Human Resources Business Partner (HRBP)

About Us Greenbrook Medical is building the new standard in primary care. We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief that every senior deserves the kind of care we would want for our own families. Our model emphasizes time with patients, coordination, and a personalized approach that improves outcomes while lowering total cost of care. We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. The results speak for themselves, with a patient Net Promoter Score of 91 compared to 32 for typical healthcare organizations, reflecting our belief that happier patients are healthier patients. Rooted in Tampa Bay, our partnership with Tampa General Hospital has supported our growth as we expand across the region. Backed by strong unit economics, experienced operators, and a clear playbook, Greenbrook is entering its next phase of growth. We are looking for builders and operators who want to help scale a platform designed to deliver better care, better coordination, and better outcomes for seniors. About the Role At Greenbrook, great care starts with great teams. As our HR Business Partner, you will be a visible, hands-on people leader embedded in our clinics, working side-by-side with operational leaders to build high-performing, accountable, values-driven teams. The HRBP is a field-based, culture-shaping, leadership-building role focused on helping managers become exceptional leaders and ensuring our teams consistently deliver excellence for patients and each other. Reporting to our Chief People Officer, this role is not about policies from a distance. It is about coaching leaders in real time, strengthening accountability, and helping teams deliver excellence in a fast-paced, mission-driven clinical environment. You will help managers grow into stronger leaders, resolve team challenges early, and build cultures where Heart, Excellence, Accountability, Resilience, and Teamwork show up in every clinic. Compensation Compensation range: $100,000-$120,000 based on years of transferable experience with a generous performance bonus. At Greenbrook Medical, we value fair and equitable pay. Your salary within this range will be based on your relevant, transferable experience and professional achievements. Location: Tampa Bay, Florida (hybrid role with several days per week working on-site in clinics) Key Responsibilities People Leadership & Manager Effectiveness Partner closely with clinic leaders to build high-performing, accountable, values-driven teams Coach leaders in real time on leadership behaviors, feedback, difficult conversations, and performance management Raise the capability of managers to hire well, lead effectively, and build strong, cohesive teams Ensure leaders consistently understand, model, and uphold Greenbrook’s expectations for people leadership and culture Support career development and internal mobility by helping managers grow talent, identify potential, and build strong pipelines Act as a trusted advisor in high-stakes or complex people decisions in fast-paced clinic environments Performance, Accountability & Talent Excellence Build and sustain a high-performance culture defined by clarity, accountability, and consistent feedback Support managers in addressing performance issues early, directly, and effectively Serve as the first line of support for ongoing performance management, including coaching managers on Lattice documentation before it is finalized Lead execution of formal performance cycles, including training, timelines, calibration support, and creation of simple, usable tools and resources (e.g., Notion guides) Partner across the full talent lifecycle including hiring support, onboarding enablement, development, and performance management Support compensation, growth, and year-end review processes to reinforce a high-bar, performance-driven culture Ensure strong talent density by helping teams maintain A players in the right roles Partner on career growth and development, reinforcing that advancement is earned through impact, not tenure Serve as the primary partner for employee relations, ensuring issues are addressed fairly, consistently, and aligned to values and patient care standards Engagement, Culture & Recognition Partner with leaders to translate engagement insights into real operational and leadership actions Strengthen team engagement, retention, and cohesion across clinics Lead recognition and appreciation efforts that reinforce great performance and values in action Build a culture where excellence is visible, celebrated, and reinforced daily Clinic Partnership & Field Presence Spend significant time in clinics to understand frontline reality, leadership effectiveness, and team dynamics Observe patterns across teams to identify what is driving strong performance vs. breakdowns Support leaders in real time with people and team challenges Identify and scale best practices from high-performing teams across the organization Culture & Values in Action Translate Greenbrook’s HEART values into clear, observable leadership behaviors Reinforce a culture of high standards, accountability, and patient-first decision-making Identify early signs of cultural breakdown and help reset expectations and leadership behaviors Accountabilities Maintain regrettable attrition at or below 15% across supported markets Drive strong performance outcomes, with a high percentage of team members meeting or exceeding expectations in review cycles Maintain excellent engagement and eNPS scores, including team member trust in and perceived support from the People team Ensure timely resolution of team member relations and performance issues, with a focus on early intervention and clear outcomes Strengthen manager effectiveness, reflected in improved early performance feedback and overall performance review ratings across teams About You Experience: 5+ years in HRBP, People Partner, or HR leadership roles, ideally supporting operational or clinical teams Education / Certification: Bachelor’s degree required; HR certification (PHR, SHRM-CP or equivalent) is a plus Skills: Strong coaching and leadership development capability, especially with frontline and operational managers Comfortable working in fast-paced, high-accountability environments such as healthcare, multi-site operations, or service organizations Excellent communication skills, both verbal and written, with a high level of polish and the ability to build trust quickly across all levels Strong project management skills with the ability to drive initiatives forward, manage competing priorities, and ensure follow-through Ability to navigate ambiguity, make sound decisions with incomplete information, and bring structure to evolving environments High attention to detail paired with a strong bias toward action and execution Maintains high standards for quality of work and performance, both personally and across teams Ability to balance empathy with accountability in performance, culture, and team conversations Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork. Why You Should be Excited Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care. Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors. Growth: We’re building more than a company - we’re building careers. As we grow, we’re creating meaningful opportunities for you to expand your skills, take on new challenges, and shape your path forward. Compensation & Benefits: Competitive base salary and performance-based bonus, paid time off, health, dental and vision benefits, and 401K with a company match. Our Selection Process Our selection process typically includes an online application, initial interview, second round interview, values interview, clinic walk-through, and reference check. Equal Employment Opportunity and Commitment to Diversity At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at [email protected] .

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