Supervisor, Client Experience

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    "datePosted": "2024-06-23T08:39:38.108Z",
    "description": "<h2>About Us</h2>\n<p>We are Assembly, a leading global omnichannel media agency that merges data, talent, and technology to catalyze growth for the world's most esteemed brands. Our holistic approach weaves together compelling brand narratives with a comprehensive suite of global media capabilities, driving performance and fostering significant business expansion. Our initiatives are powered by STAGE, our proprietary operating system, and executed by a dedicated global team of over 3,000 professionals across 44 offices worldwide. Committed to purposeful action, we lead the way in social and environmental impact within the agency realm. As a proud member of Stagwell, the challenger network designed to revolutionize marketing, Assembly continues to set new standards of excellence.</p>\n<p> </p>\n<p><strong>ICYMI:</strong> Assembly was named Campaign’s 2025 Most Innovative Agency and Sustainability Standout and 2024 Media Agency of the Year. Our innovative work has also earned prestigious accolades, including The Webby Awards, Effies, and Cannes Lions.</p>\n<p> </p>\n<p>Follow us on LinkedIn and Instagram!</p>\n<h2>Overview</h2>\n<p>The Client Experience Leadership Supervisor is responsible for leading day-to-day account management with a focus on delivering a high-quality, seamless client experience. This role serves as the primary point of contact for clients, ensuring communication, execution, and outputs are accurate, timely, and strategically sound. The Supervisor also oversees junior team members, builds client trust, and contributes to the development of thoughtful, insight-driven recommendations.</p>\n<h2>Responsibilities</h2>\n<h4><strong>Client Experience & Leadership</strong></h4>\n<ul>\n <li>Act as the primary day-to-day client contact, leading ongoing communications, executional updates, and routine presentations</li>\n <li>Build and maintain strong client relationships by ensuring consistent, high-quality delivery and responsiveness</li>\n <li>Translate campaign activity and performance into clear, actionable recommendations for clients</li>\n</ul>\n<h4><strong>Strategic Planning & Quality Assurance</strong></h4>\n<ul>\n <li>Develop, QA, and approve media plans with clear strategic rationale, ensuring alignment to client KPIs and business objectives</li>\n <li>Review and approve all deliverables to ensure accuracy, strategic alignment, and client-ready quality</li>\n <li>Begin influencing strategic recommendations through performance insights and cross-team collaboration</li>\n</ul>\n<h4><strong>Execution & Operational Delivery</strong></h4>\n<ul>\n <li>Ensure accurate and timely campaign execution across channels by providing clear briefs and detailed direction to activation teams and business intelligence</li>\n <li>Oversee the delivery of reporting and insights, ensuring outputs are accurate, timely, and aligned to client expectations</li>\n</ul>\n<h4><strong>Cross-Functional Collaboration</strong></h4>\n<ul>\n <li>Partner closely with Strategy Insights & Connections and Analytics teams to refine media approaches and improve campaign effectiveness</li>\n <li>Drive alignment across teams to support consistent execution and performance improvement</li>\n</ul>\n<h4><strong>Financial Stewardship</strong></h4>\n<ul>\n <li>Ensure budgets are accurately tracked and reconciled against client billing, escalating discrepancies as needed</li>\n</ul>\n<h4><strong>Team Leadership & Development</strong></h4>\n<ul>\n <li>Lead and manage a small team of Associates and Senior Associates, providing coaching, delegation, and performance feedback</li>\n <li>Foster team development by promoting collaboration, ongoing learning, and adoption of tools and best practices</li>\n <li>Share relevant industry updates to strengthen team knowledge and capability</li>\n</ul>\n<h2>Required Skills</h2>\n<ul>\n <li>3-5 years of experience in media, marketing, or client account management</li>\n <li>Experience managing day-to-day client relationships and leading campaign execution</li>\n <li>Prior experience mentoring or managing junior team members (Associates/Senior Associates)</li>\n <li>Highly organized with strong attention to detail and follow-through</li>\n <li>Proactive and solutions-oriented, with the ability to identify issues and escalate appropriately</li>\n <li>Committed to continuous learning, team development, and adoption of tools and best</li>\n <li>Strong client communication and presentation skills, with the ability to lead meetings and deliver updates clearly and confidently</li>\n <li>Strategic thinking with the ability to connect campaign execution to broader business objectives and KPIs</li>\n <li>Attention to detail with a strong quality assurance mindset across plans, reporting, and deliverables</li>\n <li>Ability to translate data and performance insights into clear, actionable recommendations</li>\n <li>Proven ability to manage multiple workstreams and ensure delivery across campaigns</li>\n <li>Strong collaboration skills, with experience working cross-functionally with strategy, analytics, and activation teams</li>\n <li>Demonstrated ability to coach, delegate, and provide constructive feedback to junior team members</li>\n <li>Comfort with budget tracking and identifying discrepancies</li>\n</ul>\n<h2>Benefits</h2>\n<p><strong>Why Assembly?</strong></p>\n<ul>\n <li>We care about your growth – we offer competitive salaries and annual compensation reviews</li>\n <li>We recognize and celebrate your success…all the time! Whether it’s through company meetups, employee recognition programs, or just a regular day, we make sure our people’s achievements are known and appreciated</li>\n <li>We’re truly a people-first organization. That’s why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies</li>\n <li>We have a hybrid in-office/remote working policy that focuses on bringing people together in-person when it’s needed most, i.e., team strategy brainstorms, learning & development opportunities, and company meetings</li>\n <li>We care about social and environmental Impact – we have dedicated Impact Champions who collaborate globally to make sure we’re leaving the world better than we found it</li>\n <li>We have an amazing group of Employee Resource Groups who form close knit communities and are committed to guiding the agency to become more inclusive, diverse, and representative of the world around us</li>\n <li>We’re part of Stagwell, the challenger network built to transform marketing. We’re nimble and digital-first, and we’re quickly growing to take on the biggest legacy hold cos</li>\n</ul>\n<h2>Equal Opportunities</h2>\n<p><em>At Assembly, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.</em></p>\n<p><em> </em></p>\n<p><em>Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, status as a protected veteran, among other things, or status as a qualified individual with disability. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. EEO Employer M/F/Vet/Disabled.</em></p>\n<h2>Compensation (Text Only)</h2>In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $70k - $95k. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.",
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