Digital Communications Supervisor

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  "detail": {
    "city": "Foxborough",
    "jobId": 493918,
    "level": "",
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    "legalId": 25,
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    "jobShift": "Day",
    "jobTitle": "Digital Communications Supervisor",
    "location": "Kraft Sports and Entertainment - Foxborough, MA 02035",
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    "clientCode": "0AH94",
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    "description": "<div>\r\n<div style=\"margin-right:0in;\">\r\n<h1 style=\"text-indent:-0.5pt; margin-bottom:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">SUMMARY </span></span></span></span></h1>\r\n\r\n<p style=\"text-indent:-0.5pt; margin-left:1px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">The Digital Communications Supervisor will be responsible for leading digital marketing execution and personalizing the fan experience across channels. This includes managing development and execution of all email marketing, mobile app personalization, push notifications, and SMS/MMS communications, as needed, for numerous internal clients within the Kraft Sports + Entertainment and Gillette Stadium businesses, including the New England Patriots. This position will also be responsible for overseeing KSE marketing knowledge base, including all content on the Gillette Stadium website, mobile app, and chatbot to ensure relevance and proper prioritization. The position will be responsible for multiple concurrent projects and will report to the Customer Marketing Senior Manager. </span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:7px; text-indent:0in\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">&nbsp;&nbsp; </span></span></span></span></p>\r\n\r\n<h1 style=\"margin-bottom:19px; text-indent:-0.5pt\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">DUTIES AND RESPONSIBILITIES </span></span></span></span></h1>\r\n\r\n<ol style=\"margin-bottom:18px\">\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Lead the planning, development and execution of high volume of email, push and SMS campaigns that drive growth across our brands through retention, cross-sell and up-sell </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Develop and manage digital marketing calendar, prioritizing touchpoints based on revenue potential and reach</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Manage the creation and development of customer journey campaigns including onboarding, offboarding, and nurture programs</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Strategize and organize communications calendar for member outreach including leading monthly communication planning meetings</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Manage cross platform knowledge base, ensuring consistent messaging across Email, Web, App, Chatbot, Push </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Responsible for all content within the Gillette Stadium website and mobile app to ensure relevant and proper prioritization</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Support marketing &amp; personalization strategy across the Patriots and Gillette Stadium mobile apps</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Develop and manage push notification strategy from Gillette Stadium App across all stadium events</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Serve as platform owner of Gillette Stadium, Patriots and Revolution website chatbot</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Create messaging (emails, web copy, SMS, digital ads, acquisition forms, sweepstakes, etc.) and monitor copy, to support campaigns and communication priorities</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Own and manage the static and interactive stadium maps repository to ensure accuracy, distribution and utilization of group specific stadium maps</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Collaborate with creative teams to ensure communications are executed within brand guidelines of New England Patriots and Gillette Stadium&nbsp; </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Ensure persuasive CTAs and tracking mechanisms (e.g., came from codes) are included as needed </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Manage the creation, scheduling, and deployment of all email and SMS campaigns, including copywriting and proofreading</span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Develop emails and landing page layouts that are mobile responsive and user-friendly, and test renderings across multiple email clients and ISPs </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Collaborate with departments across the organization to support member communication objectives&nbsp; </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Consume sports and marketing content across other teams, leagues and brands </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:18px; margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Special projects and assignments as business dictates </span></span></span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-bottom:12px; text-indent:-0.5pt\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><b>SUPERVISORY RESPONSIBILITIES </b></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:8px; text-indent:0in\"><span style=\"font-size:10pt\"><span style=\"tab-stops:center 20.3pt 132.45pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style=\"font-family:&quot;Segoe UI