Resident Service Coordinator at Jaycee Towers

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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 24pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt\"><span style=\"font-size: 12pt\"><img width=\"217\" height=\"109\" src=\"https://nheincteam.bamboohr.com/ajax/fetcher.php?doc=27185&amp;format=img\" alt=\"image\"></span></span></span></span></span></span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Resident Service Coordinator</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location: </span> Jaycee Towers - Dayton, OH</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Resident Service Coordinator Introduction:</span></span></p>\n<p><span style=\"font-size: 12pt\">Resident Service Coordinators proactively educate and provide referrals and services to residents that include frail and at-risk residents in Affordable/ HUD subsidized housing. Resident Service Coordinators empower residents to live independently and exercise an individual’s Right to Self Determination. Resident Service Coordinators provide residents with quality federal, state and community-based referral services that meet resident needs to successfully age in place. It is essential that a Resident Service Coordinator demonstrates exemplary customer service and social service skills, as the Resident Service Coordinator is often the liaison between residents, the community and community service providers. Personal and interpersonal professional skills build strong relationships with community service providers to ensure clients receive the most appropriate services to meet resident needs. Resident Service Coordinators will conduct comprehensive non-clinical intake and assessments of residents to assess for wellness and social needs, and connect residents with appropriate providers and services. Resident Service coordinators help residents to identify, access, and coordinate services (such as personal care services), and will provide follow-up monitoring of those services to include follow-up communication with service providers. Resident Service Coordinators must be able to apply critical thinking skills, work independently at work locations and demonstrate autonomy.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">I.  CORE FUNCTIONS OF A RESIDENT SERVICE COORDINATOR INCLUDE, BUT ARE NOT LIMITED TO:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Conduct comprehensive, non-clinical assessments of residents for wellness and social needs.</span></li>\n<li><span style=\"font-size: 12pt\">Help residents to identify, access, and coordinate services (such as personal care services), to include monitoring of services provided and follow-up communication with service providers.</span></li>\n<li><span style=\"font-size: 12pt\">Monitoring the receipt and follow through of services, to include encouraging and motivating resident engagement with providers and participation in their own care/services management.</span></li>\n<li><span style=\"font-size: 12pt\">Proactively developing and arranging of educational/preventative health programs and services for residents.</span></li>\n<li><span style=\"font-size: 12pt\">Develop and sustain partnerships with the Area Agency on Aging, the Aging &amp; Disability Resource Connection, community-based supportive service providers and other community stakeholders where available.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain an up-to-date resource directory with all local service providers.</span></li>\n<li><span style=\"font-size: 12pt\">Exercise professionalism within the property management team through excellent communication and customer service skills.</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">II.  DAILY ADDITIONAL RESPONSIBILITIES AND EXPECTATIONS:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Manage and maintain daily online time card entries</span></li>\n<li><span style=\"font-size: 12pt\">Meet and maintain strong partnerships with property management</span></li>\n<li><span style=\"font-size: 12pt\">Attend monthly department meetings</span></li>\n<li><span style=\"font-size: 12pt\">Utilize online documentation program and document resident case management service daily</span></li>\n<li><span style=\"font-size: 12pt\">Understand and be able to navigate local, state and federal benefits and entitlements</span></li>\n<li><span style=\"font-size: 12pt\">Adhere to HUD required CEU and training requirements</span></li>\n<li><span style=\"font-size: 12pt\">Must be able to travel locally and attend annual conferences (Note: Some may require air travel)</span></li>\n<li><span style=\"font-size: 12pt\">Must have a valid driver’s license and reliable transportation (Note: non reimbursable local offsite community networking is required)</span></li>\n<li><span style=\"font-size: 12pt\">Adhere to Quality Assurance guidelines, recommendations, and HUD reporting requirements</span></li>\n<li><span style=\"font-size: 12pt\">Meet Quality Assurance established standards of practice</span></li>\n</ul>\n<p><br></p>\n<p><br><span style=\"font-size: 12pt; font-weight: bold\">III.  OTHER RELATED DUTIES:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Resident Service Coordinators may be asked to participate in additional duties by their supervisor that directly relate to the service coordination unit and/or other duties as assigned.