IT Technician

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    "requisitionDescription": "<div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><strong>Title:</strong>&nbsp; &nbsp;IT Technician</div><p><strong>&nbsp;</strong></p><p><strong>Reports To:</strong>&nbsp; &nbsp;IT Director</p><p><strong>&nbsp;</strong></p><p><strong>Direct Reports: &nbsp;&nbsp;</strong>None</p><p><strong>&nbsp;</strong></p><p><strong>Classification/Category: &nbsp;&nbsp;</strong>Admin Level I</p><p>&nbsp;</p><p><strong>Workgroup(s)</strong>: &nbsp; N/A</p><p><strong>&nbsp;</strong></p><p><strong>Work Status</strong>: &nbsp; On Site</p><p><strong>&nbsp;</strong></p><p><strong>Status:</strong>&nbsp; &nbsp;Non-Exempt</p><p><strong>&nbsp;</strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Summary of Position</strong></p></td></tr></tbody></table><p>&nbsp;</p><p>The IT Technician will have a depth knowledge of computer hardware, with hands on experience in software and internet applications, wired and wireless networks, operating systems, and printer hardware. The IT Technician&nbsp;will model behaviors consistent with the published values and the Code of Conduct of RCCHC.</p><p>&nbsp;</p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>RCCHC Mission, Vision and Values</strong></p></td></tr></tbody></table><p>&nbsp;</p><p><strong>Mission</strong>: Great care for every one every day.</p><p>&nbsp;</p><p><strong>Vision</strong>: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.</p><p>&nbsp;</p><p><strong>Values</strong>: (<strong>R</strong>)espectful, (<strong>C</strong>)ompassionate, (<strong>C</strong>)aring, (<strong>H</strong>)onest, (<strong>C</strong>)omitted</p><p>&nbsp;</p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Population Served</strong></p></td></tr></tbody></table><p>&nbsp;</p><p>Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.</p><p>&nbsp;</p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Minimum Qualifications</strong></p></td></tr></tbody></table><p><strong>&nbsp;</strong></p><ul><li>Ability to work on their own</li><li>Great problem solving skills</li><li>Attention to detail and organization</li><li>Excellent communication and interpersonal skills</li><li>Outstanding organizational and time-management skills</li><li>Hands on experience with diverse computer systems, software, and networks</li><li>In depth knowledge of internet security and data privacy principles</li><li>Certification as IT Technician preferred</li><li>Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality &nbsp;</li><li>Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team.&nbsp;</li><li>Must be able to speak and communicate clearly and effectively</li></ul><p>&nbsp;</p><p><strong>Education</strong>: Associates degree in Computer Science or related field</p><p>&nbsp;</p><p><strong>Experience</strong>: Two or more years of experience in information technology</p><p>&nbsp;</p><p><strong>Certification(s)/Licensure</strong>: Certification as IT Technician preferred</p><p>&nbsp;</p><p><strong>Knowledge:</strong></p><ul><li>Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC&rsquo;s) in regard to the Federal 330 Public Health Service Act</li><li>Knowledge of thorough understanding of the 340B program</li><li>Knowledge of computer systems and applications.</li></ul><p>&nbsp;</p><p><strong>Skills:</strong></p><ul><li>Skill in exercising a high degree of initiative, judgment, and discretion.</li><li>Skill in analyzing situations accurately and taking effective action.</li><li>Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.</li><li>Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.</li><li>Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.</li><li>Skill in identifying and resolving problems.</li><li>Skill in developing comprehensive reports.</li></ul><p>&nbsp;</p><p><strong>Abilities:</strong></p><ul><li>Ability to plan, organize, and integrate priorities and deadlines.</li><li>Ability to identify, analyze, and interpret complex data and, resolve operational problems.</li><li>Ability to evaluate and make recommendations for continuous quality improvement.</li><li>Ability to evaluate and make recommendations for continuous risk assessment.&nbsp;</li><li>Ability to anticipate and react calmly in emergency situations.</li><li>Ability to communicate clearly and effectively orally and in writing.</li><li>Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software.</li></ul><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Essential Functions</strong></p></td></tr></tbody></table><ul><li>Installing, configuring, and upgrading PC hardware and software components</li><li>Provide IT support to users and act as the first point of contact for help desk support</li><li>Establish a good relationship with all departments and colleagues</li><li>Troubleshoot IT equipment related issues</li><li>Check and maintain computer and printer hardware</li><li>Install, configure, and manage software and their functions according to RCCHC specifications</li><li>Maintain wired and wireless network equipment</li><li>Install data hardware and cabling</li><li>Ensure security and privacy of networks and computer systems</li><li>Troubleshoot to identify and resolve problems in a timely manner</li><li>Maintain records/logs of repairs and fixes</li><li>Maintain hardware and software inventory</li><li>Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation</li></ul><p><strong>Other job duties may be required that are not listed above.</strong></p><div><p><br></p></div></div></div></div></div>\n",
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