Symbol&quot;,sans-serif\">&bull;</span> &nbsp;&nbsp;&nbsp; This position has no supervisory responsibilities </span></span></span></span></span></p>\r\n\r\n<h1 style=\"margin-bottom:20px; text-indent:-0.5pt\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">SKILLS AND QUALIFICATIONS </span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:23px\">\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Bachelor&rsquo;s degree in marketing or a related field </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">2-4 years of relevant and progressively more responsible experience </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Previous experience with email marketing platforms such as Zeta, Marketo, Responsys, Exact Target preferred <span style=\"font-family:&quot;Segoe UI Symbol&quot;,sans-serif\">&bull;</span> Excellent copywriting and proofreading skills </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Strong knowledge of email and digital technologies, software and applications </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Detail and results oriented, with strong organizational and project management skills&nbsp; </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Development and page design experience within content management systems&nbsp; </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Flexibility in working quickly and efficiently under pressure to handle shifting priorities </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Thorough knowledge of email marketing concepts and best practices </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Ability to work collaboratively with teams consisting of technical and non-technical members </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Work well in fast paced, team-oriented environment, with consumer-centric mindset </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:23px; margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Able to take constructive criticism and change direction to suit operational needs </span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-bottom:12px; text-indent:0in\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">PHYSICAL DEMANDS&nbsp;&nbsp; </span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:6px\">\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">The employee frequently is required to talk or hear </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">The employee is occasionally required to reach with hands and arms </span></span></span></span></li>\r\n\t<li style=\"margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">The employee may occasionally lift and/or move up to 25 pounds </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:2px; margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:6px; margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions </span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-bottom:4px; text-indent:-0.5pt\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">WORK ENVIRONMENT&nbsp;&nbsp; </span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:14px\">\r\n\t<li style=\"margin-bottom:3px; margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Normal office environment with moderate noise level on non-event days </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:14px; margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">The noise level can be loud on event days </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:10px; text-indent:-0.5pt\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><b>CERTIFICATES, LICENSES, REGISTRATIONS&nbsp; </b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:6px\">\r\n\t<li style=\"margin-bottom:6px; margin-left:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">None required </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:7px; text-indent:0in\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">&nbsp;</span></span></span></span></p>\r\n\r\n<h1 style=\"text-indent:-0.5pt; margin-bottom:7px\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">OTHER DUTIES </span></span></span></span></h1>\r\n\r\n<p style=\"margin-bottom:7px; text-indent:-0.5pt; margin-left:1px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.&nbsp; Duties, responsibilities and activities may change at any time with or without notice. </span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:8px; text-indent:-0.5pt; margin-left:1px\"><span style=\"font-size:10pt\"><span style=\"line-height:104%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:504px; text-indent:0in\"><span style=\"font-size:10pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">&nbsp;</span></span></span></span></p>\r\n</div>\r\n</div>\r\n",
    "jobCategory": "Marketing/Media/PR",
    "salaryRange": "$23.80 - $27.90 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Digital Communications Supervisor\",\"identifier\":\"J0AH94493918\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/715F4103F5E4D572C92AFE85684343DC/jobs/493918\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=715F4103F5E4D572C92AFE85684343DC\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":23.8,\"maxValue\":27.9,\"unitText\":\"\"}},\"datePosted\":\"2026-05-05\",\"description\":\"Job DetailsJob Location: Kraft Sports and Entertainment - Foxborough, MA 02035Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $23.80 - $27.90 HourlyJob Shift: DayJob Category: Marketing/Media/PR\\r\\n\\r\\nSUMMARY \\r\\n\\r\\nThe Digital Communications Supervisor will be responsible for leading digital marketing execution and personalizing the fan experience across channels. This