Senior Technical Support Engineer

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  "last_changed_at": "2026-05-29T06:58:30.812Z",
  "active_status": "active"
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    "country": "United States",
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{
  "lists": [
    {
      "text": "What You’ll Do",
      "content": "<h3><strong>Own Production Issues</strong></h3>\n\n<li>\n<p>Triage and resolve customer issues across VPC deployments, APIs, and data pipelines</p>\n</li>\n<li>\n<p>Debug production systems using logs, metrics, and system-level analysis</p>\n</li>\n<li>\n<p>Reproduce issues and drive them to resolution with Engineering</p>\n</li>\n\n<h3><strong>Support Customer Infrastructure</strong></h3>\n\n<li>\n<p>Help customers operate Unstructured in AWS, GCP, or Azure environments</p>\n</li>\n<li>\n<p>Troubleshoot Kubernetes, Docker, networking (VPC, private endpoints), and IAM issues</p>\n</li>\n<li>\n<p>Guide customers on running reliable, production-grade deployments</p>\n</li>\n\n<h3><strong>Go Deep on Debugging</strong></h3>\n\n<li>\n<p>Investigate issues across document processing pipelines and API behavior</p>\n</li>\n<li>\n<p>Identify root causes, not just workarounds, and validate fixes</p>\n</li>\n\n<h3><strong>Partner Cross-Functionally</strong></h3>\n\n<li>\n<p>Work closely with Engineering, Forward Deployed Engineers, and Solutions on escalations and blockers</p>\n</li>\n<li>\n<p>Act as the voice of the customer for enterprise deployments</p>\n</li>\n\n<h3><strong>Improve the System</strong></h3>\n\n<li>\n<p>Build runbooks, troubleshooting guides, and internal tooling</p>\n</li>\n<li>\n<p>Identify patterns and drive improvements in reliability and supportability</p>\n</li>\n"
    },
    {
      "text": "What You Bring",
      "content": "<div>\n\n<li>5+ years in Technical Support, SRE, DevOps, or similar roles supporting production systems</li>\n<li>\n<p>Strong experience with cloud environments (AWS, GCP, or Azure), especially VPC networking</p>\n</li>\n<li>\n<p>Hands-on experience with Kubernetes and Docker</p>\n</li>\n<li>\n<p>Proficiency in Python skills for scripting, API integration, and automation</p>\n</li>\n<li>\n<p>Proven ability to debug production or distributed systems end-to-end</p>\n</li>\n<li>\n<p>Comfortable working with APIs, logs, and system-level debugging tools</p>\n</li>\n<li>\n<p>Strong communicator who can work effectively with both engineers and customer teams</p>\n</li>\n<li>\n<p>High ownership, strong troubleshooting instincts, and ability to operate in ambiguous, fast-moving environments</p>\n</li>\n\n</div>"
    },
    {
      "text": "Bonus Points",
      "content": "<div>\n\n<li>\n<p>Experience supporting self-hosted or single-tenant deployments</p>\n</li>\n<li>\n<p>Familiarity with Terraform, Pulumi or other IaC tools</p>\n</li>\n<li>\n<p>Experience with observability tools (Datadog, Prometheus, Grafana)</p>\n</li>\n<li>\n<p>Python or scripting experience for debugging and automation</p>\n</li>\n<li>\n<p>Exposure to data pipelines, ETL workflows, or AI/LLM systems</p>\n</li>\n<li>\n<p>Experience working in early-stage or high-growth startups</p>\n</li>\n\n</div>"
    },
    {
      "text": "Why You’ll Love It Here",
      "content": "<p><strong>Real Customer Impact:</strong> Work with top global companies solving bleeding-edge AI use cases</p>\n<p><strong>Mission-Critical Work:</strong> Your solutions will directly power AI deployments in production</p>\n<p><strong>Ownership &amp; Autonomy: </strong>Be trusted to drive results and innovate from day one</p>\n<p><strong>Elite Team: </strong>Join world-class builders who value humility, speed, and precision</p>\n<p><strong>Strong Benefits:</strong> Competitive salary, full health benefits, equity, and parental leave</p>"
    }
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  "country": "US",
  "createdAt": 1775828175958,
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  "categories": {
    "team": "Support",
    "location": "Remote",
    "commitment": "Full-time",
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