Customer Success Manager

{
  "content_hash": "4a5ffd9f8e89f4e2b5056ea366836dd232de7168d1430cc0ada20241810795dd",
  "source_hash": "66166925edc68e230da4ca688b9fef1714337323351d68021c97f0e36f8f80ce",
  "last_changed_at": "2026-05-30T05:48:54.494Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Colombia, remote",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:47:39.598Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Colombia, remote",
      "city": null,
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "id": "2633776",
  "name": "Customer Success Manager",
  "office": "Colombia, remote",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-13T15:10:27+00:00",
  "seniority": "experienced",
  "department": "Customer Success",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": "Regnology Germany GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "What you'll do",
      "value": "<p style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><span style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">As a Customer Success Manager, you will be focused on driving customer loyalty, retention, and growth. This is done by creating visibility of our customer experience across the Regnology client's ‘customer journey’ using a combination of KPIs, customer feedback such as NPS, and insights which will be combined to track the ‘health score’ of each client account. </span></p><p style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><span style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\"><br style=\"border:0px solid;margin:0px;\">You will act as a client advocate, gathering and maintaining data about clients, various cycles that impact their business, and facilitating data-driven actions and decisions<br style=\"border:0px solid;margin:0px;\"><br style=\"border:0px solid;margin:0px;\">You will be focused on driving awareness of the key pain points our customers are experiencing and working with the Customer Success leadership to identify process improvement initiatives that will improve customers’ experience. <br style=\"border:0px solid;margin:0px;\"> <br style=\"border:0px solid;margin:0px;\">Your key accountabilities are:</span></p><ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Building strong and long-lasting relationships with your customers, owning the relationship through proactive and reactive engagements.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Understanding the customer experience with our products and services, effectively feeding back to enable iterative improvements as well as immediate points of correction.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Deliver to the customer through a designed standard framework, carrying out a ‘Service Review’ at regular intervals, presenting customers with information you have compiled.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Through analysis of metrics and KPIs in place, form a Customer Success plan that is fitting to the customers’ needs. This plan will remove/mitigate problems, in turn consistently improving their experience.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\"> Customer advocacy acts as a spokesperson on behalf of the customer. Working through difficult situations via transparency and partnership. All the while protecting the reputation of Regnology.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">Deliver on KPIs assigned to you; these KPIs underpin the operation and allow us to provide a standard experience to customers.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;\">In the event of a Major Incident, work in a collegial manner with the team to drive positive outcomes. A key element will be to ensure they are communicated to in a satisfactory manner, taking ownership of comms as/when required.</li></ul>"
    },
    {
      "name": "Why we should decide on you",
      "value": "<span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Requirements:</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><ul style=\"border:0px solid;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Bachelor’s degree in Business or related fields.</li><li style=\"border:0px solid;margin:0px;\">Proven experience as a Customer Success Manager or in a comparable client-facing role</li><li style=\"border:0px solid;margin:0px;\">Experience within financial markets, ideally with banking clients</li><li style=\"border:0px solid;margin:0px;\">Preferably exposure to regulatory reporting and/or risk management </li><li style=\"border:0px solid;margin:0px;\">Prior experience in an international setup and working with international banks</li><li style=\"border:0px solid;margin:0px;\">You are based in Bogota</li></ul>"
    },
    {
      "name": "Why you should decide on us",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Let’s grow together, join our market-leading SaaS company – our agile character and culture of innovation enable you to design our future.</li><li style=\"border:0px solid;margin:0px;\">We provide you with the opportunity to take on responsibility and participate in international projects.  </li><li style=\"border:0px solid;margin:0px;\">In addition to our buddy program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. </li><li style=\"border:0px solid;margin:0px;\">Our internal mobility initiative encourages colleagues to transfer cross-functionally to gain experience and promotes knowledge sharing.</li><li style=\"border:0px solid;margin:0px;\">We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries, and transparent communication across all levels. </li><li style=\"border:0px solid;margin:0px;\">Together we're better - meet your colleagues at our numerous team events.</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Colombia"
}