LocationRockville, MD, United States
Work model-
Employment typeFull Time
Salary$19–$22 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-21 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from E6c90dbf 63eb 483e 97c3 7a3739ccf185 19000101 000003.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rockville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE6c90dbf 63eb 483e 97c3 7a3739ccf185 19000101 000003
Source2b7fddf6-9995-411d-982d-bee3d007ed10
ATS providerADP Workforce Now Recruiting

Description

Job Summary: We are seeking a dedicated and customer-focused bilingual Spanish-speaking full-time Call Center Agent to join our ophthalmology practice. This role involves handling incoming and outgoing calls, scheduling appointments, verifying insurance, and providing excellent customer service. The ideal candidate will have experience in a medical office or call center environment, with a strong understanding of ophthalmology terminology and patient care procedures. The training will take place in the Rockville office, and this position will be office-based. Key Responsibilities: Answer calls: Answer high-volume incoming calls and assist patients with scheduling, rescheduling, or canceling appointments. Provide information: Offer information about services and patient account items. Resolve issues: Address patient inquiries and escalate complex issues to the appropriate staff or management. Guide Patients: Guide patients and assist with scheduling appointments based on the doctor's referral. Maintain records: Review patient accounts, update patient demographics, and maintain patient records confidentiality. Collaborate with others: Collaborate with the front desk and clinical teams to ensure seamless patient scheduling and care. Prioritization: Ability to navigate through daily tasks such as completing voicemails, completing appointment confirmations, appointment rescheduling, and assisting with other patient requests. Communication: Relay appropriate information to/from patients to doctors or management. Other Duties as assigned. Skills & Qualifications Experience: Prior experience in a medical call center or ophthalmology office is preferred (A minimum of two or more years of experience). Insurance: Prior experience with insurance verification and reading benefits to patients, at least two or more years. Technical Skills: Familiarity with EMR systems such as ModMed/EMA, and multi-line phone systems. Communication: Strong verbal and written communication skills. Customer Service: Excellent patient interaction and problem-solving abilities. Organization: Ability to multitask, manage high call volumes, and prioritize tasks effectively. Bilingual Candidates: Spanish-speaking candidates required. Time-Management: Ability to manage time well and has excellent attendance. Availability: To work Monday – Friday and weekends. Work Environment Office-based position in a fast-paced medical practice It requires sitting for extended periods and using a headset for calls. Benefits Health insurance Dental Insurance Life Insurance Accidental Death & Dismemberment Insurance 401(K) PTO and holidays off Career growth and development

Full job record

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Org ID0cb3c0de-dc0f-4630-a2ec-23630fb71f8c
Source ID2b7fddf6-9995-411d-982d-bee3d007ed10
Board ID2b7fddf6-9995-411d-982d-bee3d007ed10
Provideradp_workforcenow
Provider Job Key567456
TitleFull-time Call Center Agent
Normalized Title—
Statusactive
Activeyes
Location TextRockville, Rockville, MD, US, Rockville, MD
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Employment Typefull_time
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CountryUnited States
RegionMD
CityRockville
Salary Raw19 To 22 (USD) Hourly
Salary Min19
Salary Max22
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e6c90dbf-63eb-483e-97c3-7a3739ccf185&ccId=19000101_000003&lang=en_US&type=JS&jobId=567456&jwId=9201434604423_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e6c90dbf-63eb-483e-97c3-7a3739ccf185&ccId=19000101_000003&lang=en_US&type=JS&jobId=567456&jwId=9201434604423_1
First Seen At2026-06-20 13:09:39Z
Last Seen At2026-06-21 12:07:17Z
Last Checked At2026-06-21 12:07:17Z
Last Changed At2026-06-21 12:07:17Z
Inactive At—
Source Posted At2026-06-19 13:10:00Z
Source Updated At—
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The ideal candidate will have experience in a medical office or call center environment, with a strong understanding of ophthalmology terminology and patient care procedures.&nbsp;</span><span style=\"font-size: 16px;\"><strong><em><span style='font-family: \"Century Gothic\", sans-serif;'>The training will take place in the Rockville office, and this position will be office-based.</span></em></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><em><span style='font-family: \"Century Gothic\", sans-serif;'>&nbsp;</span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><strong><span style='font-family: \"Century Gothic\", sans-serif;'>Key Responsibilities:</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;\"><strong><span style='font-family: \"Century Gothic\", sans-serif;'>Answer calls: </span></strong><span style='font-family: \"Century Gothic\", sans-serif;'>Answer high-volume incoming calls and assist patients with scheduling, rescheduling, or canceling appointments.&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;\"><strong><span style='font-family: \"Century Gothic\", sans-serif;'>Provide information:</span></strong><span style='font-family: \"Century Gothic\", sans-serif;'>&nbsp;Offer information about services and patient account items.</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;\"><strong><span style='font-family: \"Century Gothic\", sans-serif;'>Resolve issues: </span></strong><span style='font-family: \"Century Gothic\", sans-serif;'>Address patient inquiries and escalate complex issues to the appropriate staff or management.</span></li><li style=\"margin: 0in; 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font-size: 16px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Century Gothic\", sans-serif;'>Accidental Death &amp; Dismemberment Insurance</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Century Gothic\", sans-serif;'>401(K)</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Century Gothic\", sans-serif;'>PTO and holidays off</span></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: Aptos, sans-serif;\"><span style='font-family: \"Century Gothic\", sans-serif;'>Career growth and development</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size: 16px; font-family: \"Century Gothic\", sans-serif;'>&nbsp;</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Full-time Call Center Agent",
    "clientRequisitionID": "1122",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Rockville",
          "postalCode": "20852",
          "countrySubdivisionLevel1": {
            "codeValue": "MD"
          }
        },
        "nameCode": {
          "shortName": "Rockville, Rockville, MD, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/567456?cid=e6c90dbf-63eb-483e-97c3-7a3739ccf185&ccId=19000101_000003&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 18256
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/c2a5af7ff0e8541da3dddfc4335da6013a7bc05a?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/0cb3c0de-dc0f-4630-a2ec-23630fb71f8cJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/2b7fddf6-9995-411d-982d-bee3d007ed10JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/c2a5af7ff0e8541da3dddfc4335da6013a7bc05a/eventsJSON

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