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HomeCompanies368B40669BD5951FB6E5CA6919B74AA9Front Desk Agent

Front Desk Agent

368B40669BD5951FB6E5CA6919B74AA9 · Grand Pacific Marbrisa - Carlsbad, CA 92008; 1594 Marbrisa Circle, Carlsbad, CA, 92008, USA · Active · $21–$25 / hour · Paycom ATS

Job facts

FieldValue
Company368B40669BD5951FB6E5CA6919B74AA9
TitleFront Desk Agent
Normalized title-
Department / team-
LocationCarlsbad, CA, United States
Work model-
Employment typeFull Time
Salary$21–$25 / hour
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-19 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Linked records

Company368B40669BD5951FB6E5CA6919B74AA9
Sourced61c4420-1694-4881-b36c-4cc5c9c957cb
ATS providerPaycom ATS

Description

Description Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Qualifications Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.

Full job record

Job IDc1359db130fe0e8f9e2087bbd8025bcfd9f4952b
Org IDd3c6f8ce-afb0-4902-9b9a-003a47729fb5
Source IDd61c4420-1694-4881-b36c-4cc5c9c957cb
Board IDd61c4420-1694-4881-b36c-4cc5c9c957cb
Providerpaycom
Provider Job Key521538
TitleFront Desk Agent
Normalized Title
Statusactive
Activeyes
Location TextGrand Pacific Marbrisa - Carlsbad, CA 92008; 1594 Marbrisa Circle, Carlsbad, CA, 92008, USA
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionCA
CityCarlsbad
Salary Raw$21.00 - $25.00 Hourly
Salary Min21
Salary Max25
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=521538&clientkey=368B40669BD5951FB6E5CA6919B74AA9
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=521538&clientkey=368B40669BD5951FB6E5CA6919B74AA9
First Seen At2026-05-31 19:08:04Z
Last Seen At2026-06-06 09:58:04Z
Last Checked At2026-06-06 09:58:04Z
Last Changed At2026-05-31 19:08:04Z
Inactive At
Source Posted At2026-05-19 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=368B40669BD5951FB6E5CA6919B74AA9/date=2026-06-06/2026-06-06T09-58-00-750Z-bc268f60c397e55b833785bad91f1148d46c274a3fa71355b8680a56824343ef.json
Event Fields
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    "qualifications": "<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Education, Skills &amp; Experience:</strong> </span></span></p>\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;\">The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.</span></p>\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">1+ years of related experience, preferably within the hospitality industry.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Professional telephone etiquette is required.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High school diploma or equivalent.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent communication and organizational skills.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in the hospitality industry (time share preferred).</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work well in a diverse team environment. </span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Additional Eligibility Qualifications Required:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be available to work various shifts including weekends and holidays.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to speak and understand the English language.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Physical, Environmental &amp; Other Requirements:</strong> </span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to stand and/or walk for up to 8 hours. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must also be able to sit, stoop, kneel, crouch and crawl. </span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.</span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>EEO Statement:</strong></span></span></p>\n\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:12px;\">Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.</span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Other Duties:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Management has the right to revise this job description at any time.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The job description is not a contract for employment.</span></span></li>\n</ul>",
    "descriptionTitle": "Description",
    "travelPercentage": "",
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    "legalRevisionDate": {
      "date": "2025-05-12T15:20:49.000Z",
      "timezone": "America/Chicago",
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    "primaryPhoneCountry": "US",
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    "qualificationsTitle": "Qualifications",
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    "jobTitle": "Front Desk Agent",
    "postedOn": "",
    "locations": "Grand Pacific Marbrisa - Carlsbad, CA 92008",
    "remoteType": "",
    "description": "Position Summary/ Objective:\r\n\r\nUnder the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providin...",
    "positionType": "Full Time"
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