Sportsbook Customer Service - Greensburg

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    "datePosted": "2026-05-04T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Function (Scope and Main Purpose of Job)</strong></p>\n<p> </p>\n<p>Responsible for accurate cash transactions and processing of sportsbook wagers and payments.</p>\n<h2>Responsibilities</h2>\n<p><strong>Core Service Standards</strong></p>\n<p> </p>\n<p><strong>CLEAN:</strong> Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance</p>\n<p><strong>SAFE:</strong> Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.</p>\n<p><strong>FAST:</strong> Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.</p>\n<p><strong>FRIENDLY:</strong> Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.</p>\n<p><strong>FUN:</strong> Work passionately as a team to create a FUN experience both for everyone who works and plays here</p>\n<p> </p>\n<p><strong>Specific Responsibilities and Duties</strong></p>\n<ul>\n <li>Accepts bets and parlay cards and writes tickets on all sporting events from customers in a professional and courteous manner.</li>\n <li>Receives sport or parlay tickets from customers and pays customers who present winning tickets and vouchers.</li>\n <li>Maintains and balances a till for use in issuing and redeeming tickets and vouchers.</li>\n <li>Maintain a neat and well-stocked window for the next shift.</li>\n <li>Responsible for processing transactions accurately and maintaining accurate reconciliations.</li>\n <li>Adhere to all Title 31 compliance procedures, including proper documentation and logging.</li>\n <li>Possess thorough knowledge of all terms and conditions pertaining to sports wagering.</li>\n <li>Stay vigilant about unusual lines and odds in the Sports Book.</li>\n <li>Remain alert to any peculiar betting patterns and report such events to the Sports Book Supervisor.</li>\n <li>Ensures compliance with all regulatory controls of the state gaming agency.</li>\n <li>Provides exceptional guest service to enhance customer experience.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Job Requirements (skills, knowledge, and abilities) </strong></p>\n<ul>\n <li>Prior sports and sports betting knowledge is preferred.</li>\n <li>Demonstrate strong communication skills and the ability to interact effectvely with the public.</li>\n <li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>\n <li>Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.</li>\n <li>Must have a thorough knowledge of approved Responsible Gaming Program.</li>\n <li>Must be able to work flexible shifts including nights, weekends, and holidays.</li>\n</ul>\n<p><strong>Educational Requirements</strong></p>\n<ul>\n <li>High School Diploma, GED or equivalent combination of education and experience in high volume cash operations.</li>\n</ul>\n<p><strong>Physical Requirements</strong></p>\n<ul>\n <li>24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed. </li>\n <li>Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.</li>\n <li>Ability to stand for long periods of times without sitting or leaning.</li>\n</ul>\n<p><strong>Working Conditions</strong></p>\n<ul>\n <li>24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees</li>\n <li>Ability to stand and walk for long periods of time without sitting or leaning.</li>\n <li>Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.</li>\n <li>You may occasionally work in an environment where smoking is allowed.</li>\n</ul>",
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