Assoc Consultant Resource Mgmt

Kforce is a solutions firm specializing in technology, finance & accounting ,  and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs.   At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools ,  and a team of great people. Together, we can achieve powerful results.  At Kforce,  We Love What We Do. We Love Who We  Serve. SUMMARY: Reporting to the Lead Resource Manager, Resource Managers will align and support their respective Consulting Solutions Practice Area. The Resource Manager will be the primary Consulting Solutions direct point of contact with new and existing Consulting Solutions consultants from the point of onboarding through their time on assignment and Consulting Solutions redeployment or end of assignment. The Resource Manager will be responsible for providing a ‘white glove’ treatment to our great consultants to ensure they have a world class experience and to ensure we are meeting their needs in terms of career growth. ESSENTIAL DUTIES AND RESPONSIBILITIES: Consistent and purpose driven consultant interaction focused on gaining an intimate understanding of consultant population related to career direction, capabilities, desires, and current contributions to their Consulting Solutions project. Primary point of contact for Consulting Solutions consultants from the time of onboarding, while on assignment, and through end of assignment or ideally Kforce opportunity redeployment Proactively identify potential consultants who will become available in the short term (i.e., next 30-60 days) Collaborate with the Resource Management team in order to identify the right person for the right role at the right time, primarily by communicating consultants who are reaching the end of their assignment or who might be looking to make a transition. Review and recommend modifications to internal processes as needed for project control, operations review, and business support. Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication. Participate in strategic resource planning with the relevant Consulting Solutions and field team members. Partner with RM Lead to maintain awareness to CS opportunity pipeline to assist in aligning current consultants who might be ending with upcoming projects. Develop knowledge of skills, experiences, and career goals of the consultants in the assigned Practice Area in order to factor that into staffing decisions. Make recommendations to leadership as needed to foster skill development in order to better meet client demand or to align the consultant with the right growth opportunities. Provide basic guidance and support to assigned consultants. Loosely and informally monitor consultant workload, utilization, and hours and escalate issues. Partner with leadership and other Consulting Solutions team members to escalate and resolve any potential client concerns. Establish and maintain meaningful relationships with management and key cross-functional stakeholders internally. Document consultant conversations and follow-up action items in Kforce’s systems of record Partner with other Resource Managers to identify career opportunity outside of aligned practice area. SUPERVISORY RESPONSIBILITIES: None required. Kforce is a solutions firm specializing in technology, finance & accounting ,  and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs.   At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools ,  and a team of great people. Together, we can achieve powerful results.  At Kforce,  We Love What We Do. We Love Who We  Serve. SUMMARY: Reporting to the Lead Resource Manager, Resource Managers will align and support their respective Consulting Solutions Practice Area. The Resource Manager will be the primary Consulting Solutions direct point of contact with new and existing Consulting Solutions consultants from the point of onboarding through their time on assignment and Consulting Solutions redeployment or end of assignment. The Resource Manager will be responsible for providing a ‘white glove’ treatment to our great consultants to ensure they have a world class experience and to ensure we are meeting their needs in terms of career growth. ESSENTIAL DUTIES AND RESPONSIBILITIES: Consistent and purpose driven consultant interaction focused on gaining an intimate understanding of consultant population related to career direction, capabilities, desires, and current contributions to their Consulting Solutions project. Primary point of contact for Consulting Solutions consultants from the time of onboarding, while on assignment, and through end of assignment or ideally Kforce opportunity redeployment Proactively identify potential consultants who will become available in the short term (i.e., next 30-60 days) Collaborate with the Resource Management team in order to identify the right person for the right role at the right time, primarily by communicating consultants who are reaching the end of their assignment or who might be looking to make a transition. Review and recommend modifications to internal processes as needed for project control, operations review, and business support. Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication. Participate in strategic resource planning with the relevant Consulting Solutions and field team members. Partner with RM Lead to maintain awareness to CS opportunity pipeline to assist in aligning current consultants who might be ending with upcoming projects. Develop knowledge of skills, experiences, and career goals of the consultants in the assigned Practice Area in order to factor that into staffing decisions. Make recommendations to leadership as needed to foster skill development in order to better meet client demand or to align the consultant with the right growth opportunities. Provide basic guidance and support to assigned consultants. Loosely and informally monitor consultant workload, utilization, and hours and escalate issues. Partner with leadership and other Consulting Solutions team members to escalate and resolve any potential client concerns. Establish and maintain meaningful relationships with management and key cross-functional stakeholders internally. Document consultant conversations and follow-up action items in Kforce’s systems of record Partner with other Resource Managers to identify career opportunity outside of aligned practice area. SUPERVISORY RESPONSIBILITIES: None required. KEY SUCCESS INDICATORS/ATTRIBUTES: Strong communication skills, including most importantly the ability to ask questions to better understand a consultant’s experience and to uncover opportunities for Kforce to improve that experience. Ability to grow and evolve with their Consulting Solutions Practice Area, allowing for technical and industry knowledge to be applied to their consultant interactions. Strong follow-up and follow through skills to take appropriate action after speaking with consultants who have needs to be addressed. Able to collaborate with a large and diverse group of consultants (approximately 175-275) distributed throughout the U.S. Organized, attentive to detail, and able to assist in managing data and systems. Commitment and adherence to Firm’s Core Values. EDUCATION AND/OR EXPERIENCE: Bachelor’s degree and minimum 1 year of consultant/customer/client facing experience. 1-3 years of technology experience and or technology staffing knowledge preferred, to be able to discuss technology and project dynamics with our consultants and make recommendations regarding redeployment. TRAVEL REQUIREMENTS: Potential for occasional and limited domestic travel to meet with Kforce Field and Vertical Leaders or for all Consulting Solutions summit(s) Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs. KEY SUCCESS INDICATORS/ATTRIBUTES: Strong communication skills, including most importantly the ability to ask questions to better understand a consultant’s experience and to uncover opportunities for Kforce to improve that experience. Ability to grow and evolve with their Consulting Solutions Practice Area, allowing for technical and industry knowledge to be applied to their consultant interactions. Strong follow-up and follow through skills to take appropriate action after speaking with consultants who have needs to be addressed. Able to collaborate with a large and diverse group of consultants (approximately 175-275) distributed throughout the U.S. Organized, attentive to detail, and able to assist in managing data and systems. Commitment and adherence to Firm’s Core Values. EDUCATION AND/OR EXPERIENCE: Bachelor’s degree and minimum 1 year of consultant/customer/client facing experience. 1-3 years of technology experience and or technology staffing knowledge preferred, to be able to discuss technology and project dynamics with our consultants and make recommendations regarding redeployment. TRAVEL REQUIREMENTS: Potential for occasional and limited domestic travel to meet with Kforce Field and Vertical Leaders or for all Consulting Solutions summit(s) Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.

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