Home › Companies › 1064F4B774F772ECDC0D5CFCC78D4F06 › Call Center Technician

Call Center Technician

1064F4B774F772ECDC0D5CFCC78D4F06 · Community Health Improvement Center - Decatur, IL 62521; 320 E Central Ave, Decatur, IL, 62521, USA · On Site · Active · $15–$20 / hour · Paycom ATS

Job facts

Field	Value
Company	1064F4B774F772ECDC0D5CFCC78D4F06
Title	Call Center Technician
Normalized title	-
Department / team	Admin - Clerical
Location	Decatur, IL, United States
Work model	On Site
Employment type	Full Time
Salary	$15–$20 / hour
Status	active
ATS provider	Paycom ATS
Posted / first seen	2026-05-22 / 2026-05-31
Changed / last seen	2026-05-31 / 2026-06-04

Related slices

Page	What it contains	Open
Company jobs	Active postings from 1064F4B774F772ECDC0D5CFCC78D4F06.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Paycom ATS.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Decatur.	Open
Department jobs	Active postings in Admin - Clerical.	Open
Work model jobs	Active On Site postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	1064F4B774F772ECDC0D5CFCC78D4F06
Source	c0134cca-da37-46af-aded-2654f993653e
ATS provider	Paycom ATS

Description

Description Job Summary: The Call Center Technician is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes answering incoming telephone calls, taking messages and tasking appropriately, scheduling appointments and gathering required information in preparation for the patient's on-site appointment Supervisory Responsibilities: none Qualifications Duties/Responsibilities: Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors. Responds to inquiries regarding appointments, referrals, refills, etc. Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience. Displays active listening, empathy, courtesy, and professionalism with callers and colleagues. Strives to resolve caller’s inquiries in a single interaction. Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records. Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties. Provides feedback and collaborates with colleagues and leadership to improve departmental performance. Completes all annual mandatory requirements and conditions of employment. Performs all other related duties as assigned Competencies Ability to maintain confidentiality Ability to relate to persons of various economic levels and cultures Average to above average level of interest in working with people and data Cooperative attitude, with the ability to be assertive when needed Proficiency in use of telephone system, computer, and basic office equipment Superior listening, verbal, and written communication skills Excellent data entry and typing skills Knowledge of customer service practices and principles Ability to handle the stressful situation appropriately Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Education and Experience: High School Diploma or equivalent One to two years’ experience in health care setting preferred Physical Requirements: Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials Moderate physical exertion including walking, standing bending, reaching and carrying moderately heavy loads (up to 10lbs) Ability to sit for extended periods of time Pleasant speaking voice

Full job record

Job ID	c1c2460c8dea450da04237b29a11c06e47bab59a
Org ID	9cb7cee5-449a-43a4-b068-6d0b11ceb024
Source ID	c0134cca-da37-46af-aded-2654f993653e
Board ID	c0134cca-da37-46af-aded-2654f993653e
Provider	paycom
Provider Job Key	617979
Title	Call Center Technician
Normalized Title	—
Status	active
Active	yes
Location Text	Community Health Improvement Center - Decatur, IL 62521; 320 E Central Ave, Decatur, IL, 62521, USA
Department	Admin - Clerical
Team	—
Employment Type	full_time
Workplace Type	on_site
Remote Policy	—
Country	United States
Region	IL
City	Decatur
Salary Raw	$15.00 - $20.00 Hourly
Salary Min	15
Salary Max	20
Salary Currency	USD
Salary Period	hour
Source URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=617979&clientkey=1064F4B774F772ECDC0D5CFCC78D4F06
Apply URL	https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=617979&clientkey=1064F4B774F772ECDC0D5CFCC78D4F06
First Seen At	2026-05-31 19:07:38Z
Last Seen At	2026-06-04 10:10:08Z
Last Checked At	2026-06-04 10:10:08Z
Last Changed At	2026-05-31 19:07:38Z
Inactive At	—
Source Posted At	2026-05-22 00:00:00Z
Source Updated At	—
Raw Payload Uri	s3://bluework-jobs-prod-raw-590183727216/raw/provider=paycom/board=1064F4B774F772ECDC0D5CFCC78D4F06/date=2026-06-04/2026-06-04T10-10-07-618Z-1cecaa31957dca3db184bdeb7977cce75f8909a32404cc5997d83cd1dd8fcee8.json

Event Fields

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Parsed Structured

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Extensions

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    "qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Duties/Responsibilities:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Responds to inquiries regarding appointments, referrals, refills, etc.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><span 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style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\">Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Calibri Light', 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skills</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent data entry and typing skills</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of customer service practices and principles</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to handle the stressful situation appropriately</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Customer focus and adaptability to different personality types</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, 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