Bilingual Customer Care Representative (ENG & FR)

{
  "content_hash": "cde162e5dc537d59e23ef91986192878a551251eeb0c469252104e96af6f8527",
  "source_hash": "f5733c17087b740d2b79fbc0bb5a39f478e8b08cb2bd4a45e27aa98ac2880d35",
  "last_changed_at": "2026-06-06T07:56:38.947Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Toronto",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.75
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-03T12:30:06.842Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Toronto",
      "city": "Toronto",
      "region": "ON",
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.75
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "The Work !",
      "content": "\n<li>Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings</li>\n<li>Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs</li>\n<li>Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner</li>\n<li>Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process</li>\n<li>Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships</li>\n<li>Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics</li>\n<li>Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery</li>\n"
    },
    {
      "text": "Shifts :",
      "content": "\n<li>Training Period: 5-6 weeks: 9:00 AM to 5 :00 PM</li>\n<li>After the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in between</li>\n<li>Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months</li>\n<li>The incumbent should be prepared to work evening shift and also on weekends</li>\n"
    },
    {
      "text": "Let's Talk About You !",
      "content": "\n<li>1-3 years of call center and/or customer service experience is required for this role with on phone experience preferred</li>\n<li>One plus years of banking or finance experience is needed for this role</li>\n<li>Post-secondary degree or certification in related field of study is desirable such as hospitality or finance</li>\n<li>Strong ability to adapt to change</li>\n<li>Demonstrated ability to own an issue and drive to resolution</li>\n<li>Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Excellent problem-solving skills and ability to work in a face paced environment</li>\n<li>Experience working with a high degree of autonomy and self-direction</li>\n<li>Ability to understand use different software (CRM, Microsoft Office Suite)</li>\n<li>Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)</li>\n"
    }
  ],
  "country": "CA",
  "createdAt": 1776785749114,
  "updatedAt": null,
  "categories": {
    "team": "Customer Care",
    "location": "Toronto",
    "commitment": "Full Time",
    "department": "Customer Care",
    "allLocations": [
      "Toronto",
      "Alberta",
      "British Columbia",
      "Calgary",
      "Edmonton",
      "Halifax",
      "Manitoba",
      "Saskatchewan",
      "Saskatoon",
      "Winnipeg",
      "Vancouver",
      "Remote",
      "Campbellton",
      "Ontario"
    ]
  },
  "salaryRange": null,
  "workplaceType": "remote"
}