</span></li>\n<li><span style=\"font-size: 12pt\">Resident Service Coordinators will report to a Regional Supervisor and follow Quality Assurance recommendations and guidelines under the direction of the department Director</span></li>\n<li><span style=\"font-size: 12pt\">Resident Service Coordinators are required to adhere and acknowledge documents below:</span><br><span style=\"font-size: 12pt\"> - NHE Employee Handbook<span> </span></span><br><span style=\"font-size: 12pt\"> - HUD’s Service Coordinators in Multifamily Housing Program Resource Guide</span><br><span style=\"font-size: 12pt\"> - NHE Quality Assurance Documentation Reference Guide</span><br><span style=\"font-size: 12pt\"> - NHE Resident Service Coordination Policy and Procedure Manual</span></li>\n</ul>\n<p><br></p>\n<p><br><span style=\"font-size: 12pt; font-weight: bold\">IV.  REQUIRED MINIMUM QUALIFICATIONS:</span><br><span style=\"font-size: 12pt\">The minimum requirements for service coordinators in multifamily housing are a bachelor’s degree in social service related field (or meet HUD required work experience), knowledge of and training in elderly and disability services, knowledge of referral processes, demonstrated working knowledge of local services for the elderly and people with disabilities, and two or three years of social service delivery experience. It is preferable for service coordinators to have direct experience working with elderly populations or persons with disabilities. Training in cultural competency and bilingual skills are also assets for many service coordinator positions.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">V.  OTHER KNOWLEDGE, SKILLS AND ABILITIES:</span></p>\n<p><br><span style=\"font-size: 12pt; text-decoration: underline\"><span>Language &amp; Writing Skills</span></span><br><span style=\"font-size: 12pt\">Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and residents.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span>Mathematical Skills </span></span><br><span style=\"font-size: 12pt\">Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; Ability to calculate figures and amounts such as discounts, interest, and percentages.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span>Reasoning Ability </span></span><br><span style=\"font-size: 12pt\">Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Critical decision making and application of service coordinator code of ethics is an essential standard of practice and must be embraced, practiced and applied in all professional relationships with residents, customers, and peers.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span>Physical demands </span></span><br><span style=\"font-size: 12pt\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">VI.  WORK ENVIRONMENT:</span><br><span style=\"font-size: 12pt\">Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.</span><br><br><span style=\"font-size: 12pt\">Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</span></p>\n<p><br></p>\n<p><br><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">VII.  PHYSICAL DEMANDS</span><span> </span></span><br><span style=\"font-size: 12pt\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and while performing the duties of this job, the employee will regularly experience wrist motion. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">The employee must occasionally lift and/or move up to 25 pounds. Climbing stairs is required occasionally. Specific vision abilities required by this job include close vision acuity including ability to view a computer terminal and read, and prepare and analyze data and figures, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</span></p>\n<p><br></p>\n<p><br><span style=\"font-size: 12pt; font-weight: bold\">VIII.  POLICIES AND PROCEDURES</span><br><span style=\"font-size: 12pt\">The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">BENEFITS</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">All full-time employees are eligible to participate in our benefits program.  NHE offers:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">HDHP Health Insurance Plan</span></li>\n<li><span style=\"font-size: 10pt\">PPO Health Insurance Plan</span></li>\n<li><span style=\"font-size: 10pt\">Vision Insurance</span></li>\n<li><span style=\"font-size: 10pt\">Dental Insurance</span></li>\n<li><span style=\"font-size: 10pt\">Short-Term Disability</span></li>\n<li><span style=\"font-size: 10pt\">Long-Term Disability</span></li>\n<li><span style=\"font-size: 10pt\">Group Life Insurance</span><br></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Health Savings Account (offered for HDHP plan)</span></li>\n<li><span style=\"font-size: 10pt\">Flexible Spending Account (FSA)</span></li>\n<li><span style=\"font-size: 10pt\">Employee Assistance Program (EAP)</span></li>\n<li><span style=\"font-size: 10pt\">401k Retirement plan</span></li>\n<li><span style=\"font-size: 10pt\">12 Paid Holidays (includes Birthday Holiday)</span></li>\n<li><span style=\"font-size: 10pt\">Up to 130 hours of PTO</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About NHE, Inc.</span></p>\n<p><span>As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification. </span></p>\n<p><br></p>\n<p><span>Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">EOE</span></span></p>\n<p><br></p>",
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