Junior Travel & Transport Consultant

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    "location": {
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      "postalCode": "7530",
      "addressCountry": "South Africa"
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    "datePosted": "2026-05-27",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Who You Are &amp; How You Work</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You are passionate about travel and adventure, with a deep appreciation for Africa’s landscapes and self-drive experiences. You take pride in delivering outstanding customer service, ensuring every client embarks on a seamless and unforgettable journey.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You have experience in the tourism industry and understand the needs of international travelers. You are comfortable engaging with clients from around the world, providing expert advice and tailored recommendations. Whether you’ve worked at a tour operator or stepped away from the industry for a while, your love for tourism remains strong.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You are results-driven, proactive, and always willing to go the extra mile. If this sounds like you, we’d love to chat!</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">About Us</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Discover Africa Group is a team of innovative, experienced, and ambitious go-getters passionate about sharing Africa’s best with travelers from around the world.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Our portfolio includes:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">4x4Hire.co.za</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> – Self-drive 4x4 adventure rentals</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Drive South Africa</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> – Africa’s first online rental car comparison and booking engine</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Discover Africa Safaris</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> – Bespoke luxury safari travel in Southern and East Africa</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We take a customer-first approach, ensuring every traveler gets expert guidance and top-notch service. Our team is collaborative, professional, and always striving for continuous improvement.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Based in the northern suburbs of Cape Town, you might even enjoy a smoother commute, traveling against peak traffic.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">🚀 Your Purpose</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">As a </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Junior Travel &amp; Transport Consultant</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, you’ll play a key role in ensuring travelers get the best vehicle for their needs. You will provide expert guidance, process bookings, and deliver exceptional service that leads to repeat business and referrals.</span><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Your Core Responsibilities:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">🚙 </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Customer Service &amp; Sales</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Respond to rental enquiries promptly, providing expert advice and personalized recommendations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Profile clients to match them with the most suitable vehicle based on their itinerary and needs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Deliver a high conversion rate on enquiries by offering persuasive and tailored solutions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist clients with payment processing and alternative solutions when needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assisting clients with route planning </span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">📋 </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Booking &amp; Administration</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Process bookings accurately, ensuring all details align with quotes and system data.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage special requests such as cross-border travel and additional equipment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Issue precise travel documentation, ensuring clients have all necessary information.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Handle cancellations, refunds, and customer queries professionally.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">🌍 </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Customer Support &amp; Issue Resolution</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide concierge-level service from booking through to vehicle return.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Resolve complaints and unexpected travel issues efficiently.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain accurate records of bookings and client interactions.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">⏰ </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Flexibility &amp; Collaboration</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Participate in after-hours or weekend duty on a rotational basis.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support the team with additional tasks as needed.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Who We’re Looking For:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">tourism diploma</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> (or relevant qualification) is preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Fluent in </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">English</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> (first or second language) and able to </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">communicate in Afrikaans</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfortable speaking with international clients.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience in car rental, 4x4 hire, or </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">tourism-related roles</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> is an advantage but not required.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A strong understanding of the tourism industry and a passion for travel.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent communication and customer service skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong time management and problem-solving abilities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proficiency in MS Office/Google Workspace (Tourplan knowledge is a plus).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A valid driver’s license and own transport.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Why Join Us?</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">At Discover Africa Group, we believe in rewarding passion and dedication. Here’s what you can look forward to:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">20 days of paid annual leave</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">After 5 years, earn one extra annual paid leave day per year, up to a max of 25 days</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Extra paid birthday leave - because no one should work on their birthday!</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Paid sabbatical leave days without tapping into your annual leave, after 5 years of service </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A team led by actively engaged owners who encourage a caring and positive culture</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Working alongside a diverse and dedicated team of professionals who share your love for Africa.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Africa travel at discounted rates, giving you the chance to explore and deepen your connection to the continent.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">🚀 How to Apply?</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">If you’re ready to be part of a dynamic team and help travelers experience Africa with ease, we’d love to hear from you!</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Discover Africa Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.</span></p>",
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