Customer Success & Support

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  "source_hash": "43835dd0632a055e2b20da50881eaaaf43a02e3cb9f6617851432c12d0e12533",
  "last_changed_at": "2026-05-30T06:10:49.115Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Barcelona",
    "city": null,
    "region": null,
    "country": "Barcelona",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:50:00.333Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Barcelona",
      "city": null,
      "region": null,
      "country": "Barcelona",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Barcelona"
    ]
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "id": "2591706",
  "name": "Customer Success & Support",
  "office": "Barcelona",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-03T15:16:50+00:00",
  "seniority": "experienced",
  "department": "Sales",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Job Description",
      "value": "<h2 style=\"font-size:20px;margin:38px 0 8px;font-weight:600;\">Your mission</h2><p style=\"margin:14px 0;font-size:16px;\">Make sure every client gets the maximum value from Didit. You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day.</p><h2 style=\"font-size:20px;margin:38px 0 8px;font-weight:600;\">What you'll do</h2><ul style=\"margin:14px 0;padding-left:22px;\"><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">End-to-end support</strong> — guide clients through configuring their verification flows for a seamless experience, proactively.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Resolve issues fast</strong> — act as a product expert and clear operational doubts about the platform with speed and precision.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Be the client's advocate</strong> — listen deeply to needs and feedback, and turn them into actionable insight for product and engineering.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Drive onboarding</strong> — help new customers nail their first steps on the platform for a high-impact start.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Own the relationship</strong> — build trust-based relationships that drive long-term retention and adoption.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Close the feedback loop</strong> — be the voice of the customer, systematically routing technical issues and feature requests to the engineering team.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Spot revenue signals</strong> — surface expansion opportunities and churn risks to the sales team to support growth and retention.</li></ul><h2 style=\"font-size:20px;margin:38px 0 8px;font-weight:600;\">What we're looking for</h2><ul style=\"margin:14px 0;padding-left:22px;\"><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Experience</strong> — prior Customer Success, Account Management, or Support experience, ideally in B2B SaaS, Fintech, or Compliance.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Languages</strong> — excellent communication and negotiation skills in <strong style=\"font-weight:600;\">English and Spanish</strong> (others a plus).</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Soft skills</strong> — exceptional active listening and a genuine client-first mentality.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Mindset</strong> — strong ownership and the ability to thrive in a high-pressure, fast-paced startup.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Profile</strong> — ambitious, proactive, and results-driven, with a real desire to grow within the company.</li></ul><h3 style=\"font-size:16px;margin:24px 0 4px;font-weight:600;\">Nice to have</h3><ul style=\"margin:14px 0;padding-left:22px;\"><li style=\"margin:8px 0;font-size:16px;\">A solid understanding of KYC, AML, or identity-verification standards.</li></ul><h2 style=\"font-size:20px;margin:38px 0 8px;font-weight:600;\">What we offer</h2><ul style=\"margin:14px 0;padding-left:22px;\"><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Hybrid in Barcelona</strong> — in-person collaboration with the flexibility to do your best work.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">A high-impact role with ownership and visibility</strong> — you'll own the customer relationship and be heard across product, engineering, and sales.</li><li style=\"margin:8px 0;font-size:16px;\"><strong style=\"font-weight:600;\">Real growth</strong> — the chance to grow with us and help build the best identity company in the world.</li></ul><p style=\"margin:14px 0;font-size:16px;\">We'll discuss compensation directly during the process.</p>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Didit V3 - Stage"
}