includes managing development and execution of all email marketing, mobile app personalization, push notifications, and SMS/MMS communications, as needed, for numerous internal clients within the Kraft Sports + Entertainment and Gillette Stadium businesses, including the New England Patriots. This position will also be responsible for overseeing KSE marketing knowledge base, including all content on the Gillette Stadium website, mobile app, and chatbot to ensure relevance and proper prioritization. The position will be responsible for multiple concurrent projects and will report to the Customer Marketing Senior Manager. \\r\\n\\r\\n&nbsp;&nbsp; \\r\\n\\r\\nDUTIES AND RESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tLead the planning, development and execution of high volume of email, push and SMS campaigns that drive growth across our brands through retention, cross-sell and up-sell \\r\\n\\tDevelop and manage digital marketing calendar, prioritizing touchpoints based on revenue potential and reach\\r\\n\\tManage the creation and development of customer journey campaigns including onboarding, offboarding, and nurture programs\\r\\n\\tStrategize and organize communications calendar for member outreach including leading monthly communication planning meetings\\r\\n\\tManage cross platform knowledge base, ensuring consistent messaging across Email, Web, App, Chatbot, Push \\r\\n\\tResponsible for all content within the Gillette Stadium website and mobile app to ensure relevant and proper prioritization\\r\\n\\tSupport marketing &amp; personalization strategy across the Patriots and Gillette Stadium mobile apps\\r\\n\\tDevelop and manage push notification strategy from Gillette Stadium App across all stadium events\\r\\n\\tServe as platform owner of Gillette Stadium, Patriots and Revolution website chatbot\\r\\n\\tCreate messaging (emails, web copy, SMS, digital ads, acquisition forms, sweepstakes, etc.) and monitor copy, to support campaigns and communication priorities\\r\\n\\tOwn and manage the static and interactive stadium maps repository to ensure accuracy, distribution and utilization of group specific stadium maps\\r\\n\\tCollaborate with creative teams to ensure communications are executed within brand guidelines of New England Patriots and Gillette Stadium&nbsp; \\r\\n\\tEnsure persuasive CTAs and tracking mechanisms (e.g., came from codes) are included as needed \\r\\n\\tManage the creation, scheduling, and deployment of all email and SMS campaigns, including copywriting and proofreading\\r\\n\\tDevelop emails and landing page layouts that are mobile responsive and user-friendly, and test renderings across multiple email clients and ISPs \\r\\n\\tCollaborate with departments across the organization to support member communication objectives&nbsp; \\r\\n\\tConsume sports and marketing content across other teams, leagues and brands \\r\\n\\tSpecial projects and assignments as business dictates \\r\\n\\r\\n\\r\\nSUPERVISORY RESPONSIBILITIES \\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull; &nbsp;&nbsp;&nbsp; This position has no supervisory responsibilities \\r\\n\\r\\nSKILLS AND QUALIFICATIONS \\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree in marketing or a related field \\r\\n\\t2-4 years of relevant and progressively more responsible experience \\r\\n\\tPrevious experience with email marketing platforms such as Zeta, Marketo, Responsys, Exact Target preferred &bull; Excellent copywriting and proofreading skills \\r\\n\\tStrong knowledge of email and digital technologies, software and applications \\r\\n\\tDetail and results oriented, with strong organizational and project management skills&nbsp; \\r\\n\\tDevelopment and page design experience within content management systems&nbsp; \\r\\n\\tFlexibility in working quickly and efficiently under pressure to handle shifting priorities \\r\\n\\tThorough knowledge of email marketing concepts and best practices \\r\\n\\tAbility to work collaboratively with teams consisting of technical and non-technical members \\r\\n\\tWork well in fast paced, team-oriented environment, with consumer-centric mindset \\r\\n\\tAble to take constructive criticism and change direction to suit operational needs \\r\\n\\r\\n\\r\\nPHYSICAL DEMANDS&nbsp;&nbsp; \\r\\n\\r\\n\\r\\n\\tWhile performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel \\r\\n\\tThe employee frequently is required to talk or hear \\r\\n\\tThe employee is occasionally required to reach with hands and arms \\r\\n\\tThe employee may occasionally lift and/or move up to 25 pounds \\r\\n\\tSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus \\r\\n\\tReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions \\r\\n\\r\\n\\r\\nWORK ENVIRONMENT&nbsp;&nbsp; \\r\\n\\r\\n\\r\\n\\tNormal office environment with moderate noise level on non-event days \\r\\n\\tThe noise level can be loud on event days \\r\\n\\r\\n\\r\\nCERTIFICATES, LICENSES, REGISTRATIONS&nbsp; \\r\\n\\r\\n\\r\\n\\tNone required \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOTHER DUTIES \\r\\n\\r\\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.