Home › Companies › 368B40669BD5951FB6E5CA6919B74AA9 › Front Desk Agent
Front Desk Agent
368B40669BD5951FB6E5CA6919B74AA9 · Grand Pacific Marbrisa - Carlsbad, CA 92008; 1594 Marbrisa Circle, Carlsbad, CA, 92008, USA · Active · $21–$25 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 368B40669BD5951FB6E5CA6919B74AA9 |
| Title | Front Desk Agent |
| Normalized title | - |
| Department / team | - |
| Location | Carlsbad, CA, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $21–$25 / hour |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-19 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 368B40669BD5951FB6E5CA6919B74AA9. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Carlsbad. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 368B40669BD5951FB6E5CA6919B74AA9 |
| Source | d61c4420-1694-4881-b36c-4cc5c9c957cb |
| ATS provider | Paycom ATS |
Description
Description
Position Summary/ Objective:
Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions:
All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
Check guests/owners in and out of the resort, answering any questions they may have.
Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
Answer a high volume of inbound calls from guests/owners.
Communicate effectively with guests, owners, supervisors and associates.
Resolve customer complaints and problems calmly and effectively.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
Occasionally deliver guest request items to and from rooms.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adhere to performance standards, company policies and procedures, as they relate to the department.
Qualifications
Education, Skills & Experience:
The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.
1+ years of related experience, preferably within the hospitality industry.
Professional telephone etiquette is required.
High school diploma or equivalent.
Excellent communication and organizational skills.
Experience in the hospitality industry (time share preferred).
Ability to work well in a diverse team environment.
Additional Eligibility Qualifications Required:
Must be available to work various shifts including weekends and holidays.
Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
Ability to speak and understand the English language.
Physical, Environmental & Other Requirements:
Must be able to stand and/or walk for up to 8 hours.
Must also be able to sit, stoop, kneel, crouch and crawl.
Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.
EEO Statement:
Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.
Other Duties:
Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
Management has the right to revise this job description at any time.
The job description is not a contract for employment.
Full job record
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| Org ID | d3c6f8ce-afb0-4902-9b9a-003a47729fb5 |
| Source ID | d61c4420-1694-4881-b36c-4cc5c9c957cb |
| Board ID | d61c4420-1694-4881-b36c-4cc5c9c957cb |
| Provider | paycom |
| Provider Job Key | 521538 |
| Title | Front Desk Agent |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Grand Pacific Marbrisa - Carlsbad, CA 92008; 1594 Marbrisa Circle, Carlsbad, CA, 92008, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Carlsbad |
| Salary Raw | $21.00 - $25.00 Hourly |
| Salary Min | 21 |
| Salary Max | 25 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=521538&clientkey=368B40669BD5951FB6E5CA6919B74AA9 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=521538&clientkey=368B40669BD5951FB6E5CA6919B74AA9 |
| First Seen At | 2026-05-31 19:08:04Z |
| Last Seen At | 2026-06-06 09:58:04Z |
| Last Checked At | 2026-06-06 09:58:04Z |
| Last Changed At | 2026-05-31 19:08:04Z |
| Inactive At | — |
| Source Posted At | 2026-05-19 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=368B40669BD5951FB6E5CA6919B74AA9/date=2026-06-06/2026-06-06T09-58-00-750Z-bc268f60c397e55b833785bad91f1148d46c274a3fa71355b8680a56824343ef.json |
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"qualifications": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Education, Skills & Experience:</strong> </span></span></p>\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;\">The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.</span></p>\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">1+ years of related experience, preferably within the hospitality industry.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Professional telephone etiquette is required.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High school diploma or equivalent.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent communication and organizational skills.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in the hospitality industry (time share preferred).</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work well in a diverse team environment. </span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Additional Eligibility Qualifications Required:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be available to work various shifts including weekends and holidays.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to speak and understand the English language.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Physical, Environmental & Other Requirements:</strong> </span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to stand and/or walk for up to 8 hours. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must also be able to sit, stoop, kneel, crouch and crawl. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>EEO Statement:</strong></span></span></p>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;\">Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.</span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Other Duties:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Management has the right to revise this job description at any time.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The job description is not a contract for employment.</span></span></li>\n</ul>",
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"date": "2025-05-12T15:20:49.000Z",
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"jobTitle": "Front Desk Agent",
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"locations": "Grand Pacific Marbrisa - Carlsbad, CA 92008",
"remoteType": "",
"description": "Position Summary/ Objective:\r\n\r\nUnder the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providin...",
"positionType": "Full Time"
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