Destination Support Specialist - Africa

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    "createdOn": "2026-04-15T13:35:55.203000-07:00",
    "department": {
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    "companyName": "UJV/Lux",
    "description": {
      "role": "<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Role Mission</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">The Africa Destination Support Specialist ensures the operational accuracy and seamless execution of our Africa itineraries. This role supports Destination Specialists by owning the behind-the-scenes details that bring each itinerary to life, from verifying supplier pricing and maintaining accurate proposals to coordinating bookings and keeping internal systems organized.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">By maintaining precision across proposals, bookings, and documentation, this role helps uphold the high standards expected of our luxury travel experiences. The Destination Support Specialist also contributes to maintaining destination knowledge resources and operational systems that support both our internal teams and our clients.</span></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Key Responsibilities</strong></b></h2><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:justify;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Itinerary &amp; Proposal Support</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Support the creation and refinement of client proposals by ensuring pricing accuracy and itinerary clarity.</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Convert supplier quotations into client-ready proposals</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Verify rack rates and contracted supplier rates to ensure accurate pricing</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Assist with requotes and itinerary updates within Wetu</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Support Destination Specialists with revisions and updates as proposals evolve</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Assist Travel Coordinators with quoting additional services or trip enhancements</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:justify;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Booking &amp; Operational Coordination</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ensure bookings and internal records are properly documented and maintained from confirmation through departure.</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Search for availability across hotels, services, and flights</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Load confirmed bookings into internal reservation systems</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Verify that invoices accurately reflect all booked services</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Maintain organized documentation for each reservation to support operations and accounting</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:justify;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Communication Touchpoints</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Assist with key communication touchpoints and post-travel follow-up.</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Draft and support responses to client and travel advisor inquiries, working under the direction of Destination Specialists</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Follow up on open requests, supplier confirmations, and additional service inquiries</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Draft pre-travel confirmation emails&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Participate in 30-day pre-departure calls with travelers when needed</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Document post-trip feedback and updates for internal teams</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:justify;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Knowledge Base &amp; Destination Information</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Help maintain the accuracy and usefulness of internal destination resources.</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Update internal knowledge base materials including tipping guides, spa menus, and activity information</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Monitor and update destination entry requirements and travel regulations</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Support updates to internal AI data to improve communication accuracy</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:justify;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Team Collaboration</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Serve as a reliable operational partner to the Destination Specialists and broader reservations team.</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Act as a backup resource for Destination Specialists when needed</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Support simpler itinerary requests and operational tasks under the direction of Destination Specialists</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Contribute to maintaining the high standards expected of our luxury travel experiences</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;text-align:justify;padding-left:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Qualifications</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Background in the hospitality or travel industry, with strong familiarity with Africa as a destination for luxury travelers</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Highly detail-oriented with strong organizational and documentation skills</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfortable working behind the scenes in an operational support role while collaborating closely with sales teams</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ability to handle multiple itineraries and operational tasks while maintaining high levels of accuracy</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience working with Destination Management Companies (DMCs) and supplier communications preferred</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Familiarity with Wetu or similar itinerary-building platforms is a plus&nbsp;</span></li></ul>",
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