Insurance Accounts Receivable Coordinator

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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">The Insurance Accounts Receivable Coordinator manages the end-to-end insurance revenue cycle for all insurance in the plastic surgery suite. This role is responsible for ensuring compliance with the federal No Surprises Act (NSA), managing complex insurance appeals, overseeing precise payment posting, and driving accounts receivable reconciliation. The ideal candidate is an analytical, high-level communicator who can navigate intricate insurance landscapes while maintaining a patient-centered approach—even when handling difficult financial conversations, up to and including managing the collections process. This is an IN-OFFICE position.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Insurance Payment Verification &amp; Account Resolution:</strong></b><span style=\"white-space:pre-wrap;\"> Ensure 100% reconciliation of expected insurance carrier payments against claims submitted. Analyze electronic remittance advices (ERAs) and EOBs to determine accurate patient cost-shares, update patient ledgers in real-time, and initiate the billing process for patient balances (copays, coinsurance, and deductibles) to minimize days in accounts receivable (AR).</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Appeals &amp; Resolution: </strong></b><span style=\"white-space:pre-wrap;\">Navigate complex insurance landscapes to execute robust, successful insurance appeals.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Revenue Posting:</strong></b><span style=\"white-space:pre-wrap;\"> Accurately post insurance payments and patient revenue; reconcile daily financial activities to ensure the ledger remains current.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Accounts Receivable:</strong></b><span style=\"white-space:pre-wrap;\"> Monitor and coordinate patient A/R, ensuring timely follow-up on outstanding balances and maintaining a healthy cash flow.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Collections Oversight:</strong></b><span style=\"white-space:pre-wrap;\"> Oversee the internal and external collections processes, balancing financial recovery with the practice’s commitment to a positive patient experience. Manage patient-facing collections with a professional, empathetic, yet firm approach.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">NSA Compliance:</strong></b><span style=\"white-space:pre-wrap;\"> Lead the </span><b><strong style=\"white-space:pre-wrap;\">No Surprises Act (NSA)</strong></b><span style=\"white-space:pre-wrap;\"> submission process, ensuring all Good Faith Estimates and required disclosures are delivered and documented according to federal guidelines.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Refund Coordination:</strong></b><span style=\"white-space:pre-wrap;\"> Manage the review and approval process for post-surgery refunds, ensuring all clinical and financial criteria are met before disbursement.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Hospital Billing Liaison:</strong></b><span style=\"white-space:pre-wrap;\"> Serve as the primary point of contact for patients regarding hospital-related billing inquiries.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications &amp; Skills:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Education: </strong></b><span style=\"white-space:pre-wrap;\">Associate’s Degree strongly preferred.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Experience:</strong></b><span style=\"white-space:pre-wrap;\"> 3–5 years of experience in medical billing or revenue cycle management.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Technical Proficiency:</strong></b><span style=\"white-space:pre-wrap;\"> Advanced knowledge of medical billing software and insurance portal navigation.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Regulatory Knowledge:</strong></b><span style=\"white-space:pre-wrap;\"> Deep understanding of the No Surprises Act (NSA), HIPAA compliance, and insurance appeal strategies.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Analytical Mindset:</strong></b><span style=\"white-space:pre-wrap;\"> Strong ability to reconcile complex financial statements and identify discrepancies in revenue posting.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Communication:</strong></b><span style=\"white-space:pre-wrap;\"> Exceptional verbal and written skills, with the ability to explain complex billing and insurance concepts to patients with empathy and clarity.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Why choose us?</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Be part of a renowned aesthetic surgery practice.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work alongside a team of dedicated professionals.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Enjoy competitive compensation and benefits.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Grow your career in a supportive environment.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Richmond Aesthetic Surgery</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">At Richmond Aesthetic Surgery and Dermlounge we enhance lives through personalized aesthetic and surgical care, delivering exceptional results with compassion and expertise. Our values of excellence, service, and respect reverberate through all we do! As the premier aesthetic surgery practice in Central Virginia, we are renowned for transformative results, exceptional patient experiences, and pioneering advancements in the field.</span></p>"
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