Product Designer

Howdy, we're Heidi "The AI startup growing faster than Canva" That's what the Financial Review called us. In 18 months, we supported over 73 million patient visits and became one of the fastest-growing companies in the world. We pivoted from broad healthcare AI to building Earth's finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation. Our mission is simple: strengthen the human connection at the heart of healthcare. We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again. That's where you come in. The Role We're looking for a product designer who designs, prototypes, and ships. Someone who knows the difference between software that works and software that makes someone smile. Clinicians use Heidi to get away from keyboards and back to patients. We want the product to feel as considered as the best software you've ever used: cohesive, quiet, and precise across every surface. When a clinician's tools feel right, they spend less time fighting software and more time with patients. That's the job. You'll own specific features across Heidi's product surface, from the first rough frame through to what lands in front of clinicians. You'll work directly with engineers, care about the 3px padding issue as much as the information architecture, and ship work you're proud of, not just work that passes review. This role is based in San Francisco. If you're somewhere else and you're exceptional, we'll make it work. We don't care about logos. Show us what you've made, and tell us why it's good. What you'll do Produce pixel-precise, interaction-complete work you'd put in your portfolio, not work that just clears the bar Use AI tools as part of your process: generating variants, accelerating exploration, moving from rough concept to refined solution faster than traditional workflows allow Work directly with engineers during implementation, reviewing builds and flagging where quality has slipped from the spec Sweat the details that separate good software from trusted software: type choices, spacing, motion, micro-interactions Work within and contribute to the design system: apply existing patterns with rigour, flag where patterns are missing or broken Share work early, give honest critique, and receive feedback with the same seriousness you'd give it What We're Looking For A portfolio that shows craft at the component and screen level. We want to feel something when we look at it, not just follow the UX flow. You use AI tools (Figma AI, Claude Code, or similar) as part of your workflow: regularly and with intent, not occasionally Strong foundational skills: typography, layout, colour, component architecture. The kind of thing you can see immediately in someone's work. You can defend a design decision without referencing user testing; you have opinions about easing curves, optical versus mathematical alignment, and why a component should be structured the way it is When you see a broken pattern in production, your instinct is to fix it, not file a ticket If you answer 'no' to these, this may not be the job for you: Are you geeky about software? Have you picked up a new tool in the last two weeks and gotten excited about it? Does inconsistent spacing in a shipped product genuinely bother you? Can you defend a design decision without referencing user testing? Are you able to ship without a design system team, governance structure, and research coordinators at your beck and call? Does the prospect of turning clinical chaos into something quiet, precise, and beautiful make you feel fuzzy inside? Why Heidi? Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder. This is neither a special nor interesting insight. However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential. You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see. We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver. The bad news is it's not an easy job - you will tear your hair out more than once. Modern technology company concepts don't transpose unto healthcare easily. The lows are really low. The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career. The highs are blindingly high. Heidi will take care of you. We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform. We value mental health and adapt to your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

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