Business Systems Analyst III/IV

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    "requisitionDescription": "<div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse;\" id=\"isPasted\"><tbody><tr><td width=\"100%\" valign=\"top\" style=\"width: 6.15in;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Job Summary</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>The Business Systems Analyst III acts as a liaison between IT and the business users in an Agile/Scrum environment. The BSA III works independently with little guidance from management to gather and perform analysis of business requirements, work with Developers to design solutions, and deliver training for users. The BSA III serves as a mentor for BSA I and II.</p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;'>&nbsp;</p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse;\"><tbody><tr><td width=\"100%\" valign=\"top\" style=\"width: 6.15in;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Duties and Responsibilities</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Facilitate a consistent and constant flow of communication between the business users and IT.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Perform requirements gathering with the business user community for IT projects.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Analyze business requirements to determine the best development approach/solution within the existing IT systems infrastructure.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Make recommendations for process improvements and technology solutions to aid the project stakeholder in accomplishing their strategic goals.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Participate in Agile team ceremonies including daily standups, backlog refinements, product reviews and retrospectives.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Document software requirements as user stories with the appropriate level of detail and size</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Assist the team in understanding and estimating user stories.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Communicate requirements to offshore Development and QA resources to ensure a sound understanding of the project objectives.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Review test cases documented by QA Analysts for accuracy and completeness.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Document and execute test cases to validate functionality of relevant business applications.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Respond to service desk tickets related to supported applications.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Provide production support and trouble-shooting assistance for system issues.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Perform service desk ticket analysis to identify trends and areas for improvement related to supported applications.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Collaborate with teams and project stakeholders to prepare and manage objectives, scope, estimates, timeline, budget, &amp; resource plan for Agile projects</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Support the project stakeholder, especially with respect to refinement and maintaining the product backlog.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Develop and facilitate system training for business users as system enhancements are migrated to the production environment.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Work with IT and business units to generate ad hoc reports and data extracts using SQL.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Serve as a mentor and trainer for BSA I and II under the direction of management.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Serve as an escalation point by guiding and helping team members with project issues.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Act as a backup to management by approving change controls, attending meetings and escalating issues to senior leadership when management is unavailable.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Train new BSAs and QA on user stories and test case tools, internal systems, insurance related concepts, etc.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Continually update insurance industry related knowledge through insurance journals, newspaper articles, BISYS, CPCU, etc.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Earn certifications pertaining to insurance industry or IT industry (i.e., CPCU, CSM, CSPO, Business Analyst Certification(s))</li></ul></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;'>&nbsp;</p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse;\"><tbody><tr><td width=\"100%\" valign=\"top\" style=\"width: 6.15in;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Knowledge, Skills and Abilities</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Intermediate to advanced proficiency in all of the below:<ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>SQL query language</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Azure DevOps, TFS or similar tools to manage scrum boards and activities.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Agile methodology and frameworks (Scrum)</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Software development life cycle</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>QA testing</li></ul></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Proficiency in MS Office (Word, Excel, Outlook)</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Excellent written and verbal communication skills</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Skilled in active listening</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to learn and demonstrate understanding of all applications and business processes used by the various departments within the Company.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to manage application delivery and technology operations using Agile methodologies.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to provide exceptional customer service.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to build effective relationships.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to collaborate with teams, customers and other stakeholders.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to take initiative and work independently.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to anticipate customer needs and take initiative to meet those needs.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to convey technical process information in a clear and concise manner.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to take direction from management.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to plan, implement, and evaluate projects.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to demonstrate accuracy and thoroughness.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to organize complex information, pay close attention to detail and handle multiple tasks.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Ability to lead, motivate, influence and mentor staff.</li></ul></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:center;'>&nbsp;</p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse;\"><tbody><tr><td width=\"100%\" valign=\"top\" style=\"width: 6.15in;padding: 0in 5.4pt;vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Experience and Education</strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>High School Diploma required.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Bachelor&rsquo;s Degree in related field (i.e. Information Technology, Information Systems, Computer Science) preferred, or equivalent combination of education, training and experience required.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Minimum of five years of Business Analyst/Business System Analyst experience or five years of related experience (Agile/Scrum project work and design/implementation of internally developed web applications) required.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Insurance or Financial industry experience preferred.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Certifications (CSM, CSPO) preferred.</li></ul></td></tr></tbody></table><p>&nbsp;Both external and internal requisition template</p></div>\n    </div>\n  </div>\n",
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