Transcon Inbound Agent

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  "last_changed_at": "2026-05-31T17:45:32.111Z",
  "active_status": "active"
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  "location": {
    "raw": "Richmond, BC, Canada",
    "city": "Richmond",
    "region": "BC",
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  "name": "Transcon Inbound Agent",
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          "text": "<p>Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.</p><p>KEY RESPONSIBILITIES:</p><p>People</p><p>· Exceed customer expectations by anticipating, understanding, and meeting their needs</p><p>· Be proactive and timely to resolve operational challenges, including escalation to management when necessary.</p><p>· Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.</p><p>· Maintain good relationships with service providers.</p><p>Operations</p><p>· Track and Trace TRANSCON inbound shipments to ensure on-time delivery.</p><p>· Enter data and shipment updates accurately, and timely.</p><p>· Manage timely deliveries based on shipment requirements.</p><p>· Account for all special handling requirements for value-added services.</p><p>· Account for all pertinent shipment documentation.</p><p>· Meet KPI standards in accordance with Company and Product procedures.</p><p>· Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.</p><p>Customer</p><p>· Access and follow all current customers’ standard operating procedures.</p><p>· When necessary, communicate with the consignee professionally and clearly.</p><p>· Execute a superior customer service experience.</p><p>· Support the transition of new business/updates to existing business.</p><p>Finance</p><p>· Maintain awareness of market competitive costs.</p><p>· Support the audit of local service provider invoices.</p><p>· Support the management of overtime, expenses, and cost.</p>",
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        "companyDescription": {
          "text": "<p>“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder</p><p>Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.</p><p>Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.</p><ul><li>15,000 trained professionals</li><li>250+ locations worldwide</li><li>Fortune 500</li><li>Globally unified systems</li></ul>",
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