&nbsp; Duties, responsibilities and activities may change at any time with or without notice. \\r\\n\\r\\nThis company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nQualifications\",\"responsibilities\":\"\\r\\n\\r\\nSUMMARY \\r\\n\\r\\nThe Digital Communications Supervisor will be responsible for leading digital marketing execution and personalizing the fan experience across channels. This includes managing development and execution of all email marketing, mobile app personalization, push notifications, and SMS/MMS communications, as needed, for numerous internal clients within the Kraft Sports + Entertainment and Gillette Stadium businesses, including the New England Patriots. This position will also be responsible for overseeing KSE marketing knowledge base, including all content on the Gillette Stadium website, mobile app, and chatbot to ensure relevance and proper prioritization. The position will be responsible for multiple concurrent projects and will report to the Customer Marketing Senior Manager. \\r\\n\\r\\n&nbsp;&nbsp; \\r\\n\\r\\nDUTIES AND RESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tLead the planning, development and execution of high volume of email, push and SMS campaigns that drive growth across our brands through retention, cross-sell and up-sell \\r\\n\\tDevelop and manage digital marketing calendar, prioritizing touchpoints based on revenue potential and reach\\r\\n\\tManage the creation and development of customer journey campaigns including onboarding, offboarding, and nurture programs\\r\\n\\tStrategize and organize communications calendar for member outreach including leading monthly communication planning meetings\\r\\n\\tManage cross platform knowledge base, ensuring consistent messaging across Email, Web, App, Chatbot, Push \\r\\n\\tResponsible for all content within the Gillette Stadium website and mobile app to ensure relevant and proper prioritization\\r\\n\\tSupport marketing &amp; personalization strategy across the Patriots and Gillette Stadium mobile apps\\r\\n\\tDevelop and manage push notification strategy from Gillette Stadium App across all stadium events\\r\\n\\tServe as platform owner of Gillette Stadium, Patriots and Revolution website chatbot\\r\\n\\tCreate messaging (emails, web copy, SMS, digital ads, acquisition forms, sweepstakes, etc.) and monitor copy, to support campaigns and communication priorities\\r\\n\\tOwn and manage the static and interactive stadium maps repository to ensure accuracy, distribution and utilization of group specific stadium maps\\r\\n\\tCollaborate with creative teams to ensure communications are executed within brand guidelines of New England Patriots and Gillette Stadium&nbsp; \\r\\n\\tEnsure persuasive CTAs and tracking mechanisms (e.g., came from codes) are included as needed \\r\\n\\tManage the creation, scheduling, and deployment of all email and SMS campaigns, including copywriting and proofreading\\r\\n\\tDevelop emails and landing page layouts that are mobile responsive and user-friendly, and test renderings across multiple email clients and ISPs \\r\\n\\tCollaborate with departments across the organization to support member communication objectives&nbsp; \\r\\n\\tConsume sports and marketing content across other teams, leagues and brands \\r\\n\\tSpecial projects and assignments as business dictates \\r\\n\\r\\n\\r\\nSUPERVISORY RESPONSIBILITIES \\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull; &nbsp;&nbsp;&nbsp; This position has no supervisory responsibilities \\r\\n\\r\\nSKILLS AND QUALIFICATIONS \\r\\n\\r\\n\\r\\n\\tBachelor&rsquo;s degree in marketing or a related field \\r\\n\\t2-4 years of relevant and progressively more responsible experience \\r\\n\\tPrevious experience with email marketing platforms such as Zeta, Marketo, Responsys, Exact Target preferred &bull; Excellent copywriting and proofreading skills \\r\\n\\tStrong knowledge of email and digital technologies, software and applications \\r\\n\\tDetail and results oriented, with strong organizational and project management skills&nbsp; \\r\\n\\tDevelopment and page design experience within content management systems&nbsp; \\r\\n\\tFlexibility in working quickly and efficiently under pressure to handle shifting priorities \\r\\n\\tThorough knowledge of email marketing concepts and best practices \\r\\n\\tAbility to work collaboratively with teams consisting of technical and non-technical members \\r\\n\\tWork well in fast paced, team-oriented environment, with consumer-centric mindset \\r\\n\\tAble to take constructive criticism and change direction to suit operational needs \\r\\n\\r\\n\\r\\nPHYSICAL DEMANDS&nbsp;&nbsp; \\r\\n\\r\\n\\r\\n\\tWhile performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel \\r\\n\\tThe employee frequently is required to talk or hear \\r\\n\\tThe employee is occasionally required to reach with hands and arms \\r\\n\\tThe employee may occasionally lift and/or move up to 25 pounds \\r\\n\\tSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus \\r\\n\\tReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions \\r\\n\\r\\n\\r\\nWORK ENVIRONMENT&nbsp;&nbsp; \\r\\n\\r\\n\\r\\n\\tNormal office environment with moderate noise level on non-event days \\r\\n\\tThe noise level can be loud on event days \\r\\n\\r\\n\\r\\nCERTIFICATES, LICENSES, REGISTRATIONS&nbsp; \\r\\n\\r\\n\\r\\n\\tNone required \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOTHER DUTIES \\r\\n\\r\\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.&nbsp; Duties, responsibilities and activities may change at any time with or without notice. \\r\\n\\r\\nThis company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"THE KRAFT GROUP\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=715F4103F5E4D572C92AFE85684343DC\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Patriot Place\",\"addressLocality\":\"Foxborough\",\"addressRegion\":\"MA\",\"postalCode\":2035,\"addressCountry\":\"USA\"}},\"industry\":\"Marketing/Media/PR\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"Bachelor's Degree\"}",
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